ITIL

• (Video) Exam Profile - ITIL V3 Foundation
• Sep 14, 2011

This ITIL Foundation Certificate is the entry-level certification of the ITIL framework and is the first step to achieving the ITIL Expert certification. Find out what you can expect to see on the exam and how you can better prepare for it.

• ITIL V3 Foundation Exam Video Mentor: Sample Video
• Jul 7, 2011

This lesson from ITIL V3 Foundation Exam Video Mentor covers Service Strategy including Scope, Processes, and Deliverables.

• Exam Profile: ITIL Foundation Certificate in IT Service Management (ITIL V3 Foundation Exam)
• Oct 25, 2010

Certified ITIL Expert Jill Knapp profiles the ITIL® V3 Foundation exam. Find out what you can expect to see on the exam and how you can prepare for it.

• Ten Tips for Passing the ITIL V3 Foundation Exam
• Aug 24, 2010

Nervous about taking the ITIL V3 Foundation Exam? Whether you’ve taken an ITIL class or chosen the self-study route, try these tips and tricks from Certified ITIL Expert Jill Knapp, author of ITIL V 3 Foundation Exam Video Mentor, to boost your confidence as well as your score.