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CompTIA A+ Exam Cram Core 1 (220-1001) and Core 2 (220-1002) Premium Edition and Practice Test

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  • Fully revised for the new objectives announced by CompTIA
  • Gain exclusive access to an innovative web-delivered test engine that provides testing practice and preparation feedback
  • Review A+ exam topics with the popular Cram Sheet and the other book features


  • Copyright 2020
  • Pages: 960
  • Edition: 1st
  • Premium Edition eBook
  • ISBN-10: 0-13-661319-5
  • ISBN-13: 978-0-13-661319-0

This Premium Edition is the perfect study guide to help you pass CompTIA®’s new A+® Core 1 (220-1001) and Core 2 (220-1002) exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 10, as well as new PC hardware, tablets, smartphones, macOS, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, two full practice exams in the print book and an additional two exams in the test engine, plus complete real-time practice and feedback through Pearson’s state-of-the-art test engine. You’ll also find 14 exclusive Real-World Scenario case studies, all linked to simulations or video on our bonus content site.
Covers the critical information you’ll need to know to score higher on your A+ Core 1 (220-1001) and Core 2 (220-1002) exams!
--Deploy and manage computers running Windows 10/8/7, macOS, Linux, iOS, and Android
--Master and practice the six-step A+ troubleshooting process
--Understand, install, configure, and troubleshoot motherboards, CPUs, and memory
--Test and troubleshoot power-related problems
--Use all forms of storage, including SSDs, optical devices, and RAID systems
--Work effectively with mobile devices, including laptops, tablets, and smartphones
--Configure Windows components and applications, use Windows administrative tools, and optimize Windows systems
--Repair damaged Windows environments and troubleshoot Windows issues
--Install and manage printers and other peripherals
--Understand and work with networks, network hardware, wireless protocols, and cloud technologies
--Install and configure SOHO wired/wireless networks, and troubleshoot connectivity
--Secure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect data


Make sure you’re 100% ready for the real exam!
--Detailed explanations of correct and incorrect answers
--Multiple test modes
--Random questions and order of answers
--Coverage of each current A+ exam objective 

Sample Content

Sample Pages

Download the sample pages (includes Chapter 3)

