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Exam Profile: MCITP 70-623 - Microsoft Desktop Support, Consumer

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This article profiles the Microsoft Desktop Support, Consumer (MCITP 70-623) exam, for professionals supporting a wide range of desktop operating systems, desktop applications, and mobile devices. Pearson IT Certification provides a variety of exam preparation tools to help our customers in their quest for certification. As part of our service to you, we have developed this Exam Profile series. Each profile is developed based on the testing experience of one of our trainers or authors. You won’t get exact questions or answers, but you will get a real feel for the exam. Each profile describes question forms, trouble spots, hints for exam preparation, and recommendations for additional study resources. Find out what you can expect to see on the exam and how you can better prepare for it.

The 70-623 exam is meant to be taken by those who typically work as Consumer Support Technicians. You should have experience with a wide range of desktop operating systems, desktop applications, and mobile devices. In addition, you should also have experience with network, virus, malicious software (malware), and hardware support issues. There are some questions on the exam that refer to implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.

After you pass the Microsoft Desktop Support[md] CONSUMER (70-623) exam, you complete the requirements for the Microsoft Certified IT Professional (MCITP): Consumer Support Technician certification.

Exam Details

  • Number of Questions: Approximately 55 questions (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
  • Type of Questions: This test format is multiple choice and multiple choice multiple answer.
  • Passing Score: 700
  • This passing score does not mean that you must answer 70 percent of the items correctly in order to pass the exam The actual percentage varies from exam to exam and may be more or less than 70 percent. There is no penalty for guessing. No points are deducted for incorrect answers. If a question specifies that you must choose multiple correct answers, you must choose the exact number of correct answers specified in the question in order to earn a point for that item. Some of the questions on the exam may not count toward the calculation of your score. Microsoft will often throw a question in that is meant to gather data that will help them improve the exam.

  • Time Limit: 120 minutes
  • How to Register: Prometric.com
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