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MCSA 70-697 and 70-698 Cert Guide Premium Edition and Practice Test: Configuring Windows Devices; Installing and Configuring Windows 10

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MCSA 70-697 and 70-698 Cert Guide Premium Edition and Practice Test: Configuring Windows Devices; Installing and Configuring Windows 10

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  • Copyright 2018
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 1168
  • Edition: 1st
  • Premium Edition eBook
  • ISBN-10: 0-13-464379-8
  • ISBN-13: 978-0-13-464379-3

The exciting new MCSA 70-697 and 70-698 Cert Guide, Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with enhanced Pearson Test Prep practice test software. The Premium Edition eBook and Practice Test contains the following items:

  • The MCSA 70-697 and 70-698 Premium Edition Practice Test, including four full practice exams and enhanced practice test features
  • PDF and EPUB formats of the MCSA 70-697 and 70-698 Cert Guide from Pearson IT Certification, which are accessible via your PC, tablet, and Smartphone

About the Premium Edition Practice Test

This Premium Edition contains an enhanced version of the Pearson Test Prep practice test software with four full practice exams. In addition, it contains all the chapter-opening assessment questions from the book. This integrated learning package

  • Enables you to focus on individual topic areas or take complete, timed exams
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About the Premium Edition eBook

Learn, prepare, and practice for MCSA 70-697 and 70-698 exam success with this Cert Guide from Pearson IT Certification, a leader in IT certification.

  • Master MCSA 70-697 and 70-698 exam topics
  • Assess your knowledge with chapter-ending quizzes
  • Review key concepts with exam preparation tasks
  • Practice with realistic exam questions

MCSA 70-697 and 70-698 Cert Guide is a best-of-breed exam study guide from Pearson IT Certification, a leader in IT certification. Technical consultants Don Poulton, Harry Holt, and Randy Bellet share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

MCSA 70-697 and 70-698 Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan.

Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

The study guide helps you master all the topics on the MCSA 70-697 exam, "Configuring Windows Devices," and the MCSA 70-698 exam, "Installing and Configuring Windows 10": all the knowledge you need to earn MCSA: Windows 10 certification. Topics include

Exam 70-697:

·         Managing identity

·         Planning desktop and device deployment

·         Planning and implementing a Microsoft Intune device management solution

·         Configuring networking and storage

·         Managing data access and protection

·         Managing remote access, apps, updates, and recovery

Exam 70-698:

·         Implementing Windows

·         Configuring and supporting core services

·         Managing and maintaining Windows

Sample Content

Sample Pages

Download the sample pages (includes Chapter 11 and the Index)

