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MCITP 70-622 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

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MCITP 70-622 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

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  • Copyright 2008
  • Edition: 1st
  • Premium Website
  • ISBN-10: 0-7897-3719-1
  • ISBN-13: 978-0-7897-3719-9

MCITP 70-622 Exam Cram

Paul A. Mancuso

David R. Miller

Supporting and Troubleshooting Applications on a Windows Vista® Client for Enterprise Support Technicians

Covers the critical information you’ll need to know to score higher on your 70-622 exam!

  • Install and upgrade Windows Vista in the Enterprise
  • Configure and troubleshoot Windows security features including User Account Control, Windows Defender, dynamic security for Internet Explorer 7, and Windows Firewall
  • Configure and troubleshoot Group Policy Object settings
  • Configure and troubleshoot Windows Server Update Services
  • Configure and troubleshoot network connectivity
  • Troubleshoot performance and reliability issues
  • Install and maintain desktop applications

WRITTEN BY LEADING EXPERTS:

Paul A. Mancuso holds many certifications, including SME, MCT, MCITPro, MCSE Windows NT 4.0, 2000 and 2003. In addition to being an author of training curricula for the National IT Training and Certification Institute (NITTCI), he has recently worked as a Microsoft Subject Matter Expert on Microsoft Windows Vista and Microsoft Exchange Server 2007.

David R. Miller holds many certifications, including SME, MCT, MCITPro, MCSE Windows NT 4.0, 2000 and 2003. Performing as a Subject Matter Expert (SME), David has written numerous certification curricula, books, and information systems certification exams for companies such as Microsoft and Logical Security. Specializing in security topics, he has written and performed in several technical and security-related training videos. He currently writes, lectures, and consults on these topics.

CD Features MeasureUp Practice Questions!

  • Detailed explanations of correct and incorrect answers
  • Multiple test modes
  • Random questions and order of answers

Coverage of each 70-622 exam objective

informit.com/examcram

ISBN-13: 978-0-7897-3719-9

ISBN-10: 0-7897-3719-1 

Sample Content

Online Sample Chapter

MCITP Exam Cram: Managing and Maintaining Systems That Run Windows Vista

Sample Pages

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Table of Contents

Introduction ...................................................................................1

Self-Assessment ............................................................................13

Chapter 1: Deploying Windows Vista ..................................................27

Analyze Business Environment and Select Deployment Method ..........28

    Introduction to Business Desktop Deployment 2007....................28

    Next-Generation Deployment Tool: Microsoft Deployment

    Solution Accelerator......................................................................29

    Deployment Scenarios ....................................................................30

    Infrastructure Requirements ...........................................................32

Prepare a System for a Clean Installation or Upgrade ...........................35

    Configure the Components of BDD 2007.....................................35

    Migration Considerations ...............................................................36

    Preparing the Source Computer for Image Acquisition................40

    Crafting the Answer File for Automated Image Deployment.......41

    Using Sysprep..................................................................................43

    Capturing an Image from the Source Computer with ImageX ....44

Deploy Windows Vista from a Custom Image........................................45

    Deploy the Custom .WIM file..........................................................48

    Image Management.........................................................................50

Perform Post-Installation Tasks...............................................................50

    Restoring User State Data ..............................................................50

    Ensuring Driver Availability ...........................................................52

    Managing User Data .......................................................................53

    Managing Computers with Multiple Operating Systems..............57

Troubleshooting Deployment Issues .......................................................61

    Troubleshooting User State Migration ..........................................62

    Troubleshooting Driver and Application Compatibility with

        Windows Vista Images..................................................................63

    Troubleshooting Dual and Multiboot Configurations ..................66

    Troubleshooting Answer Files ........................................................67

    Using the Window Recovery Environment to Repair a Failed

        System............................................................................................68

    Troubleshooting Corrupt Operating System Files ........................69

    Troubleshooting User Profiles........................................................70

Exam Prep Questions ...............................................................................72