Table of Contents

Table of ContentsIntroduction

Core 1 (220-1001) Domain 1.0: Mobile Devices
Chapter 1 Laptops, Part 1
1.1 — Given a scenario, install and configure laptop hardware and components
    Hard Drives
    Smart Card Readers
    Optical Drives
    System Board and CPU
Chapter 2 Laptops, Part 2
1.2 — Given a scenario, install components within the display of a laptop
    Display Types
    Inverter and Backlight
    Digitizers and Touchscreens
    Webcam and Microphone
    Wi-Fi Antenna Connector and Placement
1.3 — Given a scenario, use appropriate laptop features
    Special Function Keys
    External Monitors
    Docking Stations and Port Replicators
    Rotating and Removable Screens
Securing Laptops with Cable Locks
Chapter 3 Smartphones, Tablets, and Other Mobile Devices, Part 1
1.4 — Compare and contrast characteristics of various types of other mobile devices
    Wearable Technology Devices
    GPS Devices
1.5 — Given a scenario, connect and configure accessories and ports of other mobile devices
    Connection Types
Chapter 4 Smartphones, Tablets, and Other Mobile Devices, Part 2
1.6 — Given a scenario, configure basic mobile device network connectivity and application support
    Enabling Wireless Functions
    USB Tethering
    E-mail Configuration
    Cellular Radio Technologies
1.7 — Given a scenario, use methods to perform mobile device synchronization
    Synchronization Methods
    Types of Data to Synchronize and Authentication
Core 1 (220-1001) Domain 2.0: Networking
Chapter 5 Ports, Protocols, and Network Devices
2.1 — Compare and contrast TCP and UDP ports, protocols, and their purpose
    TCP vs. UDP
    Ports and Protocols
2.2 — Compare and contrast common networking hardware devices
    Wireless Access Points
    Network Interface Cards
    Cloud-based Network Controllers
    Cable/DSL Modems
    Patch Panels
    Power over Ethernet
    Ethernet over Power
Chapter 6 SOHO Networks and Wireless Protocols
2.3 — Given a scenario, install and configure a basic wired/wireless SOHO network
    Router Setup and Wireless
    Access Point Settings
    NIC and End-user Device Configuration
    IoT Device Configuration
    Cable/DSL Modem Configuration
    Firewall Settings and Additional Configurations
    Configuring Wireless Encryption
2.4 — Compare and contrast wireless networking protocols
    802.11 Wireless
    Zigbee and Z-Wave
Chapter 7 Networked Hosts and Network Configuration
2.5 — Summarize the properties and purposes of services provided by networked hosts
    Server Roles
    Internet Appliances
    Embedded/Legacy Systems
2.6 — Explain common network configuration concepts
    Configuring IPv4
    Configuring IPv6
Chapter 8 Network Types and Networking Tools
2.7 — Compare and contrast Internet connection types, network types, and their features
    Network Types
    Internet Connection Types
2.8 — Given a scenario, use appropriate networking tools
    Network Cabling Tools
    Wi-Fi Analyzers
Core 1 (220-1001) Domain 3.0: Hardware
Chapter 9 Cables and Connectors
3.1 — Explain basic cable types, features, and their purposes
3.2 — Identify common connector types
    Network Cables
    Video Cables and Connectors
    Multipurpose Cables and Connectors
    Hard Drive Cables and Connectors
Chapter 10 RAM and Storage
3.3 — Given a scenario, install RAM types
    RAM Types
    Installing RAM
    RAM Technologies
3.4 — Given a scenario, select, install and configure storage devices
    Magnetic Hard Drives
    Solid-State Drives
    Optical Drives
Chapter 11 Motherboards and Add-on Cards
3.5 — Given a scenario, install and configure motherboards, CPUs, and add-on cards
Motherboard Form Factors and Connectors
Expansion Cards
More Ports and Connectors
BIOS/UEFI Settings
Chapter 12 CPUs
3.5 — Given a scenario, install and configure motherboards, CPUs, and add-on cards
    CPU Features
    CPU Compatibility
    Power Consumption
    Cooling Mechanisms
    Installing CPUs
Chapter 13 Peripherals and Power
3.6 — Explain the purposes and uses of various peripheral types
    Input Devices
    Output Devices
    Hybrid I/O Devices and Others
3.7 — Summarize power supply types and features
    Planning Which Power Supply to Use
    Installing the Power Supply
Chapter 14 Custom PCs and Common Devices
3.8 — Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs
    Graphic/CAD/CAM Design Workstation
    Audio/Video Editing Workstation
    Virtualization Workstation
    Gaming PC
    Network-Attached Storage Device
    Thin Client
    Standard Thick Client
3.9 — Given a scenario, install and configure common devices
    Desktop Devices and Settings
    Laptop Configurations and Settings
Chapter 15 Printers and Multifunction Devices
3.10 — Given a scenario, configure SOHO multifunction devices/printers and settings
    Printer Configuration Settings
    Local Versus Network Printers
3.11 — Given a scenario, install and maintain various print technologies
    Types of Printers
    Virtual Printing
