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Exam Objectives

The exam will include topics such as Cisco Unified Communications Manager, Cisco CallManager Express, Cisco Unity Connection, Cisco Unity Express, Cisco Presence and Messaging, Cisco Contact Center Express, and Integrated Contract Distribution.

The topic areas listed are general guidelines for the type of content that is likely to appear on the exam. Please note, however, that other relevant or related topic areas may also appear.

Infrastructure Protocols

  • DNS
  • TFTP
  • NTP
  • Power over Ethernet
  • Voice and Data VLAN
  • Troubleshooting Infrastructure Protocol

Telephony Protocols

  • SCCP
  • MGCP
  • SIP
  • H323 and RAS
  • IP Voice Signal Interconnect (CUBE)
  • RTP & cRTP
  • Analog Signalling (FXS/FXO/E&M/CAMA)
  • Digital Signalling (T1/E1. PRI/CAS, Common Channel Signalling vs. Channel Associated Signalling)
  • IOS Dial-peer and Digit Manipulations
  • Troubleshooting Telephony Protocols

Cisco Unified Communications Manager (CUCM)

  • Device Registration
  • Device Settings
  • Device Redundancy
  • Codec Selection
  • CUCM Call Features
  • Dial Plan
  • Media Resources
  • CUCM Applications (EM, AC, IPMA)
  • CUCM CTI Integration
  • CUCM Serviceability and OS Administration
  • CUCM Disaster Recovery
  • Troubleshooting CUCM

IOS IP Telephony

  • CUCME
  • SRST
  • CUE
  • CUCME Call Features
  • IOS Based Call Queueing
  • IOS Media Resources
  • Troubleshooting IOS IP Telephony

QoS

  • Link Efficiency: LFI, MLPPP, FRF.12, cRTP, VAD
  • Classification and Marking
  • Congestion Management: Queuing
  • CAC: RSVP, GK
  • Traffic Policing and Shaping
  • LAN QoS
  • Troubleshooting QoS

Unified Messaging

  • Integration
  • MWI
  • Call Handlers
  • VPIM
  • Troubleshooting Unified Messaging

UCCX

  • Integration
  • ICD Functions
  • Scripting
  • Troubleshooting UCCX

Presence

  • Presence Components
  • CUPS Administration
  • CUPC
  • Troubleshooting Presence

UC Security

  • DHCP Snooping
  • OS Hardening
  • Phone Authentication and Encryption
  • TCP/UDP Port List
  • Firewalls and NAT
  • Troubleshooting UC Security

Application Protocols

  • IP Multicast
  • Video
  • Fax and Modem
  • Troubleshooting Application Protocols

Operations and Network Management

  • UC Product Upgrade Management
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