Support
Welcome to the Pearson IT Certification product and customer support section of our website. Here you will find information on how to gain access to product companion files, how to submit and locate errata, product technical support, how to contact us, and more.
For Academic Instructors and Students support, please click here.
Errata and Product Support Files
Many of the products in our catalog offer free supporting files online on the product's catalog page, such as example files, tools & utilities, additional text and media content. You will also find any confirmed errata for a product on the product's catalog page.
Visit Product Support for more information on how to look up your product and gain access to product support files and errata when available.
Submitting Errata
Have Errata to Submit? See below for information on how to submit errata for books/eBooks and other Pearson IT Certification products.
Books/eBooks
To submit errata for books/eBooks, visit the Contact Us page and select "Submit Errata" from the form drop-down box.
Practice Tests
Many of our products contain a practice test that runs on the Pearson Test Prep (formerly Pearson IT Certification Practice Test) software. If you have corrections for content within a Pearson IT Certification Practice Test exam, you can submit your comments directly to the editorial staff by clicking the "Send Feedback" button right in the exam window in the software. This will provide specific details about the question for which you have corrections, along with your comments.
If you are experiencing issues installing the Practice Test software or registering exams, please visit the Contact Us page, select "Pearson Test Prep" from the drop-down menu, and complete the web form including an explanation of your issue.
IMPORTANT: There is a critical update to the Pearson Test Prep (formerly Pearson IT Certification Practice Test) software.
If you are running version 26 or earlier, you must update for the Pearson Test Prep software to function.
Download the latest version
You can also access your Pearson Test Prep exams from our new online platform. (You might need to enter your activation code(s) again.)
Access the online platform
Simulator Software
We publish several hands-on lab simulators for the IT certification market. If you have corrections for content in one of these simulator products, you can submit your comments directly to the development staff by clicking on the "Report a Problem" button in the lab window toolbar. This will provide specific details about the lab for which you have corrections, along with your comments.
If you are experiencing issues installing the Simulator software, please visit the Contact Us page, select "Simulator Software" from the drop-down menu, and complete the web form including an explanation of your issue.
Register a Product for Product Companion Content Access
Register the Pearson IT Certification, Cisco Press or VMware Press products you own to unlock companion content and benefits associated with them. Benefits vary by product, but may include bonus content, companion labs, extended learning, and updates. In addition, by registering your product, you will receive information about new editions, companion learning resources, and special offers related to your product.
Product Technical Support
We are pleased to troubleshoot any installation or usage problems you may experience with our products.
Visit our Contact Us page so that we may assist you with product-related technical issues such as the downloading of products and other files or the installation of our software. Please note that we can assist only with information in the products, problems with the software, things that might be missing, and the like. We are not authorized to assist with computer malfunction, system errors, or third-party applications, nor are we able to train you on the technologies covered by our products.
Contact Us and Site FAQ
Your questions and comments are very important to us. Please visit our Contact Us page, select the type of inquiry from the form pull-down list, and fill out the required information.
You may want to visit the site FAQ for helpful information about ordering, browsing the site, resources available, and more.
Special Offers Sign-Up
Be the first to learn about new and upcoming releases, certification prep tools, and special offers.
Connect With Us
Connect with Pearson IT Certification, a unique community for IT professionals seeking trusted test preparation tools, exam resources, and expert advice to advance their careers and education goals. Come join our Product Review Team, register with the Pearson User Group Program, or be an active voice on our social networks. We want to know what information means the most to you as a member of the next generation of certification candidates!
Helpful FAQs
• Site FAQ