Home > Store

A+ Certification Training Guide, (Exam 220-301, Exam 220-302), 5th Edition

Register your product to gain access to bonus material or receive a coupon.

A+ Certification Training Guide, (Exam 220-301, Exam 220-302), 5th Edition


  • Sorry, this book is no longer in print.
Not for Sale



  • NEW - More than 1100 pages of expert review content and study help, fully updated to reflect the 2003 CompTIA A+ exams.
    • Helps students prepare for the very latest version of CompTIAs A+ exam.

  • NEW - Now covers Microsoft Windows XP and Windows Me.
    • Covers versions of Windows that have just been added to the A+ exam, and that technicians increasingly encounter in their day-to-day work.

  • Comprehensive coverage—Covers every A+ topic on both A+ exams: installation, configuration, upgrades, diagnosis, troubleshooting, preventive maintenance, hardware components, printers, networking, operating systems, startup, Internet connectivity, and much more.
    • Offers students a single source for all the information they need both to prepare for both A+ certification exams—and to succeed as a computer technician in the real-world.

  • NEW - CD-ROM—Contains PrepLogic Practice Tests, Preview Edition plus one complete PrepLogic Practice Test for CompTIAs newest A+ exam.
    • Gives students realistic practice with an exam designed to closely match the content and approach of CompTIAs own certification exam.

  • Extensive Web resources—Complemented by Que's increasingly comprehensive Web certification training resources.
    • Gives students ongoing access to a wide range of valuable resources for preparing for the A+ exam and staying up-to-date with the A+ community after certification.

  • An extraordinary portfolio of features to facilitate effective preparation—Includes guided practice exercises, Apply Your Knowledge review questions, a complete practice exam, chapter and terminology summaries, Fast Facts final review sections, and more.
    • Gives students a complete toolset for ensuring that they understand the material in depth.

  • Edited by Ed Tittel—Edited by the worlds leading authority on certification preparation.
    • Gives students the benefit of Ed Tittels world-class expertise in preparing certification candidates rapidly and effectively.


  • Copyright 2004
  • Edition: 5th
  • Book
  • ISBN-10: 0-7897-3044-8
  • ISBN-13: 978-0-7897-3044-2

The ultimate self-study guide for readers taking the IT industry's most popular certification - more than 20,000 testers a month!

  • Updated edition of best-selling book (100,000 copies sold!) written by Charles J. Brooks of CompTIA's A+ Advisory Council.
  • Features Marcraft's Dynamic Test Tracking system - chapters, labs, and review questions updated online so the book is never out of date!
  • Exclusive voucher for 30% off on each exam, a $75 savings!
  • Chapters map exactly to the exam objectives, and includes the popular Fast Facts, which highlight the essential information for readers' last-second review.

Sample Content

Online Sample Chapters

A+ Training Guide: Adding and Removing FRU Modules in Portables

Adding and Removing FRU Modules in Portables

Table of Contents


How This Book Helps You. A+ Core Hardware Service Technician Examination Blueprint. A+ Operating System Technologies Examination Blueprint. Hardware and Software You Will Need. Advice on Taking the Exam.

Study and Exam Prep Tips 99

Learning As a Process. Study Tips. Exam Prep Tips.


1. Basic Terms and Concepts.

Introduction. PC Standards. The PC System. Inside the System Unit. Storage Devices. Peripherals and Ports. System Software.

2. Adding and Removing FRU Modules in Desktop Systems.

Introduction. Replacing System Boards. Replacing System Board Devices. Power Supplies. Installing Video/Monitor Systems. Input Devices. Installing Storage Devices. Installing Adapter Card-Based Peripherals. Modems. Universal Serial Bus. IEEE-1394 FireWire Bus. Installing Wireless LAN Components.

3. Adding and Removing FRU Modules in Portables.

Introduction. Portable System Components. External Portable I/O. Portable Peripherals. PC Cards. Networking Portables. Expanding Portable Peripheral Capabilities.

4. System Resources.

Introduction. Extended I/O.

5. Peripherals and Ports.

Introduction. Standard I/O Ports. Parallel Ports. Serial Ports. USB Architecture.

6. Installing Disk Devices.

Introduction. Integrated Drive Electronics Interface. Small Computer System Interface. RAID Systems.

7. Installing and Configuring Peripheral Devices.

Introduction. Video/Monitor Systems. Installing External Dial-up Modems. Peripheral Storage Devices. Installing Uninterruptible Power Supplies.

8. System Upgrading and Optimizing.

Introduction. System Board Upgrading. HDD Upgrading. Upgrading Adapters. Upgrading Peripheral Devices. Power-Supply Upgrade Considerations. Portable System Upgrading.

9. Symptoms and Troubleshooting.

Introduction. Isolating Power-Supply Problems. Troubleshooting the System Board. Troubleshooting Keyboard Problems. Troubleshooting Mouse Problems. Troubleshooting Video. Troubleshooting Monitors. Troubleshooting Floppy-Disk Drives. Troubleshooting Hard-Disk Drives. Troubleshooting CD-ROM and DVD Drives. Troubleshooting Tape Drives. Troubleshooting Other Removable Storage Systems. Troubleshooting Port Problems. Troubleshooting Modems. Troubleshooting Sound Cards. Troubleshooting Network Cards. Troubleshooting Portable Systems.

10. Basic Troubleshooting Techniques.

Introduction. Diagnostic and Repair Tools. Information Gathering. Initial Troubleshooting Steps.

11. Preventive Maintenance.

Introduction. Cleaning. Preventive Maintenance Procedures. Power-Line Protection.

12. System Protection.

Introduction. Electrostatic Discharge. Protection During Storage. Disposal Procedures. Avoiding High-Voltage Hazards. Avoiding Laser and Burn Hazards.

