Supporting Windows, macOS, and Mobile Devices in the Real World (Video Course)

Description

4+ Hours of Video Instruction

Master real-world troubleshooting for Windows, macOS, iOS, and Android with this hands-on IT support course covering system issues, backups, updates, and mobile device management.

This beginner-friendly course is the perfect starting point for anyone looking to build real-world skills in IT support across multiple platforms. Whether youre aiming to become a help desk technician or IT support specialist, this course will teach you how to effectively troubleshoot and manage Windows, macOS, and mobile devices in professional environments.

Youll begin by learning how to handle common Windows operating system and application issues, including adjusting display settings, managing BitLocker encryption, updating the OS and applications, and clearing browser cache. You'll also practice using Task Manager to end unresponsive programs, backing up important files, and working with features such as Safe Mode, power management, and accessibility tools.

Next, the course shifts to macOS support, where youll explore how to change display and brightness settings, configure privacy permissions for applications, and mount external drives. Youll also learn how to clear cache and browsing history, share files with AirDrop, and use Activity Monitor to terminate processes. In addition, the course walks you through Apples backup solutions such as iCloud and Time Machine, and shows you how to configure energy settings and enable macOS accessibility features.

In the final section, youll dive into mobile device operations and troubleshooting for both iOS and Android. You'll gain hands-on knowledge about restarting devices, resolving charging issues, troubleshooting Wi-Fi and cellular connectivity, and setting up email. Youll also learn how to install and remove applications, use collaboration tools such as Webex, and understand the basics of Mobile Device Management (MDM) in business environments.

By the end of this course, youll have practical, real-world knowledge to support and troubleshoot a wide range of devices such as desktops, laptops, tablets, and smartphones. You will be able to diagnose common users, managing system settings, solving common OS issues, and supporting todays hybrid and remote work environments. Whether you're just starting your IT journey or expanding your support skills, this course will help you take the next step toward a successful tech support career.

Learn How to:

• Identify common operating system issues across Windows, macOS, iOS, and Android platforms including boot failures, unresponsive applications, and connectivity problems.
• Describe the basic structure, functionality, and startup sequence of Windows and macOS systems to support troubleshooting and user assistance.
• Explain how to adjust system settings such as display configurations, brightness, power options, and accessibility tools on both desktop and mobile devices.
• Demonstrate how to manage updates for operating systems and applications, including installing, pausing, or rolling back updates when necessary.
• Apply best practices for clearing browser cache, managing application permissions, and maintaining user privacy across different platforms.
• Use system tools such as Windows Task Manager and macOS Activity Monitor to monitor performance and terminate unresponsive processes.
• Locate and back up user data on Windows and macOS systems using built-in utilities such as File History, iCloud, and Time Machine.
• Compare power management features and battery settings across Windows, macOS, iOS, and Android to optimize device performance and energy usage.
• Operate basic mobile device troubleshooting steps such as restarting devices, resolving charging issues, and fixing Wi-Fi or data connection problems.
• Install and manage mobile applications using App Store and Google Play, and configure collaboration tools like Webex for professional use.
• Evaluate the role of Mobile Device Management (MDM) in securing and supporting enterprise mobile devices.
• Support end users by enabling and configuring accessibility features for individuals with diverse needs on both Windows and macOS platforms.
• Diagnose and resolve software and system configuration issues that commonly affect users in real-world support environments.
• Develop practical IT support skills necessary for entry-level roles such as help desk technician, desktop support specialist, or technical support analyst.

Who Should Take This Course

This course is perfect for beginners and aspiring IT professionals who want to start a career in technical support or help desk roles. It is ideal for those looking to gain hands-on experience in troubleshooting Windows, macOS, iOS, and Android devices. Whether you are preparing for entry-level IT certifications or need practical skills to support computers and mobile devices in real-world environments, this course provides the foundational training needed for success in IT support.

About Pearson Video Training

Pearson publishes expert-led video tutorials covering a wide selection of technology topics designed to teach you the skills you need to succeed. These professional and personal technology videos feature world-leading author instructors published by your trusted technology brands: Addison-Wesley, Cisco Press, Pearson IT Certification, Sams, and Que. Topics include IT Certification, Network Security, Cisco Technology, Programming, Web Development, Mobile Development, and more. Learn more about Pearson Video training at http://www.informit.com/video.

Sample Content

Table of Contents

Introduction

Module 1: Windows and Mac Operating System (MacOS), Mobile Device Operations, and Application Issues

Lesson 1: Common Windows Operating System (OS) and Application Issues

Display settings, multiple displays, brightness, and contrast

BitLocker codes and use cases

Windows updates and considerations

Application updates and considerations

How to clear your browser cache and website history

How to terminate applications using Task Manager

The importance of backing up files

How to locate files for backup

Understanding OS boot sequence and safe mode

Power management, settings and use cases

Windows user accessibility features

Enabling Windows user accessibility features

Lesson 2: Common Mac Operating System (macOS) and Application Issues

Changing Mac display settings

Changing Mac brightness and contrast settings

Application permissions (privacy, screen recording, etc.)

Mounting external drives and storage devices

How to clear your browser cache and website history

Sharing files using AirDrop

Using Activity Monitor to terminate processes

Personal data, how to use backup tools and best practices (iCloud and Time Machine)

Backup solutions in macOS

Power management, settings and use cases

macOS user accessibility features

Enabling macOS user accessibility features

Lesson 3: Mobile Device Operations and Troubleshooting

How to restart a phone or tablet (iOS and Android)

Device not charging issues

Cellular and wireless network connectivity

Mobile email set up and troubleshooting

Removing applications on mobile devices

Installing applications using Marketplace and App store

Collaboration software (Webex, etc.)

Mobile Device Management (MDM) use cases and considerations

Device OS (iOS and Android)

Summary

Next steps

Updates

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