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PHR Exam Prep Pearson uCertify Course and Exam Prep Bundle

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PHR Exam Prep Pearson uCertify Course and Exam Prep Bundle

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Features

Student Feature Highlights

  • Device Ready!  Access courses online from any computer (PC or Mac), tablet or mobile device (Android,iOS)
  • Course dashboard provides ease of use
  • Interactive eLearning elements throughout the course
  • Exercises, flash cards and quizzes
  • Video Tutorials
  • Track progress via a personal study planner

Instructor Feature Highlights

  • Super roster for course and student management
  • Master course and instantaneous cloning for multiple sections
  • Powerful analytics to track student engagement and progress
  • Customizable assignment dates and skill mastery levels
  • Pre and Post assessments for benchmarking
  • Maps to certification exam domains (when applicable)
  • Grade book export feature
  • LTI compliant for integration


  • Master the PHR exam materials in all six tested functional areas
  • Prepare with a comprehensive practice test
  • Analyze your test readiness and areas for further study with topic-focused chapter tests
  • CD-ROM–based practice exam includes an interactive test engine for a meaningful exam experience with 175 questions
  • Learn important test-taking strategies to maximize your score and diminish your anxiety

Description

  • Copyright 2016
  • Dimensions: 8-1/2" x 10-7/8"
  • Edition: 1st
  • Book
  • ISBN-10: 0-7897-5727-3
  • ISBN-13: 978-0-7897-5727-2

Welcome to the PHR Exam Prep Pearson uCertify Course and Exam Prep Bundle

PHR uCertify Course is an easy-to-use online course that allows you to assess your readiness and teaches you what you need to know to pass the PHR exam. 

Master all of the PHR exam prep in the framework ofPHR Exam Prep: Professional in Human Resources, 3rd Edition interactive eBook. The interactive eBook includes informative text, tables, step-by-step lists, images, video, interactive exercises, glossary flash cards, and review activities. 

Gauge your readiness with a pre-assessment exam with questions specifically designed to identify your deficiencies. Then after you have worked through the course material practice with two complete exam simulations to see if you are ready or where you need to study more. In total there are over 350 practice questions. 

All of the content—the complete Exam Prep, the 1+ hours of video instruction, the practice questions, and the exercises—is focused around the PHR exam prep.

Use the PHR Exam Prep to Score Higher on the PHR® Exam!

We provide you with the proven study tools and expert insight that will help you score higher on your exam

  • ·      Study Tips like the advice and instruction that a personal tutor might provide
  • ·        Notes, Tips, and Cautions provide you with hints and strategies that will help you reduce your mistakes on the exam
  • ·        Comprehensive discussion of all six functional areas covered on the PHR Exam
  • ·        Practice Questions that include detailed explanations of correct and incorrect answers—so you can learn the material from your success and mistakes

 COMPREHENSIVE! Succeed with comprehensive learning and practice tests

  • Master the PHR exam materials in all six tested functional areas
  • Prepare with a comprehensive practice test
  • Analyze your test readiness and areas for further study with topic-focused chapter tests
  • CD-ROM–based practice exam includes an interactive test engine for a meaningful exam experience with 175 questions
  • Learn important test-taking strategies to maximize your score and diminish your anxiety

 Pearson IT Certification Practice Test

The CD-ROM–based practice exam includes an interactive test engine for a realistic exam experience with 175 questions.

Includes Exclusive Offer for 70% Off Premium Edition eBook and Practice Test

CATHY LEE PANTANO WINTERFIELD, MBA, MSHE, SPHR, ACC, is President of NovaCore Performance Solutions, a firm dedicated to enhancing individual and team workplace performance. She has more than 25 years of experience in HR, training, consulting, management, and coaching for businesses, non-profits, and governmental entities. She previously served as Director of Human Resource Management Programs for Cornell University’s School of Industrial and Labor Relations. Winterfield has presented on many HR and management development topics, and co-authored more than a dozen online courses in these fields. Her books include Performance Appraisals and Mission-Driven Interviewing, as well as the Pearson IT Certification books SPHR Exam Prep, Third Edition, PHR/SPHR Quick Reference, and every edition of PHR Exam Prep. She is a member of SHRM, ASTD, and the International Coach Federation.

