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CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide Premium Edition and Practice Test, 2nd Edition

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  • Copyright 2024
  • Edition: 2nd
  • Premium Edition eBook
  • ISBN-10: 0-13-820088-2
  • ISBN-13: 978-0-13-820088-6

CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide Premium Edition eBook and Practice Test, Second Edition

The exciting new CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide Premium Edition eBook and Practice Test, Second Edition, is a digital-only certification preparation product combining an eBook with enhanced Pearson Test Prep practice test. The Premium Edition eBook and Practice Test contains the following items:

  • The CCNP CLCOR 350-801 Premium Edition Practice Test, including four full practice exams and enhanced practice test features
  • PDF and EPUB formats of the CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, from Cisco Press, which are accessible via your PC, tablet, and smartphone

About the Premium Edition Practice Test

This Premium Edition contains an enhanced version of the Pearson Test Prep practice test software with four full practice exams. In addition, it contains all the chapter-opening assessment questions from the book. This integrated learning package

  • Enables you to focus on individual topic areas or take complete, timed exams
  • Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
  • Provides unique sets of exam-realistic practice questions
  • Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most

Pearson Test Prep online system requirements:

Browsers: Microsoft Edge 90 and above, Chrome version 105 and above, and Safari version 13 and above.

Devices: Desktop and laptop computers, tablets running Android v10.0 and above or iPad OS v14 and above, smartphones running Android v10.0 and above or iOS v14 and above with a minimum screen size of 4.7". Internet access required.

Pearson Test Prep offline system requirements:

Windows 11, Windows 10, Windows 8.1; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases

About the Premium Edition eBook

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCNP and CCIE CLCOR 350-801 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Expert author Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness, and improve both your conceptual knowledge and hands-on skills.

This complete study package includes:

  • A test-preparation routine proven to help you pass the exam
  • Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
  • Exam Topic lists that make referencing easy
  • Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
  • The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
  • An online Flash Cards application to help you drill on Key Terms by chapter
  • A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
  • Study plan suggestions and templates to help you organize and optimize your study time

Content Update Program:

This fully updated second edition includes the latest topics and additional information covering changes to the latest CLCOR 350-801 exam. Visit ciscopress.com/newcerts for information on annual digital updates for this book that align to Cisco exam blueprint version changes.

This official study guide helps you master all the topics on the CCNP/CCIE Collaboration Core CLCOR exam, including

  • Infrastructure and design
  • Protocols, codecs, and endpoints
  • Cisco IOS XE Gateway and Media resources
  • Call control
  • QoS
  • Collaboration applications
  • Webex Calling and the Webex App

Companion Website:

The companion website contains more than 200 unique practice exam questions, practice exercises, a study planner, and online flash cards.

