Chris Olsen, CCSI and CCVP, has been an IT and telephony consultant for 12 years and has been a technical trainer for more than 17 years. He has taught more than 60 different courses in Cisco, Microsoft, and Novell and for the last four years has specialized in Cisco Unified Communications. Chris and his wife, Antonia, live in Chicago and Mapleton, Illinois. He can be reached at firstname.lastname@example.org.
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