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Review Questions

1. Match each part to the appropriate description.

____ motherboard

a. Converts AC to DC

____ RAM

b. Holds the most data

____ DVD drive

c. Has the most electronics

____ hard drive

d. Fits in an expansion slot

____ adapter

e. Contents disappear when power is off

____ power supply

f. Holds a disc

2. A technician has been asked to provide support to an administrative assistant who is participating in a video conferencing session. Which peripheral would be used in video conferencing more so than in normal daily operational tasks?

[ mouse | webcam | all-in-one-printer | hard drive ]

3. Which of the following are important suggested internet search tips? (Choose two.)

  1. Try another search engine if the first one does not provide satisfactory results.

  2. Use as many common words as possible, like the, in, at, or for.

  3. Put quotation marks around two or more words that might be found consecutively in output.

  4. Use as few words as possible.

  5. Avoid using the name of the equipment manufacturer.

4. What is the acronym used to describe memory that is commonly found on a motherboard?


5. When lifting a heavy computer, you should squat, bend at the knees, and use your legs to lift. [ T | F ]

6. How many tests must a person take in order to be A+ certified?

[ 0 | 1 | 2 | 3 | 4 ]

7. Is the following question open ended or closed ended? You say your computer has been running slowly since Monday. Which applications have you installed this week? [ open ended | closed ended ]

8. List one example of having a positive attitude.


9. Which of the following devices are common output devices? (Select all that apply.)

[ digital piano | speakers | display | stylus | track stick | barcode reader | printer ]

10. People who work with computers might be expected to lift up to how many pounds?

[ 10 to 20 | 20 to 30 | 30 to 40 | 40 to 50 ]

11. Which Microsoft Windows application could be used to create a text file?

[ Textpad | Notepad | WriteIt | NoteIt ]

12. Which Windows tool can be used to capture the screen?

[ Notepad | Bluetooth | Microsoft Edge | Snip & Sketch ]

13. Rewrite the following conversation into an open-ended question.

Technician: Good morning. I have a service log that states you are getting an error message whenever you access a PDF file. Have you done your Acrobat updates lately?




14. List one procedure you would do to help an erratic optical mouse.



15. Match the capacity to the description.

____ bit

a. 8 bits

____ kilobyte

b. a 1 or a 0

____ megabyte

c. approximately 1,000 bytes

____ byte

d. approximately 1 million bytes

____ gigabyte

e. approximately 1 trillion bytes

____ terabyte

f. approximately 1 billion bytes

16. Match the device to the description. Note that each description will best fit only one answer.

____ flatbed scanner

a. has an ADF

____ adapter

b. used to feed multiple sheets of paper one page at a time

____ ADF

c. used to capture video

____ power supply

d. inserts into an expansion slot

____ webcam

e. converts AC to DC

17. Which of the following is a feature of an optical mouse?

  1. LED

  2. contacts

  3. volatility

  4. electrical conversion

18. Which device is normally found inside a computer?

[ ADF | printer | headset | hard drive ]

19. Which device normally can be seen if looking inside a desktop computer with the cover off and when normally looking at the front of a desktop computer?

[ hard drive | motherboard | optical drive | RAM ]

20. Where can you find the motherboard in a tower computer?

  1. inside the power supply

  2. on the side of the case

  3. below the hard drive

  4. beside the RAM

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Last Update: November 17, 2020