Sample Content

Table of Contents


Introduction.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Chapter 1: Business Management and Strategy (BM & S).. . . . . . . . . . . . . . . . . . . . . . . 1
The Evolving Role of HR.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    
A Brief Historical Scan of HR.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    HR As It Was, and HR As It Is (or Can Be).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
    The HR Impact Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
    The Dimensions of HR: The Three Legs of a Stool.. . . . . . . . . . . . . . . . . . . . . . 4
    SWOT Analysis (Strengths, Weaknesses, Opportunities, and Threats).. . . . . . . 6
Environmental Scanning: An External Perspective.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
    The HR Professional as Internal Consultant.. . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Organizational Structure and HR.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
    The “Roots” of Organizational Structure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
    The Functional Organizational Structure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
    The Divisional Organizational Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
    The Matrix Organizational Structure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
    Other Organizational Design Concepts. . . . . . . . . . . . . . . . . . . . . . . . . 14
    The Organizational Life Cycle.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
    Maslow’s Hierarchy of Needs, 1954.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
    B.F. Skinner, Operant Conditioning, 1957.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
    Frederick Herzberg, Motivation-Hygiene Theory, 1959.. . . . . . . . . . . . . . . . . . 18
    Douglas McGregor, Theory X and Theory Y, 1960. . . . . . . . . . . . . . . . . . . . . . 19
    David McClelland, Acquired Needs Theory, 1961. . . . . . . . . . . . . . . . . . . . . . . 19
    J. Stacy Adams, Equity Theory, 1963.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
    Victor Vroom—Expectancy Theory, 1964.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
    HR’s Role in Change Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
    Nonmathematical Forecasting Techniques.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
    Mathematical Forecasting Techniques.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Legislative Framework, Considerations, and Opportunities.. . . . . . . . . . . . . . . . . . . . 29
    How a Bill Becomes a Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
    Be Heard—Reach Out to Your Elected Officials.. . . . . . . . . . . . . . . . . . . . . . . . 32
    Stay Informed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Strategic Planning.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
    Strategic Planning: A Four-Phase Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
    Strategic Objectives.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Leadership Concepts.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
    Trait Theories.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
    Behavioral Theories.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
    Situational Leadership Theories.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
    Contingency Theories.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
    
