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Exam Prep Questions

Question 1

You are working as a help desk support technician for a small insurance company. A new user reports to you that Outlook Express continually prompts her for a password when checking for new messages. She does not want to continually have to type in her password. What should you do?

  1. Change the security zone using the Security tab from the Outlook Express Options dialog box.

  2. Open the properties window for the email account and select the Remember Password option on the Servers tab.

  3. Open the properties window for the email account and select the Servers tab. Click the My Server Requires Authentication option.

  4. Open the Options dialog box for Outlook Express. From the General tab, select the Automatically Log On to Windows Messenger option.

Answer B is correct. Outlook Express can be configured to remember the password for an email account so you are not prompted to type it in when Outlook Express checks for email. You can configure this setting by opening the properties window for the email account, selecting the Servers tab, and clicking the Remember Password option. Answer A is incorrect because a security zone is used to apply security settings. Answer C is incorrect because this option is selected if your outgoing mail server requires authentication. Answer D is incorrect because this option is used to configure Outlook Express to automatically log you on to Windows Messenger.

Question 2

You are currently using Outlook Express as your email client. You want all messages from your boss to be placed in a specific folder when they are received. What should you do?

  1. Import all email messages from your boss into the specific folder.

  2. Create a rule that moves all email messages from your boss into a specific folder.

  3. Manually move each message into a specific folder after you read them.

  4. Outlook Express does not support this functionality.

Answer B is correct. To change how Outlook Express processes received mail messages, you must create a rule. A rule can be created to move all messages received from a specific person or email address into a specific folder. Answer A is incorrect because the Import function is used to import mail messages from another program into Outlook Express. Outlook Express does allow you to manually move individual messages into a different folder. However, doing so would require more effort than creating a rule that will do it automatically. Therefore, answer C is incorrect. Answer D is incorrect because rules in Outlook Express allow you to configure how received mail messages are processed.

Question 3

A user reports that Outlook Express is performing slowly. Upon investigation, you also discover that the user has limited disk space. You want to improve application performance while, at the same time, reclaim some of the wasted disk space. What should you do?

  1. Empty the Deleted Items folder.

  2. Compact the messages using the Maintenance tab from the Options dialog box.

  3. Clear the Temporary Internet Files folder using the General tab from the Internet Options dialog box.

  4. Export all the user's messages from Outlook Express.

Answer B is correct. By using the compact feature in Outlook Express, you can reclaim wasted disk space and improve application performance. When folders are compacted, messages marked for deletion are removed from the computer. Answer A is incorrect because this will not purge all unwanted information from the computer. Deleted messages are removed only from the user's view. Answer C is incorrect because the information stored within the Temporary Internet Files folder is used for browsing the Internet. Clearing the contents of this folder will free disk space but not improve performance of Outlook Express. Answer D is incorrect. The export function is used to move messages from Outlook Express into another email program such as Outlook.

Question 4

You are the help desk technician for a small consulting firm. One of the users recently received an email message with an executable attachment. You want to prevent users from opening attachments that could be potentially harmful. What should you do?

  1. Have users forward all email messages with attachments to you before opening them.

  2. Change the program used to open executables to Outlook Express.

  3. Using the Options dialog box, configure Outlook Express to block attachments that could be potentially harmful.

  4. Using the Options dialog box, configure Outlook Express to notify you when another program attempts to send an email.

Answer C is correct. Outlook Express can be configured to block attachments that can be potentially harmful to a computer. You can enable this option by using the Security tab within the Options dialog box. Therefore, answers A and B are incorrect. Answer D is incorrect because this option is used to prevent viruses from sending email to contacts in your address book.

Question 5

You are working as a support technician for an Internet service provider. A home user calls to report that she is unable to send and receive email. However, she can successfully browse the Internet. You verify that the user is logging in with the correct username and password. What else should you do?

