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A+ Certification Training Guide, (Exam 220-301, Exam 220-302), 5th Edition

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A+ Certification Training Guide, (Exam 220-301, Exam 220-302), 5th Edition

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  • NEW - More than 1100 pages of expert review content and study help, fully updated to reflect the 2003 CompTIA A+ exams.
    • Helps students prepare for the very latest version of CompTIAs A+ exam.

  • NEW - Now covers Microsoft Windows XP and Windows Me.
    • Covers versions of Windows that have just been added to the A+ exam, and that technicians increasingly encounter in their day-to-day work.

  • Comprehensive coverage—Covers every A+ topic on both A+ exams: installation, configuration, upgrades, diagnosis, troubleshooting, preventive maintenance, hardware components, printers, networking, operating systems, startup, Internet connectivity, and much more.
    • Offers students a single source for all the information they need both to prepare for both A+ certification exams—and to succeed as a computer technician in the real-world.

  • NEW - CD-ROM—Contains PrepLogic Practice Tests, Preview Edition plus one complete PrepLogic Practice Test for CompTIAs newest A+ exam.
    • Gives students realistic practice with an exam designed to closely match the content and approach of CompTIAs own certification exam.

  • Extensive Web resources—Complemented by Que's increasingly comprehensive Web certification training resources.
    • Gives students ongoing access to a wide range of valuable resources for preparing for the A+ exam and staying up-to-date with the A+ community after certification.

  • An extraordinary portfolio of features to facilitate effective preparation—Includes guided practice exercises, Apply Your Knowledge review questions, a complete practice exam, chapter and terminology summaries, Fast Facts final review sections, and more.
    • Gives students a complete toolset for ensuring that they understand the material in depth.

  • Edited by Ed Tittel—Edited by the worlds leading authority on certification preparation.
    • Gives students the benefit of Ed Tittels world-class expertise in preparing certification candidates rapidly and effectively.


  • Copyright 2004
  • Edition: 5th
  • Premium Website
  • ISBN-10: 0-7897-3044-8
  • ISBN-13: 978-0-7897-3044-2

The ultimate self-study guide for readers taking the IT industry's most popular certification - more than 20,000 testers a month!

  • Updated edition of best-selling book (100,000 copies sold!) written by Charles J. Brooks of CompTIA's A+ Advisory Council.
  • Features Marcraft's Dynamic Test Tracking system - chapters, labs, and review questions updated online so the book is never out of date!
  • Exclusive voucher for 30% off on each exam, a $75 savings!
  • Chapters map exactly to the exam objectives, and includes the popular Fast Facts, which highlight the essential information for readers' last-second review.

Sample Content

Online Sample Chapters

A+ Training Guide: Adding and Removing FRU Modules in Portables

Adding and Removing FRU Modules in Portables

Table of Contents


How This Book Helps You. A+ Core Hardware Service Technician Examination Blueprint. A+ Operating System Technologies Examination Blueprint. Hardware and Software You Will Need. Advice on Taking the Exam.

Study and Exam Prep Tips 99

Learning As a Process. Study Tips. Exam Prep Tips.


1. Basic Terms and Concepts.

Introduction. PC Standards. The PC System. Inside the System Unit. Storage Devices. Peripherals and Ports. System Software.

2. Adding and Removing FRU Modules in Desktop Systems.

Introduction. Replacing System Boards. Replacing System Board Devices. Power Supplies. Installing Video/Monitor Systems. Input Devices. Installing Storage Devices. Installing Adapter Card-Based Peripherals. Modems. Universal Serial Bus. IEEE-1394 FireWire Bus. Installing Wireless LAN Components.

3. Adding and Removing FRU Modules in Portables.

Introduction. Portable System Components. External Portable I/O. Portable Peripherals. PC Cards. Networking Portables. Expanding Portable Peripheral Capabilities.

4. System Resources.

Introduction. Extended I/O.

5. Peripherals and Ports.

Introduction. Standard I/O Ports. Parallel Ports. Serial Ports. USB Architecture.

6. Installing Disk Devices.

Introduction. Integrated Drive Electronics Interface. Small Computer System Interface. RAID Systems.

7. Installing and Configuring Peripheral Devices.

Introduction. Video/Monitor Systems. Installing External Dial-up Modems. Peripheral Storage Devices. Installing Uninterruptible Power Supplies.

8. System Upgrading and Optimizing.

Introduction. System Board Upgrading. HDD Upgrading. Upgrading Adapters. Upgrading Peripheral Devices. Power-Supply Upgrade Considerations. Portable System Upgrading.

9. Symptoms and Troubleshooting.

Introduction. Isolating Power-Supply Problems. Troubleshooting the System Board. Troubleshooting Keyboard Problems. Troubleshooting Mouse Problems. Troubleshooting Video. Troubleshooting Monitors. Troubleshooting Floppy-Disk Drives. Troubleshooting Hard-Disk Drives. Troubleshooting CD-ROM and DVD Drives. Troubleshooting Tape Drives. Troubleshooting Other Removable Storage Systems. Troubleshooting Port Problems. Troubleshooting Modems. Troubleshooting Sound Cards. Troubleshooting Network Cards. Troubleshooting Portable Systems.

10. Basic Troubleshooting Techniques.

Introduction. Diagnostic and Repair Tools. Information Gathering. Initial Troubleshooting Steps.

11. Preventive Maintenance.

Introduction. Cleaning. Preventive Maintenance Procedures. Power-Line Protection.