Sample Content

Table of Contents

    Introduction xxxiv

Part I AV Fundamentals 3

Chapter 1 Introduction to Collaboration 4

    Do I Know This Already? Quiz 4

    Foundation Topics 6

    Audio Communication 6

    Video Communication 8

    Unified Communication 10

    Driving Change in the Industry 11

    Exam Preparation Tasks 13

    Review All Key Topics 13

    Define Key Terms 14

    Q&A 14

Chapter 2 Audio Basics 16

    Do I Know This Already? Quiz 17

    Foundation Topics 19

    Basic Understanding of Sound 19

    Analog vs. Digital Signals 23

    ITU Audio Encoding Formats 27

    Exam Preparation Tasks 30

    Review All Key Topics 30

    Define Key Terms 30

    Q&A 30

Chapter 3 Video Basics 32

    Do I Know This Already? Quiz 33

    Foundation Topics 35

    Basic Understanding of Light 35

    Capturing and Cameras 39

    Standard Video Codecs 45

    Video Container Formats and Codecs 47

    Exam Preparation Tasks 49

    Review All Key Topics 50

    Define Key Terms 50

    Q&A 50

Chapter 4 Collaboration Endpoint Components and Environment 52

    Do I Know This Already? Quiz 53

    Foundation Topics 55

    Physical Components 55

    Sound Behavior 57

    Light Behavior 70

    Exam Preparation Tasks 81

    Review All Key Topics 81

    Define Key Terms 82

    Q&A 82

Chapter 5 Communication Protocols 84

    Do I Know This Already? Quiz 85

    Foundation Topics 88

    PSTN Communication 88

    H.323 Communication 91

    SIP Communication 95

    NAT and Firewall Traversal Solutions 102

    Exam Preparation Tasks 109

    Review All Key Topics 109

    Define Key Terms 110

    Q&A 110

Chapter 6 Cisco Solution for Converged Collaboration 112

    Do I Know This Already? Quiz 114

    Foundation Topics 116

    Introduction to Cisco Endpoints 116

    Introduction to Cisco Call Control 119

    Introduction to Cisco Applications 126

    Designing a Cisco Collaboration Solution 130

    Exam Preparation Tasks 146

    Review All Key Topics 146

    Define Key Terms 147

    Command Reference to Check Your Memory 148

    Q&A 148

Part II Endpoints 151

Chapter 7 Cisco Unified Communications Phones 152

    Do I Know This Already? Quiz 152

    Foundation Topics 154

    7800 Series Phones 154

    8800 Series Phones 157

    Software Versions for Phones 160

    Exam Preparation Tasks 161

    Review All Key Topics 161

    Define Key Terms 162

    Q&A 162

Chapter 8 Cisco Telepresence Endpoints 164

    Do I Know This Already? Quiz 165

    Foundation Topics 167

    CE Software 167

    DX Series 171

    SX Series 172

    MX Series 176

    Webex Series 179

    Webex Desk Series Endpoints 189

    Exam Preparation Tasks 192

    Review All Key Topics 192

    Define Key Terms 193

    Q&A 193

Chapter 9 Endpoint Registration 194

    Do I Know This Already? Quiz 195

    Foundation Topics 197

    SIP Registration to the Cisco Unified Communications Manager 197

    SIP Registration to Expressway Core 218

    H.323 Registration to the Expressway Core 225

    Exam Preparation Tasks 229

    Review All Key Topics 229

    Define Key Terms 230

    Command Reference to Check Your Memory 230

    Q&A 232

Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 234

    Do I Know This Already? Quiz 235

    Foundation Topics 237

    Calling Options 237

    Content Sharing Options 246

    Other Features 248

    Exam Preparation Tasks 259

    Review All Key Topics 259

    Define Key Terms 260

    Q&A 260

Chapter 11 Maintaining Cisco Endpoints 262

    Do I Know This Already? Quiz 262

    Foundation Topics 264

    Upgrading Endpoints 264

    Backing Up and Restoring CE Software-Based Endpoints 270

    Exam Preparation Tasks 276

    Review All Key Topics 276

    Define Key Terms 277

    Q&A 277

Part III Network Requirements for Collaboration Deployments 279

Chapter 12 Cisco Core Network Components 280

    Do I Know This Already? Quiz 281

    Foundation Topics 283

    LAN, WAN, and Wireless LAN 283

    Gateways 295

    Exam Preparation Tasks 302

    Review All Key Topics 302

    Define Key Terms 302

    Q&A 303

Chapter 13 Layer 2 and Layer 3 QoS Parameters 304

    Do I Know This Already? Quiz 306

    Foundation Topics 309

    QoS-Related Issues 309

    Class Models for Provisioning QoS 311

    QoS Requirements 315

    Traffic Classifications 319

    Configure and Verify LLQ 322

