Support for Instructors and Students
Instructor Resource Center
Instructor resources are located on the individual product pages under the Resources tab on Pearsonhighered.com. If you are using a Pearson Bundle or Product Library and cannot find the resources listed under the Bundle or Library product page, check the product pages for the individual components of that Bundle or Library. You have to be signed into your Pearson Higher Ed account to download instructor resources; if you have not signed in or do not have an accoun,t you will be prompted to sign in or create one.
For instructors and students using a MyITCertificationLabs product, visit the official MyLabs website where you can learn more about MyLabs, browse available MyLabs, register a MyLab, access your MyLab, review features, find product support and more.
Pearson IT Certification's state-of-the-art CCENT, CCNA, A+ and Network+ Simulators are designed for both Professional and Academic use. If you are a professor and wish to learn more about using our simulators in the classroom, watch a video demo, or request a review copy you can do so on our Instructor Simulator Overview page.
If you are a Student or Professional and are interested in learning more about using a Simulator for self-study, you can watch a video demo and learn more on our Simulator Series page.
If you are experiencing issues installing the Simulator software, please visit the Contact Us page, select "Network Simulator" from the drop-down menu, and complete the web form including an explanation of your issue.
Visit the uCertify site to browse a complete list of Pearson uCertify courses, sign up for a demo, review features, access your uCertify course, purchase a new course, or report technical difficulties.
Desk Copies / Review Copies
It's very easy to request a desk copy for review or classroom use. Simply find the product you're using or are interested in reviewing on Pearsonhighered.com and click "Request exam copy" at the top right corner of your browser. You can also contact your Pearson Representative with the product information and they’ll have a copy sent. You have to be signed into your Pearson Higher Ed account to request a desk copy; if you have not signed in or do not have an account, you will be prompted to sign in or create one.
Locate my Pearson Representative
Visit the Pearson Rep Locator. Once you've followed the simple steps for identifying your school and department, you will see your Pearson Representative's name, phone number, and email address. Contact your Pearson Representative to request a review copy, facilitate an adoption, create a custom bundle, or ask for product suggestions. Your Pearson Representative can also help with resolving technical issues and answering Pearson product-related questions.
Additional Support Links
Technical support: For technical support with your Pearson IT Certification Simulator or Practice Test Software, including product registration and download issues, visit the Contact Us page, select "Network Simulator" or "Pearson IT Certification Practice Test" from the drop-down menu, and complete the web form including an explanation of your issue.
For assistance with PearsonHigherEd.com: For issues with product registration and access codes, username and password assistance, or to chat or talk to a live support representative, visit our 24/7 Support Page.
Pearson support for educators: Bookmark the Pearson Support for Educators page as your first stop for help with products, orders, technical issues, and more.
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Connect With Us
Connect with Pearson IT Certification, a unique community for IT professionals seeking trusted test preparation tools, exam resources, and expert advice to advance their careers and education goals. Come join our Product Review Team, register with the Pearson User Group Program, or be an active voice on our social networks. We want to know what information means the most to you as a member of the next generation of certification candidates!
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