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Review Questions

  1. Which three of the following processes are subprocesses or phases of a troubleshooting process?

    1. Solve the problem
    2. Eliminate
    3. Compile
    4. Report the problem
    5. Define the problem
  2. Which three of the following approaches are valid troubleshooting methods?

    1. Swap-components
    2. Ad Hoc
    3. Compare-configurations
    4. Follow-the-path
    5. Hierarchical
  3. Which three of the following troubleshooting approaches use the OSI reference model as a guiding principle?

    1. Top-down
    2. Bottom-up
    3. Divide-and-conquer
    4. Compare-configurations
    5. Swap-components
  4. Which of the following troubleshooting methods would be most effective when the problem is with the Ethernet cable connecting a workstation to the wall RJ-45 jack?

    1. Top-down
    2. Divide-and-conquer
    3. Compare-configurations
    4. Swap-components
    5. Follow-the-path
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