Table of Contents

Introduction xxvi

Chapter 1 Introducing Windows 10 3

“Do I Know This Already?” Quiz 4

Foundation Topics 8

A Brief History of Windows 8

    Windows 10 9

    Windows 10 Editions 10

Features Tour of Windows 10 13

    Improvements Provided in Versions 1507 and 1511 13

    Improvements Provided in Version 1607 15

A Quick Tour of Windows 10 17

    Cortana and the Windows 10 Search 20

    The Get Started App 21

    Configuring the Windows 10 Taskbar 23

        Toolbars 24

    Windows 10 Apps 24

    Libraries 24

    Windows Settings 25

        System 26

        Devices 28

        Network & Internet 30

        Personalization 31

        Accounts 34

        Time and Language 37

        Ease of Access 38

        Privacy 39

        Update and Security 41

    Control Panel 43

        System and Security 44

        Network and Internet 45

        Hardware and Sound 47

        Programs 48

        User Accounts 49

        Appearance and Personalization 50

        Clock, Language, and Region 51

        Ease of Access 51

    The Computer Management Snap-in 51

Configuring Windows Updates 53

    Configuring Windows Update Settings 54

    Using a WSUS Server with Windows 10 58

    Configuring Windows Update Policies 58

    Managing Update History and Rolling Back Updates 64

    Updating Windows Store Applications 65

Configure Updates in the Enterprise 67

    Implement Insider Preview 68

    Current Branch (CB) 69

    Current Branch for Business (CBB) 70

    Long Term Servicing Branch (LTSB) Scenarios 71

Exam Preparation Tasks 71

Chapter 2 Implementing Windows 75

“Do I Know This Already?” Quiz 75

Foundation Topics 82

Preparing for Installation Requirements 82

    Evaluating Hardware Readiness and Compatibility 82

        Windows 10 Hardware Requirements (Including Screen Resolution) 82

        Hardware Compatibility 83

        Using 32-Bit or 64-Bit Windows 84

        Software Compatibility 86

    Determining Appropriate Editions According to Device Type 88

        Mobile Devices 88

        Other Devices 88

    Determining Requirements for Windows Features 89

Performing a Clean Installation 90

    Performing an Attended Installation 90

    Performing an Unattended Installation of Windows 10 97

        Understanding Answer Files 97

        Understanding Configuration Passes 98

        Creating an Answer File 98

        Using the Answer Files to Perform an Unattended Installation 105

    Dual-Booting Windows 10 105

        Boot Management Programs Used by Windows 10 106

        Setting Up a Dual-Boot System 106

    Refreshing Windows 10 107

    Troubleshooting Failed Installations 108

        Stop Errors or Blue Screen of Death (BSOD) 108

        Stopped Installation 110

Upgrading to Windows 10 110

    Choosing Between an Upgrade and a Clean Installation 112

    Preparing a Computer to Meet Upgrade Requirements 112

    Upgrading the Computer to Windows 10 113

    Upgrading from One Edition of Windows 10 to Another 115

Using Alternate Installation Media 117

    Installing to a Virtual Hard Disk (VHD) 117

        Understanding VHDs 117

        Types of Virtual Hard Disks 118

        Tools Used with Virtual Hard Disks 119

        Using Disk Management 120

        Installing Windows 10 to a VHD 122

Installing Additional Windows Features 124

    Configuring Windows for Additional Regional and Language Support 127

Configuring Native Boot Scenarios 129

    Best Practices for Using Native-Boot VHDs 130

    Booting VHDs 131

Exam Preparation Tasks 133

Chapter 3 Post-Installation Configuration 137

“Do I Know This Already?” Quiz 138

Foundation Topics 143

Configuring and Customizing the User Interface, According to Device Type 143

    Configuring the Start Menu and Taskbar 143

        Group Policies for Start Menu and Taskbar 148

    Configuring the Desktop 150

    Configuring Notification Settings 151

Configuring Windows 10 Options 152

    Configuring Accessibility Options 153

    Cortana and the Windows 10 Search 154

        Cortana Group Policy Settings 156

    Configuring Microsoft Edge and Internet Explorer 156

        Microsoft Edge 157

        Internet Explorer 158

        Compatibility View 159

        SmartScreen Filter 160

        Internet Explorer Group Policies 161

        Internet Explorer Compared to Edge 163

    Configuring Hyper-V 164

    Configuring Power Settings 165

Configuring Devices and Device Drivers 165

    Device Setup 166

    Devices and Printers 167

    Updating Drivers 169

    Using Device Manager 169

        Using Device Manager to Uninstall Drivers 173

        Using Device Manager to Disable Drivers 173

    Maintaining Device Drivers 173

        Managing and Troubleshooting Drivers and Driver Signing 173

        Driver Signing Requirements in Windows 10 174

        Checking Drivers for Digital Signatures 175

        Driver Installation Permissions in Windows 10 176

    Managing Driver Packages 177

    Resolving Driver Issues 178

        Using Device Manager to Resolve Driver Conflicts 178

        Using Windows 10 Rollback to Resolve a Problem Driver 182

    Configuring Driver Settings 183

        Driver Verifier 184

        Advanced Driver Settings 185

    Using Deployment Image Servicing and Management (DISM) to Add Driver Packages 187

