Cloud and Virtualization for IT Support Professionals (Video Course)

Description

1+ Hours of Video Instruction

Master cloud platforms, virtualization, and productivity tools to excel as an IT support professional in todays digital workspace.

Cloud and Virtualization for IT Support Professionals is a comprehensive, hands-on course designed to help IT support specialists master the essentials of cloud computing and virtualization technologies. This course covers major cloud platforms including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), providing you with practical knowledge to manage, troubleshoot, and support cloud environments effectively. You will also gain a deep understanding of virtual machines (VMs), hypervisors, and the best practices for escalating cloud incidents to specialized teams.

In addition, the course explores critical productivity and collaboration tools such as email, chat, file sharing, video conferencing, and digital whiteboarding applications. These are essential for supporting remote and hybrid work environments, boosting team communication, and improving overall workplace efficiency.

By the end of this course, you will be equipped with the technical skills and practical insights needed to confidently support cloud infrastructure, virtualization setups, and modern productivity applications, making you a valuable asset in IT support roles across various industries.

Learn How to:

• Identify the core features of major cloud platforms including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
• Explain virtualization concepts, virtual machines, and hypervisors used in enterprise environments.
• Demonstrate when and how to escalate cloud-related incidents to the appropriate technical teams.
• Use common productivity applications such as email, chat, and file sharing tools effectively in IT support contexts.
• Operate collaboration tools including video conferencing, text communication, and whiteboarding applications to support remote teamwork.
• Apply best practices for supporting cloud and virtualization infrastructure alongside digital productivity solutions.

Who Should Take This Course

This course is ideal for entry-level IT support technicians, help desk professionals, and system administrators who want to build foundational skills in cloud computing and virtualization. It is also perfect for anyone seeking to improve their ability to support productivity and collaboration tools in modern work environments or prepare for cloud-related IT certifications.

About Pearson Video Training

Pearson publishes expert-led video tutorials covering a wide selection of technology topics designed to teach you the skills you need to succeed. These professional and personal technology videos feature world-leading author instructors published by your trusted technology brands: Addison-Wesley, Cisco Press, Pearson IT Certification, Sams, and Que. Topics include IT Certification, Network Security, Cisco Technology, Programming, Web Development, Mobile Development, and more. Learn more about Pearson Video training at http://www.informit.com/video.

Sample Content

Table of Contents

Introduction

Module 1: Cloud, Virtualization, and Productivity Essentials

Lesson 1: Cloud and Virtualization Essentials

Amazon Web Services (AWS)

Microsoft Azure

Google Cloud Platform (GCP)

Virtual Machines (VM) and hypervisors

When to escalate cloud incidents to appropriate team

Lesson 2: Productivity Applications

Email, chat, and file sharing applications

Collaboration tools (video, text, and whiteboarding applications)

Writing, spreadsheet, and slideshow applications

Summary

Next steps

Updates

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