IT Networking for Support Technicians: From LAN to IPv6 (Video Course)

Description

3+ Hours of Video Instruction

Master essential IT networking skills from LAN fundamentals to IPv6 configuration and troubleshooting, designed specifically for technical support professionals.

IT Networking for Support Technicians: From LAN to IPv6 is a comprehensive and beginner-friendly course designed to equip aspiring IT professionals and help desk technicians with essential networking knowledge and practical skills needed in todays technology-driven workplaces. This course takes you step-by-step through the fundamental concepts of network connectivity, including understanding local area networks (LAN), wide area networks (WAN), and wireless networks (WLAN).

You will gain a solid foundation in managing user connectivity by learning how to control access to network resources, implement group policies, and manage passwords securely. The course also covers important directory services such as Active Directory and cloud-based management systems, giving you the tools to support enterprise-level network environments effectively.

As networking technology evolves, IPv6 adoption is becoming increasingly important. This course introduces you to IPv6 fundamentals, including addressing types, configuration, and how it differs from IPv4. You will also master key network protocols such as DHCP, DNS, and firewall basics to help you manage and secure network communications.

This course guides you step-by-step through mastering essential network troubleshooting commands like ping, traceroute, ipconfig, and nslookup. You will develop the ability to systematically verify network connectivity, identify and diagnose common network problems, and interpret command-line outputs with confidence, empowering you to resolve issues quickly and effectively in real-world support environments.

By the end of this course, you will have a comprehensive understanding of network operations and be able to support and troubleshoot both wired and wireless networks in real-world IT support scenarios. This course prepares you for entry-level networking roles and builds a strong foundation for pursuing advanced networking certifications.

Learn How to:

• Identify key components of user connectivity including policies, permissions, and shared network resources.
• Describe how directory services such as Active Directory and cloud management systems control network access.
• Explain the role of Multi-Factor Authentication in securing user access.
• Demonstrate how to map shared drives and access cloud storage solutions.
• Apply group policy updates and manage password policies for users.
• Verify security and distribution group memberships to ensure correct access control.
• Understand core networking concepts including LAN, WAN, WLAN, SSIDs, and network addressing.
• Differentiate between IPv4 and IPv6 address types, ranges, and usage scenarios.
• Use tools like DHCP and DNS to manage dynamic and static IP addressing.
• Execute network commands including ping, ipconfig, nslookup, traceroute, and netstat to diagnose connectivity issues.
• Configure and test IPv6 connectivity using commands such as ping6, traceroute6, and iproute2.

Who Should Take This Course

This course is ideal for help desk technicians, IT support specialists, and beginners pursuing a career in network or desktop support. It is also highly valuable for anyone preparing for entry-level networking certifications or looking to understand how to troubleshoot and support networks in small to medium-sized business environments.

About Pearson Video Training

Pearson publishes expert-led video tutorials covering a wide selection of technology topics designed to teach you the skills you need to succeed. These professional and personal technology videos feature world-leading author instructors published by your trusted technology brands: Addison-Wesley, Cisco Press, Pearson IT Certification, Sams, and Que. Topics include IT Certification, Network Security, Cisco Technology, Programming, Web Development, Mobile Development, and more. Learn more about Pearson Video training at http://www.informit.com/video.

Sample Content

Table of Contents

Introduction

Module 1: Network Connectivity Fundamentals

Lesson 1: General Connectivity and Network-based Resources

Managing user connectivity, policies and resources

Understanding common directory services such as Active Directory (AD) & cloud management

Introduction to Entra-ID and Azure Active Directory

Introduction to AWS Identity (IAM)

What is Multi-Factor Authentication? Why do we need it?

Mapping shared drives and accessing cloud storage

Updating group policies

Password management

Verifying security and distribution group membership and permissions

Lesson 2: Network Operations and Fundamentals

Introduction to networking, addressing and security

Local Area Networks (LAN) and Wide Area Networks (WAN)

Wireless Local Area Networks (WLAN)

Wireless SSID concepts

IPv4 address basics

Understanding IPv4 address ranges

What is a subnet mask?

To The Default Gateway, and BEYOND!

Firewall use cases and placement

IP services and address management

Domain Name System (DNS)

Dynamic Host Configuration Protocol (DHCP)  

Lesson 3: Ipv6 Fundamentals and Verification of Connectivity

What is IPv6?

Introduction to IPV6 addressing

IPv6 addressing types

DHCPv6

Importance of commands to verify connectivity

ipconfig and ifconfig commands

ping command

traceroute and tracert commands

nslookup command

netstat command

ping6 command

traceroute6 command

iproute2 (ip addr and ss) commands

Summary

Next steps

Updates

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