Exam Preparation Tasks 190

Chapter 4 Managing Windows in an Enterprise 193

“Do I Know This Already?” Quiz 193

Foundation Topics 196

Active Directory 196

    The Building Blocks of Active Directory 196

    Joining a Domain 198

    Remote Server Administration Tools 201

        Installing RSAT on Client Workstations 201

        Active Directory Users and Computers 203

    Group Policies 206

        Creating and Applying GPOs 207

    UAC 211

Windows in an Enterprise Environment 211

    The Windows Imaging and Configuration Designer (ICD) 212

    Activation of Windows Computers in the Enterprise 216

        Implement Volume Activation Using a KMS 217

        Implement Active Directory-Based Activation 219

        Query and Configure Activation States 220

Exam Preparation Tasks 222

Chapter 5 Installing and Managing Software 225

“Do I Know This Already?” Quiz 225

Foundation Topics 228

Microsoft Account 228

    Sign In Using a Microsoft Account 228

        Domain Accounts 231

    Managing the Use of Microsoft Accounts 231

    Integrating Microsoft Accounts Including Personalization Settings 232

Windows Store and Cloud Apps 233

    Introduction to Windows Store Apps 234

    Installing and Managing Software by Using Microsoft Office 365 and Windows Store Apps 235

        Configuring and Managing Office 365 235

        Managing Software Using Office 365 237

    Updating Windows Store Apps 238

        Controlling Windows Store Access 239

    Sideloading Apps 240

        Sideloading into Online and Offline Images 243

        Sideloading Apps Using Microsoft Intune 244

        Deep Link Apps by Using Microsoft Intune 248

Exam Preparation Tasks 249

Chapter 6 Windows 10 Networking 253

“Do I Know This Already?” Quiz 253

Foundation Topics 258

Configuring TCP/IP Settings 258

    Configuring and Supporting TCP/IP Version 4 Settings 261

        Static IPv4 Addressing 262

        Classless Interdomain Routing 264

        Private IPv4 Networks 265

    Configuring and Supporting TCP/IP Version 6 Settings 265

        IPv6 Address Syntax 265

        IPv6 Prefixes 266

        Types of IPv6 Addresses 266

        Compatibility Between IPv4 and IPv6 Addresses 268

Configuring IP Settings 269

    Configuring Name Resolution 270

        Configuring TCP/IPv6 Name Resolution 273

    Disabling IPv6 274

    Connecting to a Wired Network 275

        The Network and Sharing Center 276

        Using the Network and Sharing Center to Set Up a TCP/IPv4 Connection 277

        Implementing APIPA 280

        Connecting to a TCP/IP Version 6 Network 281

    Configuring Network Locations 283

        Setting Up New Network Connections 284

        Connecting to Existing Networks 285

    Setting Up Network Sharing and Discovery 286

        Using Internet Connection Sharing to Share Your Internet Connection 288

Configuring Network Settings 292

    Connecting to Wireless Networks 292

        Wireless Networking Protocols 293

        Setting Up a Wireless Network Connection 294

        Managing Wireless Network Connections 297

    Managing Preferred Wireless Networks 299

        Wireless Network Profiles 300

    Configuring Network Adapters 303

    Troubleshooting Network Issues 305

Exam Preparation Tasks 307

Chapter 7 Windows 10 Security 311

“Do I Know This Already?” Quiz 311

Foundation Topics 319

Configuring Authentication and Authorization 319

    Authentication 319

        Microsoft Passport 320

        Picture Password and Biometrics 323

        Configuring Local Accounts 325

        Configuring Microsoft Accounts 330

        Configuring Windows Hello 332

    Authorization 336

        Workgroups 336

        Domain Account Settings 337

        HomeGroup 338

        Joining a HomeGroup 340

        Modifying HomeGroup Settings 341

        Configuring Device Registration 344

        Configuring Device Guard 348

        Configuring Credential Guard 354

        Configuring Device Health Attestation 355

        Configuring UAC Behavior 356

        Features of User Account Control 357

        Application Prompts 360