Answers to Exam Prep Questions............................................................77

Need to Know More?...............................................................................80

Chapter 2: Managing Windows Vista Security...............................83

Configure and Troubleshoot Security for Windows Internet

        Explorer 7 ...............................................................................................84

    Pop-Up Blocker...............................................................................85

    Phishing Filter .................................................................................87

    Internet Explorer’s Protected Mode...............................................88

    Fix Settings for Me…......................................................................91

    Cookie-Handling.............................................................................92

    ActiveX Opt-In................................................................................93

    The Security Status Bar ..................................................................94

    Digital Certificates ..........................................................................96

    Clear the Browsing History, Cached Content, Cookies, Forms

        Data, and Saved Passwords...........................................................98

Troubleshoot Security Configuration Issues ...........................................99

    The Windows Security Center.......................................................99

    Securing the Operating System and Data in Storage with

        BitLocker.....................................................................................102

    Securing Data in Storage with Encrypting File System (EFS) ...103

    Securing Computers with the Security Configuration and

        Analysis Tool (SCAT)..................................................................104

Windows Firewall...................................................................................107

    Windows Firewall with Advanced Security..................................111

Windows Defender and Other Defenses Against Malware ..................113

    Windows Defender’s Logging Capabilities..................................115

    Microsoft’s SpyNet Program ........................................................115

    MSConfig.exe................................................................................117

    The hosts File ..............................................................................118

    Getting Rid of Malware ................................................................119

    RootkitRevealer .............................................................................119

Windows Update ....................................................................................120

    Manual Updates ............................................................................120

    Automatic Updates........................................................................123

    Windows Server Update Services Server (WSUS)......................125

    Troubleshooting Updates..............................................................127

Configure and Troubleshoot Access to Resources ................................129

    Permissions ....................................................................................130

    Printer Sharing ..............................................................................134

    IPSec for Securing Network Traffic on the Local LAN .............137

    Securing Network Traffic for Remote Desktop Protocol

        (RDP) Access...............................................................................139

Troubleshoot Authentication Issues.......................................................141

    SmartCards ....................................................................................142

User Account Control (UAC)................................................................143

Exam Prep Questions .............................................................................147

Answers to Exam Prep Questions..........................................................150

Need to Know More?.............................................................................151

Chapter 3: Managing and Maintaining Systems That Run Windows Vista ..........155

Group Policy Object Overview..............................................................157

    The Standalone Computer ...........................................................157

    Building a Local Computer Policy (LCP)....................................158

    The Domain Member Computer.................................................158

    Applying GPOs to a Computer and User in an AD

        Environment ...............................................................................162

Group Policy Settings ............................................................................171

    Desktop Settings............................................................................171

    Software Deployment by GPO.....................................................172

    Software Restrictions.....................................................................174

    Managing Device Installation .......................................................176

    The Audit Policy ...........................................................................178

    Point and Print Restrictions .........................................................181

    Digital Certificates and Authenticode ..........................................182

Troubleshooting Policy Settings ............................................................183

    Group Policy Results and Group Policy Modeling .....................183

    Resultant Set of Policies (RSoP)...................................................184

    GPResult.exe Command-Line Tool............................................185

Scheduling Tasks.....................................................................................186

    Command-Line Task Scheduler Tools .........................................189

Event Viewer and Event Forwarding.....................................................189

    Event Forwarding..........................................................................191

Reliability and Performance Monitor....................................................194

    Data Collector Sets (DCSs) ..........................................................195

    The Performance Monitor ...........................................................198

    The Reliability Monitor................................................................199

Exam Prep Questions .............................................................................200

Answers to Exam Prep Questions..........................................................204

Need to Know More?.............................................................................206

Chapter 4: Configure and Troubleshoot Networking..................209

Configure and Troubleshoot Network Protocols .................................211

    Configuring Internet Protocol Version 4.....................................212

    WINS ............................................................................................218

    Network Address Translation (NAT) ...........................................220

    Configuring TCP/IP Version 6....................................................220

