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Steve Lambert

Joyce Cox has more than 20 years of experience developing training materials about technical subjects for non-technical audiences. She is the author or coauthor of dozens of books about Microsoft Office applications and Windows, including MICROSOFT OFFICE WORD 2007 STEP BY STEP, MICROSOFT OFFICE OUTLOOK 2007 STEP BY STEP, and MICROSOFT OFFICE POWERPOINT 2007 STEP BY STEP. Joyce is the vice president of Online Training Solutions, Inc.

Curtis D. Frye is a coauthor of MICROSOFT OFFICE EXCEL 2003 PROGRAMMING INSIDE OUT and the author of MICROSOFT OFFICE EXCEL 2003 STEP BY STEP, MICROSOFT EXCEL VERSION 2002 PLAIN & SIMPLE, FASTER SMARTER HOME NETWORKING, several books on Office Access, and numerous online training courses.

Joan Lambert has worked closely with Microsoft technologies since 1986 and in the training and certification industry since 1997. As President and CEO of Online Training Solutions, Inc. (OTSI), Joan guides the translation of technical information and requirements into useful, relevant, and measurable resources for people who are seeking certification of their computer skills or who simply want to get things done efficiently.


Joan is the author or coauthor of more than three dozen books about Windows and Office (for the Windows, Mac, and iPad platforms) and three generations of Microsoft Office Specialist certification study guides. Joan is a Microsoft Certified Professional, Microsoft Office Specialist Master (for Office 2013, Office 2010, and Office 2007), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), Microsoft Dynamics Specialist, and Microsoft Certified Trainer.