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Lesson 11: Managing Cases, Downloadable Version

Lesson 11: Managing Cases, Downloadable Version

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  • Copyright 2015
  • Edition: 1st
  • Downloadable Video
  • ISBN-10: 0-13-383197-3
  • ISBN-13: 978-0-13-383197-9

Lesson 11: Managing Cases

This set of videos discusses the role of Cases and the various setup options for a customer or technical support team. Administrators will learn how to create and assign a console, create assignment and escalation rules, implement Solutions, create a case submission form via a web page or through email, setup entitlement management, install CTI integration and assign case teams.


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