  1. Verify that the user's modem is working correctly.

  2. Verify that the settings for the dial-up connection are properly configured.

  3. Check the email account properties to verify that they match those of the ISP.

  4. Verify that Outlook Express is configured to check for new messages.

Answer C is correct. When you are troubleshooting email problems, one of the first things you should do is verify that the settings configured for the email account match those of the ISP. For example, make sure the user has specified the correct name of the POP3 server. Answers A and B are incorrect because it has already been established that the user can browse the Internet. Answer D is incorrect because Outlook Express is unable to connect to the mail servers.

Question 6

A user calls to indicate that he has been recently receiving a large amount of spam email in his Inbox. This unwanted email is received several times throughout the day and must be manually deleted. The user is concerned that some of the emails may contain viruses and does not want to receive them anymore. What should you do?

  1. Create a rule that places all email from the sender into another folder.

  2. Configure Outlook Express to automatically empty the contents of the Deleted Items folder when it is closed.

  3. Block the email address of the sender.

  4. Create a rule that places all incoming email from the sender into the Deleted Items folder.

Answer C is correct. If the user does not want to receive any email from the sender, the sender's email address should be blocked. Any email from a blocked sender will not be received. Therefore, answers A, B, and D are incorrect.

Question 7

You are troubleshooting an email problem for a user. When the user attempts to receive email, the error message shown in the figure below. What should you do?

Figure 3.13Figure 3.13

  1. Verify that the user is typing the correct password from the email account properties window.

  2. Check that the username is correct from the email account properties window.

  3. Check that the name of the incoming mail server is correct from the email account properties window.

  4. Verify that the user is connecting to the default POP3 port of 120 on the mail server.

Answer C is correct. The error indicates that the incoming mail server cannot be found. One of the first things you should check is that the name of the incoming mail server is correctly configured. Answers A and B are incorrect because the error message does not indicate a problem with authentication. Answer D is incorrect because the default POP3 port is 110. You can see by the error message that the user is connecting to the correct port.

Question 8

One of the users in your organization has a home office. He is able to receive email from his home or office computer. However, he reports that any email he receives on one computer is not available on the other computer. What should you do?

  1. Instruct the user to forward a copy of all received emails to himself.

  2. Have the user work offline when in his home office.

  3. Using the General tab from the Outlook Express Options dialog box, configure Outlook Express not to connect to the Internet when checking for new messages.

  4. Using the Advanced tab from the email account properties window, configure Outlook Express to leave a copy of all messages on the server.

Answer D is correct. Outlook Express can be configured to store a copy of all received email messages on the mail server (if the server permits this). The received email messages can then be available from both computers. Therefore, answers A, B, and C are incorrect.

Question 9

You have set up Outlook Express for a new user. She can successfully send and receive email. The user calls you in regards to the Outlook Express interface. She wants to be able to view the content of received messages without having to open each one in a new window. What should she do?

  1. Open the Windows Layout Properties dialog box and enable the preview pane.

  2. Open the Options dialog box for Outlook Express and enable Outlook Express to go directly to the Inbox when started.

  3. Open the Options dialog box for Outlook Express and enable Outlook Express to display folders with unread messages.

  4. Create a new rule that displays the preview pane for all received messages.

Answer A is correct. To display the preview pane, you must open the Windows Layout Properties dialog box and enable the preview pane. Therefore, answers B and C are incorrect. Answer D is incorrect because rules are used to configure how Outlook Express handles incoming email.

Question 10

Users in your company currently use Outlook Express. However, all users are being migrated to Microsoft Outlook. You want to move email messages from Outlook Express into Microsoft Outlook. What should you do?

  1. Use the Export function of Outlook Express.

  2. Use the Save As function within Outlook Express and save all messages into a .pst file.

  3. Import the messages into a .pst file. Import the messages into Microsoft Outlook.

  4. Back up the mail messages and restore them in Microsoft Outlook.

Answer A is correct. You can use the Export function within Outlook Express to copy all mail messages (as well as the address book) into Microsoft Outlook. Therefore, answers B, C, and D are incorrect.

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