    Exam Preparation Tasks 328

    Review All Key Topics 328

    Define Key Terms 328

    Command Reference to Check Your Memory 329

    Q&A 331

Chapter 14 DNS, NTP, and SNMP 332

    Do I Know This Already? Quiz 333

    Foundation Topics 334

    DNS Settings 334

    NTP Settings 339

    SNMP Settings 340

    Exam Preparation Tasks 342

    Review All Key Topics 342

    Define Key Terms 343

    Q&A 343

Part IV Call Control Mechanisms 345

Chapter 15 Cisco Unified Communications Manager Setup 346

    Do I Know This Already? Quiz 347

    Foundation Topics 349

    Services 349

    Enterprise Parameters 353

    Service Parameters 355

    Other Settings 357

    Codec Negotiations Using Regions 364

    Exam Preparation Tasks 367

    Review All Key Topics 367

    Define Key Terms 368

    Q&A 368

Chapter 16 LDAP Integration with Cisco Unified Communications Manager 370

    Do I Know This Already? Quiz 371

    Foundation Topics 373

    Application Users and End Users 373

    Cisco Unified Communications Directory Architecture 376

    LDAP Synchronization 377

    LDAP Authentication 389

    Exam Preparation Tasks 393

    Review All Key Topics 393

    Define Key Terms 393

    Q&A 393

Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 394

    Do I Know This Already? Quiz 395

    Foundation Topics 397

    Bulk Administration Tool (BAT) 407

    Device Onboarding with Activation Codes 414

    Exam Preparation Tasks 420

    Review All Key Topics 420

    Define Key Terms 421

    Q&A 422

Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 424

    Do I Know This Already? Quiz 425

    Foundation Topics 427

    Endpoint Addressing 427

    Call Privileges 435

    Call Coverage 446

    Exam Preparation Tasks 454

    Review All Key Topics 454

    Define Key Terms 454

    Q&A 454

Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 456

    Do I Know This Already? Quiz 457

    Foundation Topics 458

    Call Routing and Path Selection 458

    Digit Manipulation 471

    Exam Preparation Tasks 473

    Review All Key Topics 473

    Define Key Terms 474

    Q&A 474

Part V Edge Services 477

Chapter 20 Introduction to Cisco Edge Services 478

    Do I Know This Already? Quiz 479

    Foundation Topics 480

    Cisco Expressway 480

    Cisco Voice Gateway Elements 483

    Cisco Unified Border Element 485

    Exam Preparation Tasks 486

    Review All Key Topics 486

    Define Key Terms 487

    Q&A 487

Chapter 21 Mobile and Remote Access (MRA) 488

    Do I Know This Already? Quiz 489

    Foundation Topics 492

    Requirements for MRA 492

    Cisco Unified Communications Manager Settings for MRA 498

    TLS Verify Requirements 501

    Initializing MRA on Expressway Servers 511

    Collaboration Traversal Zones and Search Rules 515

    Device Onboarding with Activation Codes over MRA 518

    Exam Preparation Tasks 523

    Review All Key Topics 523

    Define Key Terms 524

    Q&A 524

Part VI Webex Calling 527

Chapter 22 Components of the Webex Solution 528

    Do I Know This Already? Quiz 529

    Foundation Topics 531

    Webex Meeting 531

    Webex Messaging 533

    Webex Calling 535

    Exam Preparation Tasks 537

    Review All Key Topics 538

    Define Key Terms 538

    Q&A 538

Chapter 23 Adding Users and Devices in the Webex Control Hub 540

    Do I Know This Already? Quiz 541

    Foundation Topics 543

    Webex Control Hub Overview 543

    Methods of Adding Users to Webex Control Hub 556

    Directory Connector Configuration 566

    Add Unified IP Phones to Webex Control Hub 570

    Add Webex Endpoints to Webex Control Hub 575

    Exam Preparation Tasks 578

    Review All Key Topics 578

    Define Key Terms 579

    Q&A 579

Chapter 24 Webex Calling Options 580

    Do I Know This Already? Quiz 581

    Foundation Topics 583

    PSTN Options for Webex Calling 583

    Routers Supporting Local Gateway 588

    Deployment Scenarios for the Local Gateway 593

    Exam Preparation Tasks 599

    Review All Key Topics 599

    Define Key Terms 599

    Q&A 599

Chapter 25 Webex Calling Features 600

    Do I Know This Already? Quiz 600

    Foundation Topics 602

    Admin-Configurable Features 602

    User-Configurable Features 620

    Exam Preparation Tasks 629

    Review All Key Topics 629

    Define Key Terms 630

    Q&A 630

Chapter 26 Webex Calling Using a Local Gateway 632

