Introduction to Help Desk Support Roles

This chapter is from the book

Effective Help Desk Specialist Skills

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This chapter is from the book

This chapter is from the book 

Effective Help Desk Specialist Skills

Learn More Buy

Key Terms

• business skills
• cost center
• escalate
• help desk
• incident
• incident management
• Internet service provider (ISP)
• malware
• metric
• profit center
• security skills
• service level agreement (SLA)
• technical skills
• technical support
• ticket
• troubleshooting skills