Configure and Troubleshoot Network Services at the Client Level....228

    Network and Sharing Center........................................................229

    Network Profiles ...........................................................................230

    Network Setup Wizard .................................................................233

    Network Map ................................................................................233

    Network Discovery .......................................................................234

    Configuring Sharing and Discovery.............................................235

Troubleshoot Resource Access and Connectivity Issues.......................236

    Troubleshooting TCP/IP Configuration .....................................237

    DNS Name-Resolution Troubleshooting ....................................243

    Troubleshooting NetBIOS Name Resolution .............................244

    Troubleshooting Connections with Netstat.exe .......................246

    Troubleshooting with the Older Utilities.....................................248

    Troubleshooting Routing..............................................................249

Configure and Troubleshoot Wireless Networking..............................250

    802.11 Wireless Standards ............................................................250

    Wireless Basics ..............................................................................251

    Managing Wireless Connectivity in the Enterprise.....................252

    Wireless Security...........................................................................258

    Troubleshooting Wireless Connections .......................................262

Configure and Troubleshoot Remote Access ........................................265

    Remote Client Access Connections..............................................266

    Troubleshooting Windows Vista Remote Access Connections....270

    Managing Remote Client Access Connections ............................270

Configure Network Security..................................................................273

    File and Printer Share Security ....................................................273

    Secure Files and Printer Shares with Access Control

        Lists (ACLs) ................................................................................274

    Windows Firewall..........................................................................279

Exam Prep Questions .............................................................................284

Answers to Exam Prep Questions..........................................................288

Need to Know More?.............................................................................291

Chapter 5: Supporting Desktop Applications ......................293

Support Deployed Applications .............................................................294

    Supporting Printing ......................................................................294

    Supporting Legacy Applications with Virtual Machines .............296

    Securing Application Data ............................................................297

    Deploying Applications.................................................................297

Troubleshoot Software Restrictions.......................................................300

    Reviewing Software Restriction Policies ......................................300

    Employing Software Restriction Policies .....................................301

    Monitoring Software Restriction Policies ....................................302

Maintain Desktop Applications..............................................................305

    Microsoft Office Compatibility Pack ...........................................305

    New Program Compatibility Wizard ...........................................306

    Using Group Policy to Manage Application Compatibility........310

    Application Compatibility Toolkit (ACT) 5.0..............................312

Repair a Corrupted Operating System ..................................................313

    Last Known Good Configuration (LKGC) .................................313

    Safe Mode......................................................................................314

    Boot Configuration Data ..............................................................316

    Boot from Installation Media........................................................317

    System Restore ..............................................................................319

    Complete PC Backup and Restore ...............................................322

    Complete PC Restore ...................................................................325

    System File Checker (SFC)...........................................................326

    One Last “Oops…” to Deal With–Convert x: /FS:NTFS ......327

Exam Prep Questions .............................................................................331

Answers to Exam Prep Questions..........................................................333

Need to Know More?.............................................................................335

Chapter 6: Practice Exam 1 ....................................................337

Exam Questions......................................................................................338

Chapter 7: Answer Key to Practice Exam 1 ...............................355

Answers at a Glance................................................................................355

Answers with Explanations.....................................................................356

Chapter 8: Practice Exam 2 ...........................................367

Exam Questions......................................................................................368

Chapter 9: Answer Key to Practice Exam 2 ............................385

Answers at a Glance................................................................................385

Answers with Explanations.....................................................................386

Appendix: What’s on the CD-ROM ........................................395

Multiple Test Modes...............................................................................395

    Study Mode ...................................................................................395

    Certification Mode ........................................................................395

    Custom Mode................................................................................396

Attention to Exam Objectives ................................................................396

Installing the CD ....................................................................................396

Creating a Shortcut to the MeasureUp Practice Tests .........................397

Technical Support...................................................................................398

Glossary ....................................................................................399

Index ........................................................................................413

Updates

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