        Running Programs with Elevated Privileges 361

        Configuring User Account Control 362

        User Account Control Policies 363

Supporting Authentication and Authorization 366

    Windows 10 Lock Screen and Logon Prompts 366

    Picture Password 368

    Managing Credentials 369

        Adding, Editing, and Removing Credentials in Credential Manager 369

        Windows Credentials Backup and Restore 371

        Web Credentials 372

    Managing Multifactor Authentication 372

        Requesting Certificates 374

    Configuring Computer and User Authentication 375

        Secure Channel 375

        Account Policies 376

Configuring NTFS Permissions 378

    NTFS File and Folder Permissions 378

        Applying NTFS Permissions 379

        Specifying Advanced Permissions 381

        NTFS Permissions Inheritance 384

        Taking Ownership of Files and Folders 385

Exam Preparation Tasks 386

Chapter 8 Windows 10 Data Security 389

“Do I Know This Already?” Quiz 389

Foundation Topics 393

Support Data Security 393

    Issues Related to Shared Folder and NTFS Permissions 394

        Viewing a User’s Effective Permissions 394

        Copying and Moving Files and Folders 395

        Copying Files and Folders with NTFS Permissions 396

        Moving Files and Folders with NTFS Permissions 396

        Using the Mouse to Copy or Move Objects from One Location to Another 397

    Dynamic Access Control 398

    Access to Removable Media 400

Encrypting File System 402

    Encrypting File System Basics 403

    Preparing a Disk for EFS 405

    Encrypting Files 406

    Backing Up EFS Keys 407

    Decrypting Files 408

    EFS Recovery Agents 409

Configuring Local Security Policy 410

    Configuring Local Policies 412

        Audit Policies 412

        Security Options 415

Security for Mobile Devices 416

    Configuring BitLocker and BitLocker To Go 417

        BitLocker Drive Encryption 417

        BitLocker To Go 424

        BitLocker Policies 426

        Operating System Drives 426

        Fixed Data Drive Policies 428

        Use of Data Recovery Agents 430

        Microsoft BitLocker Administration and Monitoring (MBAM) 433

    Configuring Startup Key Storage 434

        Preparing a Computer Without a TPM to Use BitLocker 434

        Syskey Startup Keys 438

Exam Preparation Tasks 439

Chapter 9 Managing User Data 443

“Do I Know This Already?” Quiz 443

Foundation Topics 450

Configuring Data Storage 450

    Configuring Storage Using Disk Management and Windows PowerShell 451

    Basic and Dynamic Disks 452

        Working with Basic Disks 454

        Converting Basic Disks to Dynamic 459

        Working with Dynamic Disks 460

    RAID Volumes 461

        Creating a RAID-0 Volume 462

        Creating a Spanned Volume 464

        Creating a Mirrored Volume 465

        Creating a RAID-5 Volume 465

        Using DiskPart to Create Striped, Mirrored, and RAID-5 Volumes 466

        Managing and Troubleshooting RAID Volumes 467

    Creating and Configuring VHDs 467

    Removable Devices 468

    Storage Spaces 469

        Creating a Storage Space 469

    Troubleshooting Storage and Device Issues 472

    Managing File System Fragmentation 474

        Optimizing Drives 474

        The Defrag.exe Command-Line Tool 477

        Error Checking 477

Supporting Data Storage 478

    DFS Client Configuration Including Caching Settings 478

    Managing Storage Spaces 480

        Configuring Fault Tolerance of Storage Spaces 482

        Managing Storage Spaces with PowerShell 483

    Configuring OneDrive 484

        OneDrive App 484

        OneDrive Desktop 485

        OneDrive Settings 486

User Data Migration and Configuration 488

    Migrating User Profiles 488

        User State Migration Tool 488

    Configuring Folder Location 494

        Benefits of Folder Redirection 495

        Redirecting Library Folders 495

    Implementing Domain-Based Folder Redirection 498

Configuring Local, Roaming, and Mandatory Profiles 501

    Implementing Roaming Profiles 504

