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This chapter is from the book

This chapter is from the book

Cisco Unity Connection Administration Interfaces

Cisco Unity Connection

There are six administration interfaces for Cisco Unity Connection. Five interfaces are available via web-based GUI and one CLI available via SSH. It might be confusing to remember which login to use for a particular administration interface.

To help you avoid the confusion, Table 7-1 lists the name of the administration interface, the method to access the interface, and what username and password to use.

Table 7-1 Cisco Unity Connection Administration Interfaces

Administration Interface

Access Method

Username/Password Combo

Cisco Unity Connection Administration


Application Username/Password

Cisco Unified Serviceability


Application Username/Password

Cisco Unified OS Administration


Platform Username/Password

Disaster Recovery System


Platform Username/Password

Cisco Unity Connection Serviceability


Application Username/Password

Command Line Interface

SSH to <IPAddress>

Platform Username/Password

NOTE There is a web interface for end users to access their voice messages and manage their account. Their account must have a Class of Service (COS) that enables access to the Cisco Personal Communications Assistant (PCA)

End User Web Access


End UserID / Password

If you have more than one Cisco Unity Connection server in a cluster, be sure to perform all administration on the first node (Publisher).

Table 7-2 Common CLI Commands


Shows available commands

admin:help <command>

Help for a command.

admin:show version active

Displays active system version.

admin:show version inactive

Displays if there are any other alternative versions installed. This is used when an upgrade is performed.

admin:utils service list

Displays a list of services and their status.

admin:show tech all

Displays useful information for Cisco TAC.

admin:utils network ping <IPAddress>

Pings an address and displays the result.

admin:utils network traceroute <IPAddress>

Performs a traceroute to an IP address and displays the result.


Logs you out and ends the management session.

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