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CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Exam Cram

CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Exam Cram

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  • Copyright 2020
  • Pages: 960
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-530128-9
  • ISBN-13: 978-0-13-530128-9

This is the perfect study guide to help you pass CompTIA®’s new A+® Core 1 (220-1001) and Core 2 (220-1002) exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 10, as well as new PC hardware, tablets, smartphones, macOS, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, two full practice exams in the print book and an additional two exams in the test engine, plus complete real-time practice and feedback through Pearson’s state-of-the-art test engine. You’ll also find 14 exclusive Real-World Scenario case studies, all linked to simulations or video on our bonus content site.

Covers the critical information you’ll need to know to score higher on your A+ Core 1 (220-1001) and Core 2 (220-1002) exams!

--Deploy and manage computers running Windows 10/8/7, macOS, Linux, iOS, and Android

--Master and practice the six-step A+ troubleshooting process

--Understand, install, configure, and troubleshoot motherboards, CPUs, and memory

--Test and troubleshoot power-related problems

--Use all forms of storage, including SSDs, optical devices, and RAID systems

--Work effectively with mobile devices, including laptops, tablets, and smartphones

--Configure Windows components and applications, use Windows administrative tools, and optimize Windows systems

--Repair damaged Windows environments and troubleshoot Windows issues

--Install and manage printers and other peripherals

--Understand and work with networks, network hardware, wireless protocols, and cloud technologies

--Install and configure SOHO wired/wireless networks, and troubleshoot connectivity

--Secure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect data

Make sure you’re 100% ready for the real exam!

--Detailed explanations of correct and incorrect answers

--Multiple test modes

--Random questions and order of answers

--Coverage of each current A+ exam objective 


Author's Site

Please visit the author's site at https://dprocomputer.com.

Sample Content

Table of Contents



Core 1 (220-1001) Domain 1.0: Mobile Devices

Chapter 1 Laptops, Part 1

1.1 — Given a scenario, install and configure laptop hardware and components



    Hard Drives


    Smart Card Readers

    Optical Drives





    System Board and CPU


Chapter 2 Laptops, Part 2

1.2 — Given a scenario, install components within the display of a laptop

    Display Types

    Inverter and Backlight

    Digitizers and Touchscreens

    Webcam and Microphone

    Wi-Fi Antenna Connector and Placement

1.3 — Given a scenario, use appropriate laptop features

    Special Function Keys

    External Monitors

    Docking Stations and Port Replicators

    Rotating and Removable Screens

Securing Laptops with Cable Locks

Chapter 3 Smartphones, Tablets, and Other Mobile Devices, Part 1

1.4 — Compare and contrast characteristics of various types of other mobile devices



    Wearable Technology Devices


    GPS Devices

1.5 — Given a scenario, connect and configure accessories and ports of other mobile devices

    Connection Types


Chapter 4 Smartphones, Tablets, and Other Mobile Devices, Part 2

1.6 — Given a scenario, configure basic mobile device network connectivity and application support

    Enabling Wireless Functions

    USB Tethering


    E-mail Configuration

    Cellular Radio Technologies

1.7 — Given a scenario, use methods to perform mobile device synchronization

    Synchronization Methods

    Types of Data to Synchronize and Authentication

Core 1 (220-1001) Domain 2.0: Networking

Chapter 5 Ports, Protocols, and Network Devices

2.1 — Compare and contrast TCP and UDP ports, protocols, and their purpose

    TCP vs. UDP

    Ports and Protocols

2.2 — Compare and contrast common networking hardware devices



    Wireless Access Points


    Network Interface Cards

    Cloud-based Network Controllers



    Cable/DSL Modems


    Patch Panels

    Power over Ethernet

    Ethernet over Power

Chapter 6 SOHO Networks and Wireless Protocols

2.3 — Given a scenario, install and configure a basic wired/wireless SOHO network

    Router Setup and Wireless

    Access Point Settings

    NIC and End-user Device Configuration

    IoT Device Configuration

    Cable/DSL Modem Configuration

    Firewall Settings and Additional Configurations

    Configuring Wireless Encryption

2.4 — Compare and contrast wireless networking protocols

    802.11 Wireless


    Zigbee and Z-Wave

Chapter 7 Networked Hosts and Network Configuration

2.5 — Summarize the properties and purposes of services provided by networked hosts

