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Exam Topics

The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam.

Configure Cisco Unity Connection

  • Choose the appropriate desktop messaging interface for client machines
  • Integrate Cisco Unity Connection and Cisco Unified Communications Manager
  • Configure Cisco Unity Connection system settings
  • Describe call management options
  • Configure call routing options
  • Configure audiotext applications
  • Configure Cisco Unity Connection partitions and search spaces
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Connection
  • Troubleshoot Cisco Unity Connection

Configure Cisco Unity Express using the GUI

  • Choose the appropriate desktop messaging interface for endpoints
  • Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
  • Configure Cisco Unity Express system settings
  • Configure call routing options
  • Configure auto-attendant
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
  • Troubleshoot Cisco Unity Express

Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

  • Describe VPIM
  • Configure VPIM on Cisco Unity Connection
  • Configure VPIM on Cisco Unity Express

Implement Cisco Unified Presence Solution

  • Describe the function and operation of Cisco Unified Presence
  • Describe Cisco Unified Presence solution components
  • Describe the Cisco Unified Presence solution communication flows
  • Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
  • Integrate Cisco Unified Presence with Cisco Unified Communications Manager
  • Integrate Cisco Unified Presence with Cisco Unified Communications applications
  • Troubleshoot Cisco Unified Presence
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