    Establishing Mandatory Profiles 506

    User Profiles and Operating System Versions 507

Exam Preparation Tasks 508

Chapter 10 Windows Hyper-V 511

“Do I Know This Already?” Quiz 512

Foundation Topics 515

Introduction to Virtualization 515

    Creating and Configuring VHDs 516

        Using DiskPart to Create a VHD 517

    Mounting VHDs 519

Creating and Configuring Virtual Machines 521

    Enabling Client Hyper-V in Windows 10 521

    Creating a Hyper-V Virtual Machine 523

        Using the Hyper-V Manager 524

        Creating Virtual Machines 525

        Configuring Virtual Machines 529

    Deploying Virtual Machines 535

        Integration Services 536

        Converting a Physical Machine 538

Creating and Managing Virtual Machine Checkpoints 539

    Using Virtual Machine Checkpoints 539

Creating and Configuring Virtual Switches 543

    Using an External Virtual Switch 545

    Using Internal Virtual Switches 546

    Using Private Virtual Switches 547

    Connecting Virtual Machines 547

Exam Preparation Tasks 549

Chapter 11 Configuring and Securing Mobile Devices 553

“Do I Know This Already?” Quiz 553

Foundation Topics 557

Configuring Offline Files and Sync Center 557

    Client Computer Configuration 558

    Sync Center 560

    Server Configuration 562

    Offline File Policies 564

    Using the Always Offline Mode 565

    Configuring Transparent Caching of Offline Files 567

Configuring Power Policies 568

    Configuring Power Options 569

        Power Plans 570

        Additional Power Plan Options 571

        Advanced Power Settings 573

    Battery Meter 575

    Power Management and Group Policy 579

Configuring Windows To Go 581

    Preparing USB Drives for Windows To Go 582

        Provisioning a Windows To Go Workspace 582

    Using Windows To Go on a Host Computer 584

Configuring Wi-Fi Direct 586

Exam Preparation Tasks 588

Chapter 12 Managing Mobile Devices 591

“Do I Know This Already?” Quiz 591

Foundation Topics 594

Mobile Device Policies 594

    Security Policies 594

    Configuring Account Policies 596

        Password Policies 596

        Account Lockout 598

        Unlocking an Account 599

    Configuring Local Policies 600

        Audit Policies 600

        Security Options 602

    Configuring Remote Wipe 604

Managing Data Synchronization 605

    Work Folders 606

Managing Broadband Connectivity 609

    Metered Networks 610

    Broadband Tethering 610

Exam Preparation Tasks 613

Chapter 13 Microsoft Intune 615

“Do I Know This Already?” Quiz 616

Foundation Topics 619

Microsoft Intune Administration 619

    User Accounts, Device Enrollment, and Device Management 619

        User Accounts 620

        Enrolling Devices 625

        Viewing and Managing Devices 630

    The Microsoft Intune Connector Site System Role 634

    Manage User and Computer Groups 636

    Manage Remote Computers 638

Microsoft Intune Monitoring 639

    Configure Monitoring and Alerts 639

    Managing Policies 642

Deploying Software Updates 645

    Third-Party Updates 648

    Reports and In-console Monitoring 649

Exam Preparation Tasks 650

Chapter 14 Configuring File and Folder Access 653

“Do I Know This Already?” Quiz 654

Foundation Topics 658

Configuring Data Encryption Using Encrypting File System (EFS) 658

    Encrypting File System Basics 659

    Preparing a Disk for EFS 660

    Encrypting Files 661

    Backing Up EFS Keys 663

    Decrypting Files 664

    EFS Recovery Agents 664

Configuring Disk Quotas 666

    Some Guidelines for Using Quotas 668

Configuring Object Access Auditing 669

    Enabling Object Access Auditing 670

    Specifying Objects to Be Audited 671

Configuring Shared Resources 674

    Using the Network and Sharing Center to Configure File Sharing 674

    Sharing Files, Folders, and Printers 676

    Configuring Shared Folder Permissions 678

        Use of the Public Folder for Sharing Files 682

        Mapping a Drive 682

        Command-Line Administration of Shared Folders 683

        Media Streaming 684

    Configuring File Libraries 685

    HomeGroup 687

