Troubleshooting Methods for Cisco IP Networks

This chapter is from the book

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: (CCNP TSHOOT 300-135)

Learn More Buy

This chapter is from the book

This chapter is from the book 

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: (CCNP TSHOOT 300-135)

Learn More Buy

Summary

The fundamental elements of a troubleshooting process are as follows:

• Defining the problem
• Gathering information
• Analyzing information
• Eliminating possible causes
• Formulating a hypothesis
• Testing the hypothesis
• Solving the problem

Some commonly used troubleshooting approaches are as follows:

• Top-down
• Bottom-up
• Divide-and-conquer
• Follow-the-path
• Compare-configurations
• Swap-components