    Server Roles

    Internet Appliances

    Embedded/Legacy Systems

2.6 — Explain common network configuration concepts

    Configuring IPv4

    Configuring IPv6



Chapter 8 Network Types and Networking Tools

2.7 — Compare and contrast Internet connection types, network types, and their features

    Network Types

    Internet Connection Types

2.8 — Given a scenario, use appropriate networking tools

    Network Cabling Tools

    Wi-Fi Analyzers

Core 1 (220-1001) Domain 3.0: Hardware

Chapter 9 Cables and Connectors

3.1 — Explain basic cable types, features, and their purposes

3.2 — Identify common connector types

    Network Cables

    Video Cables and Connectors

    Multipurpose Cables and Connectors

    Hard Drive Cables and Connectors


Chapter 10 RAM and Storage

3.3 — Given a scenario, install RAM types

    RAM Types

    Installing RAM

    RAM Technologies

3.4 — Given a scenario, select, install and configure storage devices


    Magnetic Hard Drives

    Solid-State Drives



    Optical Drives

Chapter 11 Motherboards and Add-on Cards

3.5 — Given a scenario, install and configure motherboards, CPUs, and add-on cards

Motherboard Form Factors and Connectors

Expansion Cards

More Ports and Connectors

BIOS/UEFI Settings


Chapter 12 CPUs

3.5 — Given a scenario, install and configure motherboards, CPUs, and add-on cards

    CPU Features

    CPU Compatibility

    Power Consumption

    Cooling Mechanisms

    Installing CPUs

Chapter 13 Peripherals and Power

3.6 — Explain the purposes and uses of various peripheral types

    Input Devices

    Output Devices

    Hybrid I/O Devices and Others

3.7 — Summarize power supply types and features

    Planning Which Power Supply to Use

    Installing the Power Supply

Chapter 14 Custom PCs and Common Devices

3.8 — Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs

    Graphic/CAD/CAM Design Workstation

    Audio/Video Editing Workstation

    Virtualization Workstation

    Gaming PC

    Network-Attached Storage Device

    Thin Client

    Standard Thick Client

3.9 — Given a scenario, install and configure common devices

    Desktop Devices and Settings

    Laptop Configurations and Settings

Chapter 15 Printers and Multifunction Devices

3.10 — Given a scenario, configure SOHO multifunction devices/printers and settings

    Printer Configuration Settings

    Local Versus Network Printers

3.11 — Given a scenario, install and maintain various print technologies

    Types of Printers

    Virtual Printing

    Printer Installation and Drivers

Core 1 (220-1001) Domain 4.0: Virtualization and Cloud Computing

Chapter 16 Cloud Computing and Client-side Virtualization

4.1 — Compare and contrast cloud computing concepts

    Common Cloud Models

    Cloud Computing Concerns

4.2 — Given a scenario, set up and configure client-side virtualization

    Purpose of Virtual Machines


    Examples of Virtual Machine Software

    Virtual Machine Requirements

Core 1 (220-1001) Domain 5.0: Hardware and Network Troubleshooting

Chapter 17 Computer Troubleshooting 101

5.1 — Given a scenario, use the best practice methodology to resolve problems

    Step 1: Identify the Problem

    Step 2: Establish a Theory of Probable Cause (Question the Obvious)

    Step 3: Test the Theory to Determine Cause

    Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution

    Step 5: Verify Full System Functionality and, If Applicable, Implement Preventive Measures