    Do I Know This Already? Quiz 633

    Foundation Topics 635

    Webex Control Hub Settings 635

    Router Configuration 644

    Exam Preparation Tasks 651

    Review All Key Topics 652

    Define Key Terms 652

    Command Reference to Check Your Memory 652

    Q&A 657

Part VII Collaboration Applications 659

Chapter 27 Understanding Cisco Unity Connection 660

    Do I Know This Already? Quiz 661

    Foundation Topics 662

    Cisco Unity Connection Integration 662

    Cisco Unity Connection System Settings 666

    Cisco Unity Connection Call Handlers 667

    Cisco Unity Connection Call Routing 668

    Cisco Unity Connection Distribution Lists 670

    Cisco Unity Connection Authentication Rules 670

    Cisco Unity Connection Dial Plan 671

    Exam Preparation Tasks 671

    Review All Key Topics 671

    Define Key Terms 672

    Q&A 672

Chapter 28 Cisco Unity Connection End-User and Voice Mailbox 674

    Do I Know This Already? Quiz 675

    Foundation Topics 677

    Cisco Unity Connection End-User Templates 677

    User Templates Basics 681

    Default Class of Service 683

    Password Settings and Roles 684

    Transfer Rules and Greetings 685

    Call Actions 686

    Message Actions and Caller Input 687

    TUI Experience 689

    Cisco Unity Connection End Users 690

    Cisco Unity Connection Voice Mailboxes 696

    Exam Preparation Tasks 698

    Review All Key Topics 698

    Define Key Terms 699

    Q&A 699

Chapter 29 Deploying the Webex Application 700

    Do I Know This Already? Quiz 701

    Foundation Topics 703

    Webex App Overview 703

    Register Webex App to Cisco Unified Communications Manager 708

    Migrate Cisco Jabber Clients to Webex App 715

    Exam Preparation Tasks 721

    Review All Key Topics 721

    Define Key Terms 721

    Q&A 721

Part VIII Troubleshooting Collaboration Components 723

Chapter 30 Troubleshooting Endpoints 724

    Do I Know This Already? Quiz 725

    Foundation Topics 727

    Accessing Logs on Cisco Unified IP Phones 727

    Accessing Logs on CE Software-Based Endpoints 729

    Call Signaling and Quality 734

    Troubleshooting Cisco Jabber 749

    Exam Preparation Tasks 753

    Review All Key Topics 753

    Define Key Terms 754

    Q&A 754

Chapter 31 Cisco Unified Communications Manager Reports 756

    Do I Know This Already? Quiz 756

    Foundation Topics 758

    Dialed Number Analyzer 758

    CAR Tool 760

    CDR and CMR Logs on CUCM 763

    Exam Preparation Tasks 770

    Review All Key Topics 771

    Define Key Terms 771

    Q&A 771

Chapter 32 Real-Time Monitoring Tool (RTMT) 772

    Do I Know This Already? Quiz 772

    Foundation Topics 774

    Cisco Unified RTMT Overview 774

    Monitor Systems with RTMT 778

    Monitor the CUCM with RTMT 783

    Exam Preparation Tasks 787

    Review All Key Topics 787

    Define Key Terms 788

    Q&A 788

Chapter 33 Understanding the Disaster Recovery System 790

    Do I Know This Already? Quiz 790

    Foundation Topics 792

    Disaster Recovery System Overview 792

    Backup Cisco Unified Communications Solutions 794

    Restore Cisco Unified Communications Solutions 797

    Exam Preparation Tasks 799

    Review All Key Topics 799

    Define Key Terms 799

    Q&A 799

Chapter 34 Monitoring Voicemail in Cisco Unity Connection 800

    Do I Know This Already? Quiz 800

    Foundation Topics 802

    Generate Reports on Cisco Unity Connection 802

    Generate Reports in Cisco Unified Serviceability 808

    Use Reports for Troubleshooting and Maintenance 810

    Exam Preparation Tasks 814

    Review All Key Topics 814

    Define Key Terms 815

    Q&A 815

Part IX Final Preparation 817

Chapter 35 Final Preparation 818

    Hands-on Activities 818

    Suggested Plan for Final Review and Study 818

    Summary 819

Part X Exam Updates 821

Chapter 36 CCNP and CCIE Collaboration Core (CLCOR) 350-801 Exam Updates 822

    The Purpose of This Chapter 822

    News about the Next Exam Release 824

    Updated Technical Content 824

Part XI Appendices 827

Appendix A Answers to the Do I Know This Already? Quizzes and Q&A Sections 828

Glossary 859

Online Elements

Part XII Online Appendices

Appendix B Memory Tables

Appendix C Memory Tables Answer Key

Appendix D Study Planner

9780138200947, TOC, 9/26/23


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