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Configuring and Monitoring Print Services for Windows Server 2008

This chapter introduces you to the management of printers, which is an important topic—both in real life and on the MCTS 70-642 exam.
This chapter is from the book

Resources on a Windows Server 2008 network go beyond the subject of files and folders that have been the subject of Chapter 9, “Configuring File Servers,” and subsequent chapters. An important component of any business network is the capability to print documents in a timely and accurate manner, and Windows Server 2008 R2 provides the Print and Document Services server role to assist administrators in setting up print servers and keeping printing capabilities operating properly. Typically, a print server is a computer to which you connect a print device and share so that many people across your network, and even across the Internet, can print to the printer.

In any case, clients that print to the printer can be running a variety of platforms and not just Windows systems. Windows Server 2008 supports hundreds of print devices from a large number of printer manufacturers. This chapter introduces you to the management of printers, which is an important topic—both in real life and on the 70-642 exam.

“Do I Know This Already?” Quiz

The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you are in doubt, read the entire chapter. Table 13-1 outlines the major headings in this chapter and the corresponding “Do I Know This Already?” quiz questions. You can find the answers in Appendix A, “Answers to the ‘Do I Know This Already?’ Quizzes.”

Table 13-1. “Do I Know This Already?” Foundation Topics Section-to-Question Mapping

