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The Microsoft Certified Desktop Support Technician (MCDST) certifies an ability to provide technical and customer service and support in troubleshooting hardware and software operation issues in Microsoft Windows environments.
This article explains how to avoid losing your certifications as exams are retired.
Scott Empson offers an inside view of the "Portable Command Guide Series" and introduces the series features.
Ed Tittel takes a look at the value of IT Architect credentials for senior IT professionals who still seek opportunities to grow and advance.
Ed Tittel offers some insights into what is involved in pursuing this elite certification program.