        Creating a Homegroup 687

        Joining a Homegroup 689

    OneDrive 692

    Troubleshooting Data Access and Usage 693

        Effective Permissions 693

        Practical Guidelines on Sharing and Securing Folders 694

    Configuring Shared Printers 695

    Configuring Location Aware Printing 698

Exam Preparation Tasks 700

Chapter 15 Configuring Remote Access 703

“Do I Know This Already?” Quiz 703

Foundation Topics 707

Configuring Remote Authentication 707

    Remote Authentication Planning 708

        Remote Access Authentication Protocols 709

    NTLM and Kerberos Authentication 711

    Remote Authentication Group Policies 712

Configuring Remote Desktop Settings 713

    Establishing a Remote Desktop Connection with Another Computer 714

    Configuring the Server Side of Remote Desktop 717

    Selecting a Nondefault Port 718

Configuring VPN Authentication and Settings 719

    Understanding Remote Access 720

    Establishing VPN Connections and Authentication 721

    VPN Connection Security 725

    Enabling VPN Reconnect 726

    App-Triggered VPN, Traffic Filters, and Lockdown VPN 727

        App-Triggered VPN 728

        Traffic Filters 730

        LockDown VPN 731

    Configuring DirectAccess 732

        Remote Desktop Services (RDS) 732

        DirectAccess 732

Configuring Remote Management 735

    Choosing the Right Tools 735

    Windows Remote Management (WinRM) 737

    Using Windows Remote Shell 739

    Using Windows PowerShell and MMCs for Remote Management 739

        PowerShell and PowerShell ISE 740

        PowerShell Remoting 743

        Using MMC Snap-ins for Remote Management 745

    Remote Assistance 747

    Configuring and Using Easy Connect 753

Exam Preparation Tasks 753

Chapter 16 Configuring and Maintaining Network Security 757

“Do I Know This Already?” Quiz 757

Foundation Topics 761

Configuring Windows Firewall 761

    Basic Windows Firewall Configuration 762

    Configuring Windows Firewall with Advanced Security 768

        Configuring Multiple Firewall Profiles 770

        Configuring New Firewall Rules 772

Configuring IPsec Security Rules 776

    Configuring New Connection Security Rules (IPsec) 777

    Modifying Rule Properties 778

    Configuring Notifications 780

    Group Policy and Windows Firewall 781

    Configuring Authenticated Exceptions 783

Configuring Network Discovery 784

    Managing Wireless Security 787

Exam Preparation Tasks 789

Chapter 17 Managing Mobile Apps 793

“Do I Know This Already?” Quiz 793

Foundation Topics 796

Remote Desktop Services and RemoteApp 796

    Configuring RemoteApp 796

    Configuring Group Policy Objects (GPOs) for Signed Packages 801

    Configuring Remote Desktop Web Access for Azure RemoteApp Distribution 805

    Subscribing to Azure RemoteApp and Desktop Connection Feeds 807

Microsoft Azure RemoteApp 810

    Configuring RemoteApp and Desktop Connection Settings 811

        Azure RemoteApp Collections 811

        Publishing RemoteApp Applications 812

    Support for iOS and Android 813

Exam Preparation Tasks 816

Chapter 18 Managing Desktop Applications 819

“Do I Know This Already?” Quiz 820

Foundation Topics 824

Implementing Apps 824

    Startup Options and Windows Features 824

    Windows Store for Business 826

        Signup and User Configuration 827

        Working with Store for Business Apps 831

        Client Configuration 833

    Windows Assessment and Deployment Kit (ADK) 836

Desktop Application Compatibility 837

    Application Compatibility Toolkit (ACT) and Compatibility Database 838

        Using the Application Compatibility Toolkit (ACT) 838

    Using Windows Installer 842

        Understanding MSI Features and Support 846

    Implementing Shims 847

    Configuring File Associations and Default Program Settings 849

        Modifying Default Program Settings 849

        Associating File Extensions with Specific Programs 851

    Configuring Application Compatibility Mode 853

    Desktop Application Coexistence 856

    Managing App-V Applications 857

        Overview of App-V 857