Foundations Topics Section

Questions Covered in This Section

Printing Terminology in Windows Server 2008 R2


Installing, Sharing, and Publishing Printers


Managing and Troubleshooting Printers


  1. In Microsoft terminology, which of the following is the best definition of a printer?
    1. The program that converts graphic commands into instructions that the print device is able to understand.
    2. The physical (hardware) device that produces the printed output.
    3. The computer that handles the printing process on the network.
    4. The software (logical) interface between the operating system and the physical print device.
  2. Your print server is configured so that print jobs are copied to a reserved area within the system root folder of the computer before being sent to the print device. What is this action called?
    1. Preprinting
    2. Spooling
    3. Creation of an enhanced metafile (EMF)
    4. Routing
  3. You purchased a new print device for your company’s network. The print device is equipped with its own network adapter so that it can be directly connected to the network. You attached the print device to the network and are at the print server and want to install it. What program should you use? (Each correct answer represents a complete solution. Choose two answers).
    1. Print Management snap-in
    2. Add Roles Wizard in Server Manager
    3. Windows Explorer
    4. Device Manager
    5. Control Panel Devices and Printers
  4. You installed and shared a new printer on your Windows Server 2008 R2 computer, which is configured with the Print and Document Service server role. Users printing documents from Windows 7 computers receive their documents properly, but users printing from Windows XP computers receive documents full of illegible characters. What should you do?
    1. From the Sharing tab of the Properties dialog box for the printer, select the Render print jobs on client computers option.
    2. From the Sharing tab of the Properties dialog box for the printer, click Additional Drivers. Then, select drivers for Windows XP from the Additional Drivers dialog box and click OK.
    3. From the Security tab of the Properties dialog box for the printer, add a group that contains the users of Windows XP computers and grant them the Manage Documents permission.
    4. Install a new printer from the Print Management snap-in. Configure this printer to point to the same print device and provide a unique share name that references users of Windows XP computers.
  5. You are responsible for printers connected to Windows Server 2008 R2 print servers in you company’s AD DS domain. These servers are configured as member servers in the domain. You installed a printer that should be accessible to computers in the Graphics department, but not to computers in other departments. All resources in this department are located in the Graphics organizational unit (OU). What should you do?
    1. From the Sharing tab of the printer’s Properties dialog box, select the List in the directory option.
    2. Right-click this printer in the details pane of the Print Management snap-in and choose List in Directory.
    3. Right-click this printer in the details pane of the Print Management snap-in and choose Deploy with Group Policy. Choose a GPO that is linked to the Graphics OU and select the option labeled The users that this GPO applies to (per user).
    4. Right-click this printer in the details pane of the Print Management snap-in and choose Deploy with Group Policy. Choose a GPO that is linked to the Graphics OU and select the option labeled The computers that this GPO applies to (per machine).
  6. You are responsible for the print servers and printers on your company’s network. You configured a shared printer (HP40001) on Server1. Server2 also has an identical shared printer (HP40002). HP40001 on Server1 experiences a catastrophic paper jam. Many jobs are waiting to be printed in Server1’s print queue. How can you ensure that these print jobs are printed without the need to ask the users to resubmit their print jobs to Server2?
    1. From the Ports tab of the HP40001 Properties dialog box, select Enable printer pooling. Include HP40002 and HP40001 in the pool.
    2. Rename the shared printer HP40001 to HP40002.
    3. In the Printers folder on the Server1, add a network printer called HP40003, pointing to HP40002 on Server2. Rename printer HP40001 to HP4000X. Then, rename HP40003 to HP40001.
    4. Select the Ports tab of the HP40001 Properties dialog box, click Add Port, choose Local Port, click New Port, and assign the UNC name \\Server2\HP40002 to the new port.
  7. The boss is fed up with waiting for her documents to print and wants to be sure the account statement prints immediately when it is needed. What is the simplest thing to do so that this will happen properly?
    1. Ask her secretary to come in at 7 a.m. and print the account statement.
    2. When she needs to print the account statement, have her go to the printer properties and click Cancel All Documents, before printing the document.
    3. Configure a printer that points to the same print device and has the priority set at 99. Configure this printer’s permissions so that only the boss has the Print permission and direct her to print the account statement on this printer.
    4. Configure her user account to have the Prioritize Documents permission.
  8. You are responsible for managing the print servers and printers in your company’s domain. A user calls and informs you that he has sent a large print job to the printer and has realized that he must make several changes to the document. So, he wants to delete the print job. What permission do you need to grant the user so that he can delete this job?
    1. Allow the user the Manage this printer permission.
    2. Allow the user the Manage documents permission.
    3. Allow the user the Special permissions permission, click Advanced, and then allow him the Delete permission.
    4. You don’t need to do anything; he can delete his print jobs without additional permissions.
  9. You are responsible for maintaining the printers on your company’s AD DS network, which includes one domain with three print servers and 12 printers. You purchased a powerful new computer and installed Windows Server 2008 R2 and the Print and Document Management server role. You want to consolidate all the existing printers on the new server. What should you do to accomplish this task with the least amount of administrative effort?
    1. At each existing print server, select the Export printers to a file option. Complete the steps in the Printer Migration Wizard that starts to save printer export information to a file. Then, at the new server, select the Import printers from a file option. Then, use the Printer Migration Wizard to import the previously exported printer information.
    2. Use Windows Server Backup at each existing print server to back up the contents of the print server. Then, at the new server, use Windows Server Backup to restore the information that was backed up from each existing print server.
    3. Connect to the %systemroot%\system32\spool\printers folder on each existing print server and copy the contents of this folder to the same folder on the new print server. Repeat this task at each of the remaining print servers.
    4. At the new print server, run the Printer Installation Wizard to install each of the printers in turn, selecting the Search the network for printers option to ensure that you selected and installed the printers.
  10. You are a tech-support specialist at your company. A Windows Server 2008 R2 computer is configured as a print server. This server supports several different types of printers, including color ink-jet and laser models. After updating the driver for the color ink-jet printers, users report that their print jobs printed at either the color ink-jet or laser printers contain unintelligible characters. Checking the website for the color ink-jet printer manufacturer, you notice that they have withdrawn the latest driver and will be issuing one within a few days. What action should you take to enable users to print from the laser printer with the least amount of delay?
    1. Install new printers for the laser print device at another server running Windows Server 2008 R2.
    2. Open Device Manager on the print server and access the Driver tab of the laser printer’s Properties dialog box. Then, click the Roll Back Driver button.
    3. From the Print Management snap-in at the print server, right-click the driver and choose Set Driver Isolation > None.
    4. From the Print Management snap-in at the print server, right-click the driver and choose Set Driver Isolation > Isolated.
  11. You are responsible for several printers installed on a Windows Server 2008 R2 print server on your network, which is configured as a workgroup. You want to allow a secretary named Evelyn to have the ability to view and manage print queues, but do not want her to have any other administrative capabilities on the network. What should you do?
    1. Access the Security tab of the Print Server Properties dialog box and add Evelyn to list of user or group names. Then, select the View Server, Print, Manage Documents, and Manage Printer permissions under the Allow column.
    2. Access the Security tab of the Print Server Properties dialog box and add Evelyn to list of user or group names. Then, select the View Server and Manage Server permissions under the Allow column.
    3. Open the Computer Management snap-in and select the Groups subnode under the Local Users and Groups node. Then, add Evelyn’s user account to the Print Operators group.
    4. Open the Computer Management snap-in and select the Groups subnode under the Local Users and Groups node. Then, add Evelyn’s user account to the Power Users group.
  12. You are responsible for the printers installed on your Windows Server 2008 R2 print server named Server3. This server is a member server in your company’s AD DS domain. A user attempting to print to a printer named Printer2 discovers that he is unable to print. Checking with several other users, you discover that nobody has been able to print since yesterday afternoon. Attempting to print from your Windows 7 desktop computer, you discover that you are unable to print and receive the following message: Printer2 on Server3 is unable to connect. But, you are able to ping Server3 from your desktop computer. What should you do to re-enable printing?
    1. From the Sharing tab of the Printer2 Properties dialog box, select the option labeled Render print jobs on client computers.
    2. Restart the Print Spooler service on Server3.
    3. In the details pane of the Print Management snap-in on Server3, right-click Printer2 and choose List in Directory.
    4. Install a new printer on Server3, and configure this printer to print to the same print device. Then, instruct the users to resubmit their print jobs to this printer.

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