    Step 6: Document Findings, Actions, and Outcomes

Chapter 18 Troubleshooting Motherboards, CPUs, RAM, and Power

5.2 — Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power

    Troubleshooting Motherboards

    Troubleshooting CPUs

    Troubleshooting RAM

    Troubleshooting Power Supply Issues

    Heating and Cooling

Chapter 19 Troubleshooting Hard Drives and RAID Arrays

5.3 — Given a scenario, troubleshoot hard drives and RAID arrays

    Troubleshooting Hard Drives

    Troubleshooting RAID Arrays

Chapter 20 Troubleshooting Video Issues and Mobile Devices

5.4 — Given a scenario, troubleshoot video, projector, and display issues

    Video Troubleshooting

5.5 — Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures

    Mobile Device Display Troubleshooting

    Mobile Device Overheating

    More Mobile Device Troubleshooting

    Disassembling Processes for Proper Reassembly

Chapter 21 Troubleshooting Printers

5.6 — Given a scenario, troubleshoot printers

    Troubleshooting Printers

    Print Jobs and the Print Spooler

Chapter 22 Troubleshooting Wired and Wireless Network Problems

5.7 — Given a scenario, troubleshoot common wired and wireless network problems

    Troubleshooting Common Symptoms

A+ Core 1 (220-1001) Practice Exam


Core 2 (220-1002) Domain 1.0: Operating Systems

Chapter 23 Operating System Types and Windows Versions

1.1 — Compare and contrast common operating system types and their purposes

    Workstation Operating Systems

    32-Bit Versus 64-Bit

    Smartphone and Tablet Operating Systems

    Vendor-Specific Limitations

    Compatibility Concerns Between Operating Systems

1.2 — Compare and contrast features of Microsoft Windows versions

    Windows 7

    Windows 8 and 8.1

    Windows 10

    Windows User Interfaces and Components

Chapter 24 Operating System Installation

1.3 — Summarize general OS installation considerations and upgrade methods

    Boot Methods

    Types of Installations


    File System Types and Formatting

    More OS Installation Considerations

Chapter 25 Microsoft Command Line Tools

1.4 — Given a scenario, use appropriate Microsoft command line tools

    Command Prompt Basics

    Navigating and Working with Directories and Files in the Command Prompt

    Partitioning and File System-based Commands

    Chkdsk and SFC

    Networking Commands

    Advanced Commands

Chapter 26 Microsoft Operating System Features and Tools, Part 1

1.5 — Given a scenario, use Microsoft operating system features and tools

    Administrative Tools

    System Configuration/MSConfig

    Task Manager

Chapter 27 Microsoft Operating System Features and Tools, Part 2

1.5 — Given a scenario, use Microsoft operating system features and tools

    Disk Management

    System Utilities

Chapter 28 Windows Control Panel Utilities

1.6 — Given a scenario, use Microsoft Windows Control Panel utilities

    Internet Options


    User Accounts

    Folder Options

    Performance (Virtual Memory)

    Power Management

    Credential Manager

    Programs and Features

    Program Compatibility

    Devices and Printers



    Sync Center

Chapter 29 Windows Networking and Application Installatio

1.8 — Given a scenario, configure Microsoft Windows networking on a client/desktop

    Workgroup, HomeGroup, and Domain

    Sharing Resources and Making Network Connections

    Establishing Networking Connections

    Proxy Settings

    Configuring an Alternate IP Address in Windows

    Network Card Properties

1.7 — Summarize application installation and configuration concepts

    Application Requirements

    Method of Installation and Deployment

    User Permissions

    Security Considerations

Chapter 30 Linux and macOS Tools

1.9 — Given a scenario, use features and tools of the macOS and Linux client/desktop operating systems



Core 2 (220-1002) Domain 2.0: Security

Chapter 31 Physical and Logical Security

2.1 — Summarize the importance of physical security measures

    Physical Locks

    Entry Systems


    Protecting Data Physically

2.2 — Explain logical security concepts


    Principle of Least Privilege

    Active Directory



    Additional Security Considerations in Windows

Chapter 32 Wireless Security, Malware, and Social Engineering

2.3 — Compare and contrast wireless security protocols and authentication methods

    Wireless and Encryption Protocols

2.4 — Given a scenario, detect, remove, and prevent malware using appropriate tools and methods

    Malicious Software Types

    Preventing Malicious Software

2.5 — Compare and contrast social engineering, threats, and vulnerabilities


    Shoulder Surfing


    Dumpster Diving


    Additional Attacks and Security Vulnerabilities

Chapter 33 Windows Security Settings and Best Practices

2.6 — Compare and contrast the differences of basic Microsoft Windows OS security settings

    Users and Groups


    File Security

2.7 — Given a scenario, implement security best practices to secure a workstation