        The App-V Management Console 858

        App-V Command-Line Utilities 860

User Experience Virtualization 861

    Getting Started with UE-V 862

    Custom Settings Location Templates 864

Using Microsoft Intune for Desktop Apps 866

Exam Preparation Tasks 870

Chapter 19 Monitoring and Managing Windows 873

“Do I Know This Already?” Quiz 873

Foundation Topics 877

Monitoring Windows 10 877

    Event Viewer 877

        Viewing Logs in Event Viewer 878

        Customizing Event Viewer 880

        Creating Tasks from Events 881

        Using Event Log Subscriptions 882

    Monitoring Computer Performance 886

        Task Manager 886

        Resource Monitor 890

        Performance Monitor 893

        Data Collector Sets 897

        Optimizing and Troubleshooting Memory Performance 902

        Optimizing and Troubleshooting Processor Utilization 904

        Optimizing and Troubleshooting Disk Performance 905

    Monitoring System Resources 907

    Monitoring and Managing Printers 908

    Reliability Monitor 911

Configuring Advanced Management Tools 914

    Microsoft Management Console (MMC) 914

        MMC Options for Delegation 914

    Windows Services 916

    System Configuration Utility 918

        General Tab 918

        Boot Tab 919

        Services Tab 919

        Startup Tab 920

        Tools Tab 920

    Configuring Indexing Options 921

    Task Scheduler 924

        Scheduling a Task with Task Scheduler 926

    Windows PowerShell 928

Exam Preparation Tasks 931

Chapter 20 Configuring System Recovery Options 935

“Do I Know This Already?” Quiz 935

Foundation Topics 939

Configuring a USB Recovery Drive 939

    Performing Recovery Operations Using Windows Recovery 942

System Restore and Restore Points 945

    Configuring System Restore 945

    Performing a Refresh or Recycle 948

        Refreshing Your Computer 949

        Resetting Your Computer to Original Installation Condition 952

        Advanced Startup Options 954

        Performing a System Image Recovery 957

    Configuring Restore Points 960

Resolving Hardware and Device Issues 962

    Using Device Manager to Resolve Driver Conflicts 962

        Use of Security and Maintenance to View Device-Related Problems 965

        Use of System Information to View Device-Related Problems 966

Rolling Back Drivers 967

Exam Preparation Tasks 969

Chapter 21 Configuring File Recovery 971

“Do I Know This Already?” Quiz 971

Foundation Topics 975

Restoring Previous Versions of Files and Folders 975

    How to Restore Damaged or Deleted Files 975

    Using Windows Backup to Protect Your Data 976

        Configuring Windows Backup for the First Time 976

        Managing and Troubleshooting Your Backups 981

        Scheduling Your Backups 984

    Recovering Files with Backup and Restore (Windows 7) 985

    Using Wbadmin to Recover Data 988

Configuring File History 989

    Setting Up File History 990

    Adding Additional Folders to File History 996

    Restoring Files Using File History 997

    Creating a System Image 999

Recovering Files from OneDrive 1001

    OneDrive and the Recycle Bin 1001

    OneDrive Version History 1002

Exam Preparation Tasks 1004

Chapter 22 Final Preparation 1007

Tools for Final Preparation 1007

    Pearson Test Prep Practice Test Software and Questions on the Website 1007

        Accessing the Pearson Test Prep Software Online 1008

        Accessing the Pearson Test Prep Software Offline 1008

    Customizing Your Exams 1009

    Updating Your Exams 1010

        Premium Edition 1011

    Memory Tables 1011

    Chapter-Ending Review Tools 1011

Suggested Plan for Final Review/Study 1012

Summary 1012

Appendix A Answers to the “Do I Know This Already?” Quizzes 1015

Glossary of Key Terms 1057

Elements Available On the Book’s Website

Appendix B Memory Tables

APPENDIX C Memory Tables Answer Key

APPENDIX D Study Planner

Glossary of Key Terms

9780789758804    TOC    6/26/2017


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Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020