Home > Store > CompTIA > A+

CompTIA A+ 220-801 and 220-802 Pearson uCertify Course, Cert Guide, and Simulator Bundle

Register your product to gain access to bonus material or receive a coupon.

CompTIA A+ 220-801 and 220-802 Pearson uCertify Course, Cert Guide, and Simulator Bundle

Book

  • Your Price: $182.24
  • List Price: $214.40
  • Usually ships in 24 hours.

About

Features

  • Work through 216 Control Panel scenarios and exercises for both Windows 7 and XP
  • Includes an assisted Student Mode and a Professional Mode where users can work freely
  • Keeps track of all keystrokes so users can measure their effectiveness and efficiency with every task and command
  • Includes 45 hands-on hardware configuration and troubleshooting labs
  • Device-ready - course can be taken on computer, tablet, or mobile
  • Description

    • Copyright 2014
    • Pages: 1120
    • Edition: 1st
    • Book
    • ISBN-10: 0-7897-5242-5
    • ISBN-13: 978-0-7897-5242-0

    The CompTIA A+ 220-801 and 220-802 Pearson uCertify Course, Cert Guide, and Simulator Bundle is an Academic package designed for instructor-led classroom environments.

    The package includes the CompTIA A+ 220-801 and 220-802 Pearson uCertify Course, the CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, and the CompTIA A+ 220-801 and 220-802 Simulator.

    uCertify Course Instructor Feature Highlights

    • Super roster for course and student management
    • Master course and instantaneous cloning for multiple sections
    • Powerful analytics to track student engagement and progress
    • Customizable assignment dates and skill mastery levels
    • Pre and post assessments for benchmarking
    • Maps to certification exam domains
    • Grade book export feature

    uCertify Course Student Feature Highlights

    • Device ready! Online on your computer, tablet, or your mobile device (Android, iOS)
    • Course dashboard provides ease of use
    • Interactive e-Learning elements throughout course
    • Exercises, flash cards and quizzes
    • Track progress via a personal study planner
    • Video tutorials
    • Simulator exercise guide for hands-on practice

    uCertify Course Minimum Requirements

    • Internet access required
    • Works on the following major browsers on versions no more than 2 years old:
    • Google Chrome
    • Internet Explorer
    • Mozilla Firefox
    • Safari

    Courses can be accessed from PC and Mac as well as iOS and Android devices (including iPad, iPhone, Android smart phone, and Android tablet).

    About the Textbook

    CompTIA A+ 220-801 and 220-802 Authorized Cert Guide is a comprehensive textbook and study package for an introductory-level networking course. This book covers all the exam topics on the CompTIA A+ 220-801 and 220-802 exams. Material is presented in a concise manner, focusing on increasing student's retention and recall of exam topics. Students will organize their study through the use of the consistent features in these chapters.

    This textbook comes complete with full instructor supplements to assist instructors with building effective lesson plans. An instructor guide, PPT slide decks, and test bank are all offered to instructors adopting this book for their classroom.

    Pearson IT Certification Practice Test minimum system requirements:

    Windows XP (SP3), Windows Vista (SP2), or Windows 7; Microsoft .NET Framework 4.0 Client; Pentium class 1GHz processor (or equivalent); 512 MB RAM; 650 MB disc space plus 50 MB for each downloaded practice exam

    About the Simulation Software

    CompTIA A+ 220-801 and 220-802 Simulator helps students develop and practice hands-on skills without the investment in expensive lab hardware or changing the settings on their computer. The Simulator uses scenario-based labs to develop critical thinking and problem solving skills. It gives students immediate feedback as they explore the operating system and guides them to solutions for each of the more than 216 control panel scenarios. It also encourages students to experiment with multiple pathways to accomplish each task. The simulator includes 44 hands-on hardware labs designed to reinforce A+ exam topics including CPU installation, Utilizing a multimeter, Configure drives for RAID 0 and I, Master/Slaving drives, and much more.

    In addition to the wealth of hands-on exercises, this software comes complete with more than ten hours of video training by expert instructor Beth Smith. These Live Lessons cover firmware, hardware, Windows XP, Windows Vista, Windows 7, printers, laptops, networking, security, and operational procedures in over 165 focused and concise videos so students can find specific topics and master them quickly.

