Complete Guide to Supporting and Troubleshooting Windows 11 for Admins (Video)

Description

10 Hours of Video Instruction

The complete guide to empower frontline helpdesk staff to support and troubleshoot their users Windows desktop devices.

This self-paced video course has been designed to provide learners with both knowledge and the skills required to support and troubleshoot Windows 11 devices in a workplace environment.

After taking this course, you will be able to:

• Develop a troubleshooting methodology
• Implement remote management
• Troubleshoot startup and performing system recovery
• Troubleshoot devices and device drivers
• Configure and troubleshoot network connectivity
• Troubleshoot Group Policy
• Configure and troubleshoot security settings
• Configure and troubleshoot user state
• Configure and troubleshoot resource access
• Troubleshoot apps
• Monitor and maintain Windows client

Throughout each lesson, Microsoft certified trainer and technical author Andrew Warren describes important concepts and puts them into practice with demonstrations and real-world scenarios. Learn from an expert and gain the skills you need to effectively support and troubleshoot Windows devices.

Who Should Take This Course

• The primary audience is Enterprise Desktop Support Technicians (EDSTs), who provide second tier support to users with computers running Windows 11, typically in medium to large enterprise organizations.
• A secondary audience is those seeking to fill in the gaps in their client operating system knowledge before progressing on to learning about cloud device management with Intune.

Course Requirements

• Experience with client operating systems, such as Windows 7 or newer.
• Basic working knowledge of Windows Server Active Directory.
• Fundamental networking skills and knowledge.
• Foundation troubleshooting experience with computer-related problems.

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