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This chapter is from the book

This chapter is from the book

Answers and Explanations

Objective 1.5

Identify the major operating system utilities, their purpose, location, and available switches.

  1. Answer a is correct. One of the Windows 2000/XP Computer Management Consoles, the Storage console, provides a standard set of tools for maintaining the system's disk drives.

  2. Answers a, b, and d are correct. (a) One way to access the Task Manager in Windows 2000 is to right-click the system tray and select Task Manager from the pop-up context menu. Then, select the application from the list on the Applications tab and click the End Task button. If prompted, click the End Task button again to confirm the selection. (b) Pressing Ctrl+Alt+Delete opens the Windows Security menu screen, which offers Task Manager as an option. Select the application from the list on the Applications tab and click the End Task button. If prompted, click the End Task button again to confirm the selection. (d) Pressing Ctrl+Shift+Esc accesses the Windows 2000 Task Managers. Select the application from the list on the Applications tab and click the End Task button. If prompted, click the End Task button again to confirm the selection.

  3. Answer d is correct. When an application hangs up in a Windows 2000 operating system, you can access the Task Manager window and remove it from the list of tasks.

  4. Answer b is correct. The Backup utility can be accessed by choosing Start, Programs, Accessories, System Tools. Select the Restore tab on the Backup Welcome screen. Supply the file and path of where the restore should come from in the dialog boxes. Click the Next button to continue with the Restore operation.

  5. Answer b is correct. In a full or total backup process, the entire contents of the designated disk are backed up. This includes directory and subdirectory listings and their contents. This backup method requires the most time each day to back up, but also requires the least time to restore the system after a failure.

Objective 3.2

Recognize when to use common diagnostic utilities and tools. Given a diagnostic scenario involving one of these utilities and tools, select the appropriate steps needed to resolve the problem.

  1. Answer b is correct. In a FAT environment, if the boot disk contains a copy of the FDISK command, you can use the FDISK /MBR command to restore the hard drive's Master Boot Record, along with its partition information, and leave the rest of the files intact.

  2. Answer d is correct. The VGA mode option was introduced in Windows NT 4.0 expressly for the purpose of managing video driver problems. Under this option, the system starts normally except that it loads the standard Windows VGA display driver that every VGA adapter should run with.

  3. Answer d is correct. You can use the Recovery Console to perform tasks such as copying files to the hard disk used for booting; controlling the startup state of services; adding, removing, and formatting volumes on the hard disk; repairing the MBR or boot sector of a hard disk or volume; and restoring the Registry. It cannot be used to uninstall programs.

  4. Answers a and c are correct. When dealing with starting up a disk operating system, four tools can prove very useful to help you isolate the cause of startup problems. They are error messages and beep codes, clean boot disks (Emergency Startup Disks), single-step startup procedures, and system log files.

  5. Answer d is correct. The emergency repair process is designed to repair the operating system in which you can repair the boot sector, replace the system files, and repair the startup files.

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