12. System Protection.

Introduction. Electrostatic Discharge. Protection During Storage. Disposal Procedures. Avoiding High-Voltage Hazards. Avoiding Laser and Burn Hazards.

13. Microprocessors.

Introduction. The Pentium Processor. Advanced Pentium Architectures. Socket Specifications. Microprocessor Clock Speeds. Power-Supply Levels. Heat Sinks and Fans. Configuring Microprocessors.

14. Random Access Memory.

Introduction. Memory Systems. Memory Overhead. Cache Memory. SIMMs, DIMMs, and Banks. RAM Speeds.

15. Motherboards.

Introduction. System Board Form Factors. Pentium Chipsets. Expansion Bus Architectures. I/O Connections. Universal Serial Bus. Onboard Disk-Drive Connections.


Introduction. CMOS Setup Utilities.

17. Basic Printer Concepts.

Introduction. Printer Types. Fonts. Printer Mechanics. Dot-Matrix Printers. Ink-Jet Printers. Laser Printers. Printer Installation.

18. Servicing Printers.

Introduction. General Printer Troubleshooting. Troubleshooting Dot-Matrix Printers. Troubleshooting Ink-Jet Printers. Troubleshooting Laser Printers. Preventive Maintenance and Safety Issues.

19. Basic Networking Concepts.

Introduction. Local Area Networks. Network Transmission Media. Installing and Configuring LANs.

20. Network Media.

Introduction. Coaxial Cable Specifications. Twisted-Pair Cabling. IDC Connections. UDC Connections. Fiber-Optic Cables. Plenum Cable. Ethernet Specifications. Network Repair.

21. Internet Connectivity.

Introduction. The Internet. Internet Service Providers. Internet Access Methods.


22. Microsoft Windows Operating Systems.

Introduction. Windows 9x Products. Windows NT. Major Operating System Components. Major Operating System Interfaces. Navigating Windows NT/2000/XP.

23. Major Operating System Files.

Introduction. Microsoft Disk Operating Systems. Basic Memory Management. CONFIG.SYS. AUTOEXEC.BAT. Windows Initialization Files. Windows 9x Startup. Windows NT Startups.

24. Using Command-Line Functions.

Introduction. Disk Operating System Organization. Accessing the Command Prompt. Working from the Command Line. Command-Line Shortcuts. Command-Line Utilities.

25. Managing Disks, Directories, and Files.

Introduction. FAT-Based Disk Structures. Files and Filenames. Windows 9x/Me Files. Windows NT/2000/XP Files.

26. Operating System Utilities.

Introduction. Operating System Utilities. Disk-Management Tools. System-Management Tools. File-Management Tools.

27. Installing and Upgrading Operating Systems.

Introduction. Disk Preparation. Installing Windows 95. Installing Windows 98. Installing Windows Me. Installing Windows NT/2000/XP. Troubleshooting Setup Problems. Upgrading the Operating System. Dual-Booting.

28. Starting the System.

Introduction. The Boot Process. Plug and Play. FAT System Bootup. Windows 9x/Me Startup. Windows NT/2000/XP Startup. Dual-Booting. Windows XP System Restore. Self-Booting Disks. Windows XP Automated System Recovery.

29. Working with Devices, Applications, and Printers.

Introduction. Loading and Adding Device Drivers. Working with Applications. Printing in Windows. Optimizing Windows Performance.

30. Troubleshooting OS Startup Problems.

Introduction. Gathering User Information. Troubleshooting Startup Problems. Conducting ASR Backups. Network Startup Problems. Other Information and Troubleshooting Resources.

31. Common OS Operational Problems.

Introduction. Common OS Operational Problems. Windows-Related Printing Problems. Viruses.

32. Networking with Windows.

Introduction. Network Hardware. Resource Sharing. Windows Network Protocols. Networking with Windows 9X. Networking with Windows 2000/XP. Networking with Novell NetWare. Installing Other Network Protocols. Network Troubleshooting Tools.

33. Internet Concepts.

Introduction. The Internet. Internet Resources. Internet Application Protocols. Configuring Internet Options. Wide Area Networking with Windows 9x/Me. Wide Area Networking with Windows NT/2000/XP.


Fast Facts: Core Hardware Service Technician Exam.

1.0 Installation, Configuration, and Upgrading. 2.0 Diagnosing and Troubleshooting. 3.0 Preventive Maintenance, Safety, and Environmental Issues. 4.0 Motherboard/Processors/Memory. Printers. Basic Networking.

Fast Facts: Operating Systems Technologies Exam.

1.0 Operating System Fundamentals. 2.0 Installation, Configuration, and Upgrading. 3.0 Diagnosing and Troubleshooting. 4.0 Networks.

Practice Exam: Core Hardware Service Technician.

Exam Questions. Answers to Exam Questions.

Practice Exam: Operating System Technologies.

Exam Questions. Answers to Exam Questions.


Appendix A: Glossary.
Appendix B: Overview of the Certification Process.

About the A+ Certification Program.

Appendix C: What's on the CD-ROM.

PrepLogic Practice Exams, Preview Edition. The Lab Guide. Reference Shelf. Two Hours of Video from Scott Mueller.

Appendix D: Using PrepLogic Practice Exams, Preview Edition Software.

Exam Simulation. Question Quality. Interface Design. Effective Learning Environment. Software Requirements. Installing PrepLogic Practice Exams, Preview Edition. Using PrepLogic Practice Exams, Preview Edition. Get More Exams. Customer Service.




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