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This chapter is from the book

This chapter is from the book

Configuring Class of Service in Cisco Unity Connection

This section refers to the network topology referred to in Figure 7-1 and provides configuration steps for Class of Service (COS) in Unity Connection.

The COS defines what features and permissions a user has access to. It also defines the maximum length of the recorded name, greeting, and message.

Figure 7-2

Figure 7-2. Adding a COS

  1. Using a web browser, open, and enter the Application username and password.
  2. Choose Class of Service > Class of Service. Click the Add New button. (Refer to Figure 7-2.)
  3. Enter Employees_NY_COS as the Display Name.
  4. Under Licensed Features, check Allow Users to Access Voice Mail Using an IMAP Client. This allows users to use an IMAP email client to access messages for easier message management.
  5. Under Features, check Allow Users to Use the Messaging Assistant. This feature enables the user to access the Cisco Personal Communications Assistant (PCA), which is a web interface for users to manage their messages.
  6. Under Message Options, uncheck Allow Users to Send Messages to System Distribution Lists because this option could be abused. (See Figure 7-3.)
    Figure 7-3

    Figure 7-3. Restricting Access to System Distribution Lists

  7. Click the Save button.
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