Management and Leadership: Bridging the Gap. . . . . . . . . . . . . . . . . . . . . . . . . 43
    Project Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
    Competitive Advantage.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
    Business Case Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
    Organizational Branding.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
    Key Terms.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Apply Your Knowledge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
    Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51    
    Exam Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
    Answers to Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
    Answers to Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
    Suggested Readings and Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 2: Workforce Planning and Employment. . . . . . . . . . . . . . . . . . . . . .. . . 57
Relevant Laws and Executive Orders.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
    Title VII of the Civil Rights Act, 1964.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
    Executive Order 11246, 1965. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
    Uniform Guidelines on Employee Selection Procedures, 1978.. . . . . . . . . . . . . 61
    Governing EEO Laws.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
    Age Discrimination in Employment Act, 1967.. . . . . . . . . . . . . . . . . . . . . . . . . . 67
    Fair Credit Reporting Act, 1970.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
    Equal Employment Opportunity Act, 1972. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
    Rehabilitation Act, 1973. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
    Pregnancy Discrimination Act, 1978.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
    Immigration Reform and Control Act, 1986. . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
    Drug-Free Workplace Act, 1988.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
    Employee Polygraph Protection Act, 1988.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
    Worker Adjustment and Retraining Notification Act, 1988. . . . . . . . . . . . . . . . 74
    Americans with Disabilities Act, 1990.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
    Civil Rights Act of 1991.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
    Family and Medical Leave Act, 1993. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
    Uniformed Services Employment and Reemployment Rights Act, 1994. . . . . . 79
    Congressional Accountability Act, 1995.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
    Americans with Disabilities Act Amendments Act, 2008.. . . . . . . . . . . . . . . . . . 80
    Genetic Information Nondiscrimination Act, 2008.. . . . . . . . . . . . . . . . . . . . . . 80
    Lilly Ledbetter Fair Pay Act, 2009.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Relevant Case Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
    Griggs v. Duke Power, 1971.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
    McDonnell Douglas Corp v. Green, 1973.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
    Albemarle Paper v. Moody, 1975. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
    Washington v. Davis, 1976. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
    Regents of California v. Bakke, 1978. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
    United Steelworkers v. Weber, 1979. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
    Meritor Savings Bank v. Vinson, 1986. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
    Johnson v. Santa Clara County Transportation Agency, 1987.. . . . . . . . . . . . . . 83
    Martin v. Wilks, 1988. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
    Automobile Workers v. Johnson Controls, 1990.. . . . . . . . . . . . . . . . . . . . . . . . 83
    Harris v. Forklift Systems, 1993. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
    Taxman v. Board of Education of Piscataway, 1993.. . . . . . . . . . . . . . . . . . . . . . 84
    St. Mary’s Honor Center v. Hicks, 1993. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
    McKennon v. Nashville Banner Publishing Co., 1995.. . . . . . . . . . . . . . . . . . . . 84
    Faragher v. City of Boca Raton, 1998, and Ellerth v. Burlington Northern Industries, 1998.. . . .. . . . . . 84
    Oncale v. Sundowner Offshore Services, 1999.. . . . . . . . . . . . . . . . . . . . . . . . . . 85
    Kolstad v. American Dental Association, 1999.. . . . . . . . . . . . . . . . . . . . . . . . . . 85
    Circuit City Stores, Inc. v. Adams, 2001.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
    Grutter v. Bollinger and Gratz v. Bollinger, 2003. . . . . . . . . . . . . . . . . . . . . . . . 85
    General Dynamics Land Systems v. Cline, 2004. . . . . . . . . . . . . . . . . . . . . . . . . 86
    Ricci v. DeStefano, 2009.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
    Equal Employment Opportunity Commission v. Abercrombie & Fitch Stores, Inc., 2015.. . . . . . . . . 86
Legal Concepts/Definitions Relevant to Workplace Planning and Employment. . . . 86
    Equal Employment Opportunity: The Basics.. . . . . . . . . . . . . . . . . . . . . . . . . . . 86
    Key EEO-Related Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
    Federal, State, and Local Jurisdictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
    Filing Charges: Time Limits and Related Information. . . . . . . . . . . . . . . . . . . . 92
    EEOC—Handling Charges.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
    EEOC Determinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
    EEO—Going to Court. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
    Job Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
    Job Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
    Job Descriptions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Recruiting Candidates.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
    Employer Branding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
    Relevant Labor Market. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
    Selection Criteria.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
    Internal and External Recruiting.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
    Request for Proposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
    Preemployment Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
    Measuring Recruiting Costs and Effectiveness.. . . . . . . . . . . . . . . . . . . . . . . . . 111
The Selection Process.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
    The Employment Application.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
    Interviews and the Interview Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
    Realistic Job Previews. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Background Checks.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Employment: Extending the Offer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
    Tips for Extending an Employment Offer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
    Employment Contracts.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Onboarding.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
    The Importance of New Hire Paperwork.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Termination: The End of the Employment Life Cycle…or Is It?.. . . . . . . . . . . . . . 136
    Involuntary Terminations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
    Voluntary Terminations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
    Constructive Discharge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Exit Interviews.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Severance Packages.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Affirmative Action Plans.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
    Executive Order 11246. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
    Vietnam Era Veterans’ Readjustment Assistance Act, 1974.. . . . . . . . . . . . . . . 143
Compensation and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
