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This chapter is from the book

Summary

The fundamental elements of a troubleshooting process are as follows:

  • Defining the problem
  • Gathering information
  • Analyzing information
  • Eliminating possible causes
  • Formulating a hypothesis
  • Testing the hypothesis
  • Solving the problem

Some commonly used troubleshooting approaches are as follows:

  • Top-down
  • Bottom-up
  • Divide-and-conquer
  • Follow-the-path
  • Compare-configurations
  • Swap-components
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