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Jill Knapp, Certified ITIL Expert, is the owner of Knapp I.T., Inc., a small but mighty IT service management training and consulting firm in Wilmington, Delaware. With 12 ITIL certifications, a degree in education, and multiple technical and project management certifications under her belt, she is a trusted training and consulting partner for private clients and training companies worldwide. Students from Dell, HP, the Federal Reserve Bank, EMC, RIM, SAIC, WSFS Bank, Lancaster General Hospital, Nortel, Lower Colorado River Authority, the University of Texas, and the USDA have benefited from her energetic and fun teaching style; and for the past 18 months, Jill's students have enjoyed a 100% pass rate. Ms. Knapp co-taught the world's first accredited ITIL V3 Course with Exam in June 2007 while working for Quint Wellington Redwood and has established herself as an authority in Service Support and Service Operation.
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