Recommended Study Resources
The book CCNA Voice 640-461 Official Cert Guide, Second Edition is a comprehensive resource to prepare for the exam. This book starts by looking at the difference between traditional voice and unified voice, then the components that are part of the Cisco Unified Communications. Next, CME is used to implement a Small Business solution; in this section you will learn how to manage endpoints and end users, understand the dial plans, and how to enable some telephony features with CME. Once you have learned how to use CME for small implementations, an Enterprise VoIP implementation using CUCM is presented. Also, voicemail integration and Unified presence support is covered. The final section of the book covers issues and subsequent troubleshooting for working with CME, CUCM, Unity Connection and Cisco Presence.