    Printer Installation and Drivers
Core 1 (220-1001) Domain 4.0: Virtualization and Cloud Computing
Chapter 16 Cloud Computing and Client-side Virtualization
4.1 — Compare and contrast cloud computing concepts
    Common Cloud Models
    Cloud Computing Concerns
4.2 — Given a scenario, set up and configure client-side virtualization
    Purpose of Virtual Machines
    Examples of Virtual Machine Software
    Virtual Machine Requirements
Core 1 (220-1001) Domain 5.0: Hardware and Network Troubleshooting
Chapter 17 Computer Troubleshooting 101
5.1 — Given a scenario, use the best practice methodology to resolve problems
    Step 1: Identify the Problem
    Step 2: Establish a Theory of Probable Cause (Question the Obvious)
    Step 3: Test the Theory to Determine Cause
    Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
    Step 5: Verify Full System Functionality and, If Applicable, Implement Preventive Measures
    Step 6: Document Findings, Actions, and Outcomes
Chapter 18 Troubleshooting Motherboards, CPUs, RAM, and Power
5.2 — Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power
    Troubleshooting Motherboards
    Troubleshooting CPUs
    Troubleshooting RAM
    Troubleshooting Power Supply Issues
    Heating and Cooling
Chapter 19 Troubleshooting Hard Drives and RAID Arrays
5.3 — Given a scenario, troubleshoot hard drives and RAID arrays
    Troubleshooting Hard Drives
    Troubleshooting RAID Arrays
Chapter 20 Troubleshooting Video Issues and Mobile Devices
5.4 — Given a scenario, troubleshoot video, projector, and display issues
    Video Troubleshooting
5.5 — Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
    Mobile Device Display Troubleshooting
    Mobile Device Overheating
    More Mobile Device Troubleshooting
    Disassembling Processes for Proper Reassembly
Chapter 21 Troubleshooting Printers
5.6 — Given a scenario, troubleshoot printers
    Troubleshooting Printers
    Print Jobs and the Print Spooler
Chapter 22 Troubleshooting Wired and Wireless Network Problems
5.7 — Given a scenario, troubleshoot common wired and wireless network problems
    Troubleshooting Common Symptoms
A+ Core 1 (220-1001) Practice Exam
Core 2 (220-1002) Domain 1.0: Operating Systems
Chapter 23 Operating System Types and Windows Versions
1.1 — Compare and contrast common operating system types and their purposes
    Workstation Operating Systems
    32-Bit Versus 64-Bit
    Smartphone and Tablet Operating Systems
    Vendor-Specific Limitations
    Compatibility Concerns Between Operating Systems
1.2 — Compare and contrast features of Microsoft Windows versions
    Windows 7
    Windows 8 and 8.1
    Windows 10
    Windows User Interfaces and Components
Chapter 24 Operating System Installation
1.3 — Summarize general OS installation considerations and upgrade methods
    Boot Methods
    Types of Installations
    File System Types and Formatting
    More OS Installation Considerations
Chapter 25 Microsoft Command Line Tools
1.4 — Given a scenario, use appropriate Microsoft command line tools
    Command Prompt Basics
    Navigating and Working with Directories and Files in the Command Prompt
    Partitioning and File System-based Commands
    Chkdsk and SFC
    Networking Commands
    Advanced Commands
Chapter 26 Microsoft Operating System Features and Tools, Part 1
1.5 — Given a scenario, use Microsoft operating system features and tools
    Administrative Tools
    System Configuration/MSConfig
    Task Manager
Chapter 27 Microsoft Operating System Features and Tools, Part 2
1.5 — Given a scenario, use Microsoft operating system features and tools
    Disk Management
    System Utilities
Chapter 28 Windows Control Panel Utilities
1.6 — Given a scenario, use Microsoft Windows Control Panel utilities
    Internet Options
    User Accounts
    Folder Options
    Performance (Virtual Memory)
    Power Management
    Credential Manager
    Programs and Features
    Program Compatibility
    Devices and Printers
    Sync Center
Chapter 29 Windows Networking and Application Installation
1.8 — Given a scenario, configure Microsoft Windows networking on a client/desktop
    Workgroup, HomeGroup, and Domain
    Sharing Resources and Making Network Connections
    Establishing Networking Connections
    Proxy Settings
    Configuring an Alternate IP Address in Windows
    Network Card Properties
1.7 — Summarize application installation and configuration concepts
    Application Requirements
    Method of Installation and Deployment
    User Permissions
    Security Considerations
Chapter 30 Linux and macOS Tools
1.9 — Given a scenario, use features and tools of the macOS and Linux client/desktop operating systems
Core 2 (220-1002) Domain 2.0: Security
Chapter 31 Physical and Logical Security
2.1 — Summarize the importance of physical security measures
    Physical Locks
    Entry Systems
    Protecting Data Physically
2.2 — Explain logical security concepts
    Principle of Least Privilege
    Active Directory
