Home > Articles > Microsoft > MCSE

  • Print
  • + Share This
Like this article? We recommend Trouble Spots

Exam Objectives

This exam is broken up into five different categories. We will look at what you have to know in each category to pass the exam.

Implementing, Managing, and Maintaining IP Addressing

Configure TCP/IP addressing on a server computer.

Manage DHCP.

  • Manage DHCP clients and leases.
    • Before DHCP can lease addresses to clients, it must be authorized and the scope must be activated.
  • Manage DHCP Relay Agent.
    • Since a router does not forward broadcasts, a client on the other side of the router from the DHCP server will not be able to get a lease.
  • Manage DHCP databases.
    • Be sure to understand how to backup, restore and reconcile a DHCP database.
  • Manage DHCP scope options.
    • There are many DHCP scope options, but some of the most common are:
      • 003[md]Default router IP address for client use
      • 006[md]DNS Name server to provide a client
      • 015[md]DNS Domain Name
      • 044[md]WINS server to provide to client
      • 046[md]WINS node type
  • Manage reservations and reserved clients.

Troubleshoot TCP/IP addressing.

  • Diagnose and resolve issues related to Automatic Private IP Addressing (APIPA).
    • Certain IP address are private and not routable over the Internet. They are –, –, –
  • Diagnose and resolve issues related to incorrect TCP/IP configuration.
    • Subnetting is the process of dividing the total available IP addresses for a network into subnetworks, or subnets. On the exam, you may have several questions about subnetting, so you will have to understand it. You will need to be able to calculate them quickly in order to save time. There are many methods for figuring subnets and hosts, but one of the simplest and quickest ways is to memorize the table below. It is not as hard to memorize as it looks, because all you have to do is double the number and add two in order to get the next one above it. My wife, who is a pastry chef, was able to look at the example problems and get the correct answer quickly while looking at the table.
    • Subnet Mask


      # Class A Hosts

      # Class B Hosts

      # Class C Hosts




































        Subnetting examples:

        1. You have 50 subnets on your network and expect it to expand to 56 subnets within a year. Each subnet on your network will require up to 800 hosts. Which subnet mask should you use? Answer:
        2. Your company has been assigned a network ID of Each subnet will have a maximum of 45 host IDs. Which subnet mask should you use? Answer:
        3. Your company has a network ID of and 4 subnets. Which subnet mask should you use? Answer:
        4. You company has been assigned a network ID Each subnet will have between 20 and 25 IP hosts. Which subnet mask should you use? Answer:
        5. Which subnet mask should you apply if the network ID with eight subnets of up to 2,500 hosts per subnet? Answer:
        6. Your company has been assigned a class A network address with 58 subnets. You expect to have 96 subnets within the year. Which subnet mask should you use? Answer: (When choosing a subnet mask, you should plan for future expansion. A subnet mask of would work for the 58 subnets, but not for the 96.)

    Troubleshoot DHCP.

    • Diagnose and resolve issues related to DHCP authorization.
      • DHCP Servers must be authorized. You can use the DHCPLoc.exe command to check for unauthorized DHCP servers.
    • Verify DHCP reservation configuration.
      • To ensure that a client always gets the same IP address, you use a reservation.
    • Examine the system event log and DHCP server audit log files to find related events.
      • DHCP events are found in the Event Viewer under System.
    • Diagnose and resolve issues related to configuration of DHCP server and scope options.
      • Each remote subnet must have a scope.
    • Verify that the DHCP Relay Agent is working correctly.
    • Verify database integrity.

    Implementing, Managing, and Maintaining Name Resolution

    Install and configure the DNS Server service.

    • Configure DNS server options.
    • DNS is installed by using the Manage Your Server tool.
    • You manage DNS by going to Start / Administrative Tools / DNS.
    • Configure DNS zone options.
    • Be sure you know how to create a forward and reverse lookup zone.
    • Configure DNS forwarding.
    • A DNS server that can resolve unresolved queries from other DNS servers is a DNS Forwarder.

    Manage DNS.