13. Microprocessors.

Introduction. The Pentium Processor. Advanced Pentium Architectures. Socket Specifications. Microprocessor Clock Speeds. Power-Supply Levels. Heat Sinks and Fans. Configuring Microprocessors.

14. Random Access Memory.

Introduction. Memory Systems. Memory Overhead. Cache Memory. SIMMs, DIMMs, and Banks. RAM Speeds.

15. Motherboards.

Introduction. System Board Form Factors. Pentium Chipsets. Expansion Bus Architectures. I/O Connections. Universal Serial Bus. Onboard Disk-Drive Connections.


Introduction. CMOS Setup Utilities.

17. Basic Printer Concepts.

Introduction. Printer Types. Fonts. Printer Mechanics. Dot-Matrix Printers. Ink-Jet Printers. Laser Printers. Printer Installation.

18. Servicing Printers.

Introduction. General Printer Troubleshooting. Troubleshooting Dot-Matrix Printers. Troubleshooting Ink-Jet Printers. Troubleshooting Laser Printers. Preventive Maintenance and Safety Issues.

19. Basic Networking Concepts.

Introduction. Local Area Networks. Network Transmission Media. Installing and Configuring LANs.

20. Network Media.

Introduction. Coaxial Cable Specifications. Twisted-Pair Cabling. IDC Connections. UDC Connections. Fiber-Optic Cables. Plenum Cable. Ethernet Specifications. Network Repair.

21. Internet Connectivity.

Introduction. The Internet. Internet Service Providers. Internet Access Methods.


22. Microsoft Windows Operating Systems.

Introduction. Windows 9x Products. Windows NT. Major Operating System Components. Major Operating System Interfaces. Navigating Windows NT/2000/XP.

23. Major Operating System Files.

Introduction. Microsoft Disk Operating Systems. Basic Memory Management. CONFIG.SYS. AUTOEXEC.BAT. Windows Initialization Files. Windows 9x Startup. Windows NT Startups.

24. Using Command-Line Functions.

Introduction. Disk Operating System Organization. Accessing the Command Prompt. Working from the Command Line. Command-Line Shortcuts. Command-Line Utilities.

25. Managing Disks, Directories, and Files.

Introduction. FAT-Based Disk Structures. Files and Filenames. Windows 9x/Me Files. Windows NT/2000/XP Files.

26. Operating System Utilities.

Introduction. Operating System Utilities. Disk-Management Tools. System-Management Tools. File-Management Tools.

27. Installing and Upgrading Operating Systems.

Introduction. Disk Preparation. Installing Windows 95. Installing Windows 98. Installing Windows Me. Installing Windows NT/2000/XP. Troubleshooting Setup Problems. Upgrading the Operating System. Dual-Booting.

28. Starting the System.

Introduction. The Boot Process. Plug and Play. FAT System Bootup. Windows 9x/Me Startup. Windows NT/2000/XP Startup. Dual-Booting. Windows XP System Restore. Self-Booting Disks. Windows XP Automated System Recovery.

29. Working with Devices, Applications, and Printers.

Introduction. Loading and Adding Device Drivers. Working with Applications. Printing in Windows. Optimizing Windows Performance.

30. Troubleshooting OS Startup Problems.

Introduction. Gathering User Information. Troubleshooting Startup Problems. Conducting ASR Backups. Network Startup Problems. Other Information and Troubleshooting Resources.

31. Common OS Operational Problems.

Introduction. Common OS Operational Problems. Windows-Related Printing Problems. Viruses.

32. Networking with Windows.

Introduction. Network Hardware. Resource Sharing. Windows Network Protocols. Networking with Windows 9X. Networking with Windows 2000/XP. Networking with Novell NetWare. Installing Other Network Protocols. Network Troubleshooting Tools.

33. Internet Concepts.

Introduction. The Internet. Internet Resources. Internet Application Protocols. Configuring Internet Options. Wide Area Networking with Windows 9x/Me. Wide Area Networking with Windows NT/2000/XP.


Fast Facts: Core Hardware Service Technician Exam.

1.0 Installation, Configuration, and Upgrading. 2.0 Diagnosing and Troubleshooting. 3.0 Preventive Maintenance, Safety, and Environmental Issues. 4.0 Motherboard/Processors/Memory. Printers. Basic Networking.

Fast Facts: Operating Systems Technologies Exam.

1.0 Operating System Fundamentals. 2.0 Installation, Configuration, and Upgrading. 3.0 Diagnosing and Troubleshooting. 4.0 Networks.

Practice Exam: Core Hardware Service Technician.

Exam Questions. Answers to Exam Questions.

Practice Exam: Operating System Technologies.

Exam Questions. Answers to Exam Questions.


Appendix A: Glossary.
Appendix B: Overview of the Certification Process.

About the A+ Certification Program.

Appendix C: What's on the CD-ROM.

PrepLogic Practice Exams, Preview Edition. The Lab Guide. Reference Shelf. Two Hours of Video from Scott Mueller.

Appendix D: Using PrepLogic Practice Exams, Preview Edition Software.

Exam Simulation. Question Quality. Interface Design. Effective Learning Environment. Software Requirements. Installing PrepLogic Practice Exams, Preview Edition. Using PrepLogic Practice Exams, Preview Edition. Get More Exams. Customer Service.




The errata for the book is available here in Adobe Portable Document Format (PDF) format. You will need Adobe's Acrobat Reader to view these files. If you do not have the Acrobat Reader installed, you may go to Adobe Systems' web site to download this free reader.

Click on the links below to display the PDF file in a new window. Right-click on the link and select Save As if you want to download it to your hard drive.

Errata for the book - 4.4 MB -- 0789730448errata.pdf

Submit Errata

More Information

Pearson IT Certification Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Pearson IT Certification and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020