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This chapter is from the book

Exam Preparation Tasks

Review Key Topics


Review the most important topics in the chapter, noted with the Key Topics icon in the outer margin of the page. Table 3-2 lists a reference of these key topics and the page numbers on which each is found.

Table 3-2. Key Topics for Chapter 3

Key Topic Element


Page Number

Figure 3-2

Services Window in Windows XP


Figure 3-3

Telnet Properties Dialog Box


Bullet list

Stopping services in Linux


Figures 3-4 and 3-5 and Note

Identifying the SP level


Table 3-1

Latest Windows Service Packs


Numbered list

Windows update


Figure 3-7

systeminfo Command in Windows Vista


Bulleted list

Patch management four steps


Figure 3-8

Local Group Policy Editor in Windows Vista


Figure 3-9

Import Policy from Window Windows Server 2003


Numbered list

Keeping a well-maintained computer


Figure 3-10

Virtual PC Console


Complete Tables and Lists from Memory

Print a copy of Appendix A, "Memory Tables," (found on the DVD), or at least the section for this chapter, and complete the tables and lists from memory. Appendix B, "Memory Tables Answer Key," also on the DVD, includes completed tables and lists to check your work.

Define Key Terms

Define the following key terms from this chapter, and check your answers in the glossary:

hardening, service pack (SP), hotfix, patch, patch management, group policy, security template, baselining, virtualization, virtual machine

Hands-On Labs

Complete the following written step-by-step scenarios. After you finish (or if you do not have adequate equipment to complete the scenario), watch the corresponding video solutions on the DVD.

If you have additional questions, feel free to post them at my website: www.davidlprowse.com in the Ask Dave forum. (Free registration is required to post on the website.)

Equipment Needed

Lab 3-1: Discerning and Updating the Service Pack Level

In this lab, you observe the service pack currently used on a Windows Vista computer and show where to go to update the SP to the latest version. The steps are as follows:

  • Step 1. Access Windows Vista (other Windows OSs will be similar in appearance and in navigation).
  • Step 2. View the SP level:
    1. Click Start.
    2. Right-click Computer and select Properties. This brings up the System window. From here, you can see the SP level in the Windows edition section.
  • Step 3. Access Windows Update:
    1. Click Start.
    2. Click All Programs.
    3. Click Windows Update.
  • Step 4. Modify Windows Update:
    1. Click the View Advanced Options link.
    2. Select the Check for Updates but Let Me Choose Whether to Download Them or Install Them radio button.
    3. Click OK.
  • Step 5. Locate Windows Vista Service Pack 2 at support.microsoft.com.

    You can find information about Windows Vista SP2 at the following link: http://support.microsoft.com/kb/948465.

    Watch the solution video in the "Hands-On Scenarios" section of the DVD.

Lab 3-2: Creating a Virtual Machine in Virtual PC 2007

In this lab, you learn how to create a basic virtual machine (VM) in Virtual PC 2007. The steps are as follows:

  • Step 1. Download the Virtual PC 2007 application. It is a free download available at the following link:


    You can also search the phrase virtual PC 2007 download.

  • Step 2. Install Virtual PC 2007. Install the program with the default settings unless you want to modify them.
  • Step 3. Run Virtual PC 2007 by navigating to Start > All Programs > Microsoft Virtual PC. This displays the Virtual PC Console.
  • Step 4. Create a new virtual machine:
    1. Click the New button.
    2. Click Next for the wizard.
    3. Select Create a virtual machine radio button and click Next.
    4. Type a name for the virtual machine. Try to keep the name close to the name of the OS you plan to install. For example, if you install Windows Vista, type Windows Vista. Virtual PC can recognize these names. Keep in mind that you do not have to install an OS; this lab is simply to show how to create the virtual machine. This virtual machine will be available to you to use later on if you want, and you can load any OS into the VM that want.
    5. Select where you want to save the virtual machine by clicking the Browse button, or simply leave the default. Then click Next.
    6. Select the OS you want to install from the drop-down menu. If you are not planning on installing an OS, select Other. Then click Next.
    7. Select the amount of RAM you would like the VM to use. You can increase the default by clicking the Adjusting the RAM radio button. As a rule of thumb it is recommended that you use no more than half of the physical RAM on your system for a single VM. Then click Next.
    8. Select the A New Virtual Hard Disk radio button, and select where you want to save the virtual hard disk (.vhd file). Then click Next.
    9. Review the summary and click Finish.

      The new VM should now be listed in the Virtual PC Console.

  • Step 5. Run the VM:
    1. Highlight the new VM.
    2. Click Start.
  • Step 6. (Optional) Install an OS. Be sure to select CD from the menu bar and click Use Physical Drive. This way, the VM can use the physical CD-ROM drive.
  • Step 7. Save the VM:
    1. Click Action on the menu bar.
    2. Select Close.
    3. From the drop-down menu in the Close dialog box, select Save State and click OK.
  • Step 8. Modify the VM settings:
    1. Highlight the new VM.
    2. Click the Settings button.
    3. Click OK for the pop-up note.
    4. Examine the various settings for each device within the VM. Note that you cannot make changes to some of the settings when the VM is in a saved state. To modify these, you need to turn off the VM either within Virtual PC or by shutting down the OS normally. Watch the solution video in the "Hands-On Scenarios" section of the DVD.

View Recommended Resources

For readers who want to brush up on their CompTIA A+ topics:

  • Prowse, David L. CompTIA A+ Exam Cram, Fourth Edition. Que. 2010.

Virtualization software links:

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