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This chapter is from the book

This chapter is from the book

Effective Help Desk Specialist SkillsEffective Help Desk Specialist Skills

Learn More Buy

This chapter is from the book

This chapter is from the book

Effective Help Desk Specialist SkillsEffective Help Desk Specialist Skills

Learn More Buy

Key Terms

  • business skills
  • cost center
  • escalate
  • help desk
  • incident
  • incident management
  • Internet service provider (ISP)
  • malware
  • metric
  • profit center
  • security skills
  • service level agreement (SLA)
  • technical skills
  • technical support
  • ticket
  • troubleshooting skills

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