    • Manage DNS zone settings.
    • The benefits of DNS delegation are reducing DNS network traffic, providing zone redundancy, and reduce the load from the primary server.
    • Manage DNS record settings.
    • The five main types of resource records are Host (A), Alias (CNAME), Mail Exchanger (MX), Pointer (PTR) and Service Locator (SRV)
    • Manage DNS server options.
    • Be familiar NSLookup, System Monitor, Event Viewer, Replication Monitor, and DNS debug logs.

    Implementing, Managing, and Maintaining Network Security

    Implement secure network administration procedures.

    • IPV6 is supported by Windows 2003.

    Implement security baseline settings and audit security settings by using security templates.

    • A security baseline should be established so that you know what is normal for your network, and that you have standard from which to base changes to your network.
    • Strong passwords include upper and lower character, numbers, and special characters.

    Implement the principle of least privilege.

    • This element means that you limit access to computer rooms, servers, wiring closets. If someone has physical access to your servers or wiring closets, your hardware can be destroyed, rebooted, etc.

    Install and configure software update infrastructure.

    • Install and configure software update services (SUS).
      • SUS is a free program from Microsoft that allows you to update and patch your workstations and servers from a single source.
    • Install and configure automatic client update settings.
      • Using SUS, you have the ability to download updates just once to a server and then install the updates based on a schedule. Updates will install on the client PC even though an administrator is not logged onto it.
    • Configure software updates on earlier operating systems.
      • If your client is not running Windows 2000 SP3 or Windows 2003 server, you must install the SUS Client Update.

    Implementing, Managing, and Maintaining Routing and Remote Access

    Configure Routing and Remote Access user authentication.

    • Configure remote access authentication protocols.
      • Windows 2003 supports the following routing protocols:
        • No Authentication
        • Password Authentication Protocol (PAP)
        • Shiva PAP (SPAP)
        • Challenge-Handshake Authentication Protocol (CHAP)
        • EAP MD5-CHAP
        • MS-CHAP V1
        • MS-CHAP V2
        • EAP with Transport Layer Security (TLS)
    • Configure Internet Authentication Service (IAS) to provide authentication for Routing and Remote Access clients.
      • IAS can be used as a Remote Authentication Dial-In Service, allowing the user to use their Windows username and password to gain access remotely.
    • Configure Routing and Remote Access policies to permit or deny access.
    • Remote Access Policies are used to determine who can gain access remotely.

    Manage remote access.

    • Manage packet filters.
    • Manage Routing and Remote Access routing interfaces.
    • Manage devices and ports.
    • Manage routing protocols.
    • Manage Routing and Remote Access clients.

    Manage TCP/IP routing.

    • Manage routing protocols.
      • RIP and OSPF are routing protocols. RIP is simple and used on smaller networks.
    • Manage routing tables.
      • The Route command is used at a command prompt to add, delete, and change routing table entries.
    • Manage routing ports.
      • Use the Route Print command at a command prompt to view the current routing table entries.

    Implement secure access between private networks.

    • You use a Virtual Private Network (VPN) to connect two private networks across the Internet.

    Troubleshoot user access to remote access services.

    • Diagnose and resolve issues related to remote access VPNs.
      • There are many reasons that can cause you not to connect to your VPN, such as incorrect user credentials, expired account, LAN protocols do not match, etc.
    • Diagnose and resolve issues related to establishing a remote access connection.
    • Diagnose and resolve user access to resources beyond the remote access server.

    Troubleshoot Routing and Remote Access routing.

    • Troubleshoot demand-dial routing.
    • Troubleshoot router-to-router VPNs.

    Maintaining a Network Infrastructure

    Monitor network traffic. Tools might include Network Monitor and System Monitor.

    • Be familiar with Task Manger, Network Monitor, System Monitor, and the commands Netstat and NBTstat.

    Troubleshoot connectivity to the Internet.

    • Be familiar with the Ping and IPconfig command. If you can Ping an Internet site such as Yahoo.com successfully, then you know you have connectivity to the far side of your router. Use the IPconfig command to ensure you have received a IP address from the DHCP server.

    Troubleshoot server services.

    • Diagnose and resolve issues related to service dependency.
    • Use service recovery options to diagnose and resolve service-related issues.
  • + Share This
  • 🔖 Save To Your Account

Pearson IT Certification Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Pearson IT Certification and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020