    Sherman Antitrust Act, 1890.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
    Equal Pay Act, 1963.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
    Compensation Strategies.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Documentation Strategies for HR Professionals.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Chapter Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Key Terms.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Apply Your Knowledge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
    Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
    Exam Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
    Answers to Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
    Answers to Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
    Suggested Readings and Resources.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Chapter 3: Human Resource Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Understanding HR-Related Laws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
    U.S. Patent Act, 1790. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
    Copyright Act of 1976.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
    Public Domain.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
    Fair Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
    Common Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
    Negligent Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
ADDIE: An Overview.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
    ADDIE: “A” Is for Analysis/Assessment.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
    ADDIE: “D” Is for Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Training.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
    The Adult Learner.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
    Learning Styles: How We Learn.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
    Learning Curves.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
    Retaining What Is Learned.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
    Environmental Factors/Elements to Consider—“Brick and Mortar” Classroom Learning.. . . . . . . . . 186
    ADDIE: “D” Is for Development.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
    ADDIE: “I” Is for Implementation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
    ADDIE: “E” Is for Evaluation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
    Elements of OD.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
    Purposes of OD.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
    Role of HR Professionals in OD.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
    OD and Organizational Culture.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Career Development.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Leadership Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
    High-Potential Employees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
    Dual Career Ladders.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
    Succession Planning.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
    Talent Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
    Teambuilding.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
    Specific OD Interventions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Performance Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
    Performance Management: Its Organizational Roots.. . . . . . . . . . . . . . . . . . . . 205
    The Performance Management Process/System. . . . . . . . . . . . . . . . . . . . . . . . 207
Coaching and Mentoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Chapter Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
    Key Terms.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Apply Your Knowledge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
    Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
    Exam Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
    Answers to Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
    Suggested Readings and Resources.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Chapter 4: Compensation and Benefits.. . . . . . . . . . . . .. . . . . . . 223
Worker’s Compensation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
    Davis-Bacon Act, 1931.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
    Walsh-Healey Public Contracts Act, 1936.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
    Fair Labor Standards Act, 1938.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
    Portal-to-Portal Act, 1947.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
    Equal Pay Act, 1963.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
    Social Security Act, 1935.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
    Unemployment Insurance.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
    Medicare, 1965.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
    Employee Retirement Income Security Act (ERISA), 1974.. . . . . . . . . . . . . . . 234
    Revenue Act, 1978.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
    Retirement Equity Act (REA), 1984.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
    Consolidated Omnibus Budget Reconciliation Act (COBRA), 1985.. . . . . . . . 238
    Older Worker’s Benefit Protection Act (OWBPA), 1990. . . . . . . . . . . . . . . . . 240
    Health Insurance Portability and Accountability Act (HIPAA), 1996.. . . . . . . 240
    Family and Medical Leave Act (FMLA), 1993.. . . . . . . . . . . . . . . . . . . . . . . . . 241
    Uniformed Services Employment and Reemployment Rights Act (USERRA), 1994.. . . . . . . . . 248
    Mental Health Parity Act, 1996.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
    Sarbanes-Oxley Act, 2002. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
    Pension Protection Act, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
    Family and Medical Leave Act and National Defense Authorization Act (NDAA), 2008.. . . . .   . . 250
    Lilly Ledbetter Fair Pay Act, 2009.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
    Patient Protection and Affordable Care Act, 2010.. . . . . . . . . . . . . . . . . . . . . . 254
    A (Foundational) Footnote: Employee or Independent Contractor?.. . . . . . . . 258
Compensation: Building and Using Pay Structures.. . . . . . . . . . . . . . . . . . . . . . . . . . 261
    Elements of Pay Structures.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
    Using Pay Structures for Decision-Making. . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
    Other Key Compensation Concepts.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
    Retirement Plans.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
    Health and Welfare Benefits.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
    Pay for Time Not Worked. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
    Work-Life Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
    Employee Assistance Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Compensation: Job Evaluation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
    Nonquantitative Job Evaluation Techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . 270
    Quantitative Job Evaluation Techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Market Pricing.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
    Market Data Considerations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
    Base Pay.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
    Merit Pay.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
    Variable Pay.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
    Making the Connection to Compensation Strategy.. . . . . . . . . . . . . . . . . . . . . 278
Chapter Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
    Key Terms.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Apply Your Knowledge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
    Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
    Exam Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
    Answers to Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
    Answers to Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