    Usernames and Passwords

    Password Policies

    Account Management

    Disabling AutoPlay/Autorun

Chapter 34 Mobile Device Security

2.8 — Given a scenario, implement methods for securing mobile devices

    Screen Locks

    Authenticator Applications

    Theft and Loss of Mobile Devices

    Compromised and Damaged Devices

    Policies and Procedures

Chapter 35 Data Destruction and SOHO Security

2.9 — Given a scenario, implement appropriate data destruction and disposal methods

    Formatting Drives

    Overwriting Drives




2.10 — Given a scenario, configure security on SOHO wireless and wired networks

    Changing Default Passwords

    Wireless-Specific Security Settings

    Enabling MAC Filtering

    Assigning Static IP Addresses

    Disabling Physical Ports and Physical Security

    Content Filtering/Parental Controls

    A Final Word on SOHO Routers

Core 2 (220-1002) Domain 3.0: Software Troubleshooting

Chapter 36 Troubleshooting Microsoft Windows

3.1 — Given a scenario, troubleshoot Microsoft Windows OS problems

    Windows Recovery

    Boot Errors

    Improper and Spontaneous Shutdowns

    Stop Errors

    Restoring Windows

    Common Windows Symptoms and Solutions

Chapter 37 Troubleshooting PC Security Issues and Malware Removal

3.3 — Given a scenario, use best practice procedures for malware removal

3.2 — Given a scenario, troubleshoot and resolve PC security issues

    The CompTIA A+ Seven-Step Malware Removal Procedure

    Malware Removal Scenario

    Symptoms of Viruses

    Symptoms of Spyware

    Preventing and Troubleshooting Spam

    Hijacked E-mail

    More Symptoms of PC Security Issues and Potential Solutions

Chapter 38 Troubleshooting Mobile Operating Systems

3.4 — Given a scenario, troubleshoot mobile OS and application issues

3.5 — Given a scenario, troubleshoot mobile OS and application security issues

    Wi-Fi Troubleshooting

    Bluetooth Troubleshooting

    Troubleshooting E-mail Connections

    Troubleshooting and Stopping Applications

    Initiating Resets

    Additional Mobile Device Troubleshooting

    Mobile Device Application and OS Troubleshooting

    External Monitor Issues

    Troubleshooting Mobile Device Security Issues

Core 2 (220-1002) Domain 4.0: Operational Procedures

Chapter 39 Documentation, Change Management, and Disaster Recovery

4.1 — Compare and contrast best practices associated with types of documentation

    Network Topology Diagrams

    Knowledge Bases/Articles

    Incident Documentation

    Compliance and Regulatory Policy

    Acceptable Use Policy

    Password Policy

    Inventory Management

4.2 — Given a scenario, implement basic change management best practices

4.3 — Given a scenario, implement basic disaster prevention and recovery methods

    Backup and Recovery

    Cloud Storage vs. Local Storage Backups

    Account Recovery Options

Chapter 40 Safety Procedures and Environmental Controls

4.4 — Explain common safety procedures

    ESD Prevention and Equipment Grounding

    Electrical Safety

    Electrical Fire Safety

    Physical Safety

4.5 — Explain environmental impacts and appropriate controls

    Temperature, Humidity, and Air

    MSDS and Disposal

    Power Devices

    Surge Protectors

    Uninterruptible Power Supplies

Chapter 41 Incident Response, Communication, and Professionalism

4.6 — Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts

    Incident Response


    Regulated Data

4.7 — Given a scenario, use proper communication techniques and professionalism

    Communication Techniques and Professionalism

Chapter 42 Basic Scripting and Remote Access Technologies

4.8 — Identify the basics of scripting

    Basic Data Types

    Basic Script Constructs

    Environment Variables

    Comment Syntax

    Script File Types

4.9 — Given a scenario, use remote access technologies

    Remote Desktop


    More Third-Party Tools

A+ Core 2 (220-1002) Practice Exam

Chapter 43 Getting Ready for the Exams, and Farewell

    Getting Ready for the Exams

    Tips for Taking the Real Exams

    General Practices for Taking Exams

    Smart Methods for Difficult Questions

    Wrapping Up the Exam

    Beyond the CompTIA A+ Certification

9780789760579   TOC   7/8/2019 


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