    Additional Security Considerations in Windows
Chapter 32 Wireless Security, Malware, and Social Engineering
2.3 — Compare and contrast wireless security protocols and authentication methods
    Wireless and Encryption Protocols
2.4 — Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
    Malicious Software Types
    Preventing Malicious Software
2.5 — Compare and contrast social engineering, threats, and vulnerabilities
    Shoulder Surfing
    Dumpster Diving
    Additional Attacks and Security Vulnerabilities
Chapter 33 Windows Security Settings and Best Practices
2.6 — Compare and contrast the differences of basic Microsoft Windows OS security settings
    Users and Groups
    File Security
2.7 — Given a scenario, implement security best practices to secure a workstation
    Usernames and Passwords
    Password Policies
    Account Management
    Disabling AutoPlay/Autorun
Chapter 34 Mobile Device Security
2.8 — Given a scenario, implement methods for securing mobile devices
    Screen Locks
    Authenticator Applications
    Theft and Loss of Mobile Devices
    Compromised and Damaged Devices
    Policies and Procedures
Chapter 35 Data Destruction and SOHO Security
2.9 — Given a scenario, implement appropriate data destruction and disposal methods
    Formatting Drives
    Overwriting Drives
2.10 — Given a scenario, configure security on SOHO wireless and wired networks
    Changing Default Passwords
    Wireless-Specific Security Settings
    Enabling MAC Filtering
    Assigning Static IP Addresses
    Disabling Physical Ports and Physical Security
    Content Filtering/Parental Controls
    A Final Word on SOHO Routers
Core 2 (220-1002) Domain 3.0: Software Troubleshooting
Chapter 36 Troubleshooting Microsoft Windows
3.1 — Given a scenario, troubleshoot Microsoft Windows OS problems
    Windows Recovery
    Boot Errors
    Improper and Spontaneous Shutdowns
    Stop Errors
    Restoring Windows
    Common Windows Symptoms and Solutions
Chapter 37 Troubleshooting PC Security Issues and Malware Removal
3.3 — Given a scenario, use best practice procedures for malware removal
3.2 — Given a scenario, troubleshoot and resolve PC security issues
    The CompTIA A+ Seven-Step Malware Removal Procedure
    Malware Removal Scenario
    Symptoms of Viruses
    Symptoms of Spyware
    Preventing and Troubleshooting Spam
    Hijacked E-mail
    More Symptoms of PC Security Issues and Potential Solutions
Chapter 38 Troubleshooting Mobile Operating Systems
3.4 — Given a scenario, troubleshoot mobile OS and application issues
3.5 — Given a scenario, troubleshoot mobile OS and application security issues
    Wi-Fi Troubleshooting
    Bluetooth Troubleshooting
    Troubleshooting E-mail Connections
    Troubleshooting and Stopping Applications
    Initiating Resets
    Additional Mobile Device Troubleshooting
    Mobile Device Application and OS Troubleshooting
    External Monitor Issues
    Troubleshooting Mobile Device Security Issues
Core 2 (220-1002) Domain 4.0: Operational Procedures
Chapter 39 Documentation, Change Management, and Disaster Recovery
4.1 — Compare and contrast best practices associated with types of documentation
    Network Topology Diagrams
    Knowledge Bases/Articles
    Incident Documentation
    Compliance and Regulatory Policy
    Acceptable Use Policy
    Password Policy
    Inventory Management
4.2 — Given a scenario, implement basic change management best practices
4.3 — Given a scenario, implement basic disaster prevention and recovery methods
    Backup and Recovery
    Cloud Storage vs. Local Storage Backups
    Account Recovery Options
Chapter 40 Safety Procedures and Environmental Controls
4.4 — Explain common safety procedures
    ESD Prevention and Equipment Grounding
    Electrical Safety
    Electrical Fire Safety
    Physical Safety
4.5 — Explain environmental impacts and appropriate controls
    Temperature, Humidity, and Air
    MSDS and Disposal
    Power Devices
    Surge Protectors
    Uninterruptible Power Supplies
Chapter 41 Incident Response, Communication, and Professionalism
4.6 — Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts
    Incident Response
    Regulated Data
4.7 — Given a scenario, use proper communication techniques and professionalism
    Communication Techniques and Professionalism
Chapter 42 Basic Scripting and Remote Access Technologies
4.8 — Identify the basics of scripting
    Basic Data Types
    Basic Script Constructs
    Environment Variables
    Comment Syntax
    Script File Types
4.9 — Given a scenario, use remote access technologies
    Remote Desktop
    More Third-Party Tools
A+ Core 2 (220-1002) Practice Exam
Chapter 43 Getting Ready for the Exams, and Farewell
    Getting Ready for the Exams
    Tips for Taking the Real Exams
    General Practices for Taking Exams
    Smart Methods for Difficult Questions
    Wrapping Up the Exam
    Beyond the CompTIA A+ Certification
9780789760579   TOC   7/8/2019 



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