    Suggested Readings and Resources.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Chapter 5: Employee and Labor Relations. . . . . . . . . . . . . . . . . . . . . . 291
Laws Governing Employee Relations and Labor Relations. . . . . . . . . . . . . . . . . . . . 292
    Sherman Antitrust Act, 1890.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
    Clayton Act, 1914. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
    Railway Labor Act, 1926.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
    Norris-LaGuardia Act, 1932.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
    National Industrial Recovery Act, 1933. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
    National Labor Relations Act (Wagner Act), 1935. . . . . . . . . . . . . . . . . . . . . . 294
    Labor Management Relations Act (Taft-Hartley Act), 1947.. . . . . . . . . . . . . . 295
    Labor Management Reporting and Disclosure Act (Landrum-Griffin Act), 1959.. . ..  . . 297
    Federal Labor Relations Statute, 1978. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
    Relevant Case Law.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Employee Input.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
    Employee Surveys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
    Focus Groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
    Employee Participation Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
    Open-Door Policy.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
    Suggestion Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
    Management by Walking Around.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
    Town Hall/Department/Staff Meetings.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
    Employee Relations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
    Internal Considerations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
    Organizational Culture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Employee Involvement and Employee Communication.. . . . . . . . . . . . . . . . . . . . . . 306
    Employee Communication Strategies.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Measuring Employee Relations Initiatives.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
    Quantitative Analysis.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
    Qualitative Analysis.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
    Turnover Levels.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
    Absenteeism (Particularly Unplanned). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
    Work-Related Accidents/Injuries/“Preventable” Illnesses.. . . . . . . . . . . . . . . . 313
    Productivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
    Quality.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
    Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
    Employee Survey Results.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
    Return on Investment (ROI).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Employee Handbooks.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Progressive Discipline as Employee Relations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Contract Administration.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
    Grievance Procedure.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Unions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
    How Unions Are Structured.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
    Union Organizing (The Organizing Process).. . . . . . . . . . . . . . . . . . . . . . . . . . 326
    Union Decertification and Deauthorization.. . . . . . . . . . . . . . . . . . . . . . . . . . . 330
    Protected Concerted Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
    Labor Strikes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Collective Bargaining: The Process.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
    Good Faith Bargaining. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
    Subjects of Bargaining.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
    Approaches to Collective Bargaining. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Collective Bargaining Agreements.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
    Typical Provisions of Collective Bargaining Agreements (Excluding Disciplinary and Grievance Procedures).. . . . . 337
Common Law.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
    Common Law—Tort Doctrines.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
    Common Law—Contract Doctrines.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Chapter Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
    Key Terms.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Apply Your Knowledge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
    Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
    Exam Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
    Answers to Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
    Answers to Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
    Suggested Readings and Resources.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Chapter 6: Risk Management. . . . . . . . . . . . . . .. . . . . . . 361
Key Legislation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
    Occupational Safety and Health Act, 1970.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
    Mine Safety and Health Act, 1977. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
    Drug-Free Workplace Act, 1988.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
    USA PATRIOT Act, 2001. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
    Homeland Security Act, 2002.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
    Sarbanes-Oxley Act, 2002. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Occupational Health.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
    Health Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
    Health and Wellness Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
    Chemical Use and Dependency.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
    Work-Related Stress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
    Worker’s Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
    Risk Management: A Process Model.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
    Risk Management: Techniques.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
    Employment Practices Liability Insurance.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
    Employee Rights Related to Substance Abuse. . . . . . . . . . . . . . . . . . . . . . . . . . 390
    Emergency/Business Continuity Planning.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
    Continuity of HR-Related Operations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Safety.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
    OSHA and Workplace Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
    Safety Committees.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Chapter Summary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
    Key Terms.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Apply Your Knowledge.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
    Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
    Exam Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
    Answers to Review Questions.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
    Answers to Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
    Suggested Readings and Resources.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Practice Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 407

Answers to Practice Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
    Answers at a Glance to Practice Exam.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
    Answers with Explanations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Glossary.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

Appendix A: OSHA Forms for Recording Work-Related Injuries and Illnesses.. . . . . . . . . . . 529
Appendix B: OSHA Fact Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . 543

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Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020