    System requirements:

    • Microsoft Windows XP (SP2/SP3), Windows Vista (32-bit/64-bit) with SP1, Windows 7 (32-bit/64-bit), Windows 8 (Desktop UI only), Mac OS X 10.6, 10.7, 10.8, and 10.9
    • Intel® Pentium® III 1GHz or faster processor (Windows) or Intel Core™ Duo 1.83GHz or faster processor (Mac)
    • 512 MB RAM (1 GB recommended)
    • 1.5 GB hard disk space
    • 32-bit color depth at 1024 x 768 resolution
    • Adobe Acrobat Reader version 8.0 or higher
    • Connection to the Internet during installation for access code validation

    Sample Content

    Table of Contents

    CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Deluxe Edition Table of Contents

    Introduction

    Chapter 1 Technician Essentials and PC Anatomy 101 3

    The Essential Parts of Any Computer 4

        Front and Rear Views of a Desktop PC 5

        All Around a Notebook (Laptop) Computer 7

        Quick Reference to PC Components 8

    Hardware, Software, and Firmware 9

        Hardware 10

        Software 10

        Firmware 11

        Why Hardware, Software, and Firmware Are Important to Understand 11

    Points of Failure 11

        Points of Failure on a Desktop Computer 12

        Points of Failure on a Notebook Computer 13

    The CompTIA Six-Step Troubleshooting Process 14

    PC Tools 15

        Basic Tools for Assembly/Disassembly of Computers 15

        ESD Protection 16

        System and Electrical Testing Tools 16

        Network Installation and Configuration Tools 17

        Printer Maintenance Tools 18

    Important Websites 18

    Review All the Key Topics 19

    Complete the Tables and Lists from Memory 19

    Define Key Terms 19

    Complete Hands-On Labs 19

        Lab 1-1: Determine the External Equipment Available on a Desktop or Laptop Computer 20

        Lab 1-2: Determine the Tool(s) to Use for Performing Specified Service on a PC 21

    Answer Review Questions 21

    Answers to Hands-On Labs 24

        Lab 1-1: Determine the external equipment available on a desktop or laptop computer. 24

        Lab 1-2: Determine the tool(s) to use for performing specified service on a PC. 26

    Answers and Explanations to Review Questions 26

    Chapter 2 Motherboards and Processors 29

    Motherboards and Their Components 30

        Form Factors 31

        Integrated I/O Ports 33

        Memory Slots 35

        Expansion Slots 36

        Chipset Components 42

        Jumpers and Jumper Blocks 44

        Fan Connectors 44

        Audio Connectors 45

        Front-Panel Connectors 46

    Installing Motherboards 48

        Step-by-Step Motherboard Removal 48

        Preparing the Motherboard for Installation 50

        Step-by-Step Motherboard Installation 51

    Troubleshooting Motherboards 52

        Unexpected Shutdowns 52

        Continuous Reboots (Power Supply and BSOD Problems) 53

        BIOS Time and Settings Resets 53

        System Lockups 54

        POST Code Beeps at Startup 54

        Blank Screen on Bootup 54

        Smoke or Burning Smells 55

        System Will Not Start 55

    Processors and CPUs 58

        Overview of Processor Differences 58

        Intel Processors 58

        AMD Processors 64

    CPU Technologies 69

        Hyperthreading (HT Technology) 70

        Multicore 70

        Cache 70

        Bus Speeds 71

        Overclocking 72

        32-bit Versus 64-bit Architecture 73

        Virtualization Support 73

        Integrated GPU 74

    CPU Cooling 74

        Passive and Active Heat Sinks 75

        Liquid Cooling Systems 76

    Review All the Key Topics 78

    Complete the Tables and Lists from Memory 79

    Define Key Terms 79

    Complete Hands-On Lab 79

        Lab 2-1: Determine Available USB Ports, Locations, and Types 79

        Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 80

    Answer Review Questions 80

    Answers to Hands-On Lab 82

        Lab 2-1: Determine Available USB Ports, Locations, and Types 82

        Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 83

    Answers and Explanations to Review Questions 83

    Chapter 3 BIOS 85

    Understanding BIOS, CMOS, and Firmware 86

    Configuring the System BIOS 89

        Accessing the BIOS Setup Program 89

        UEFI and Traditional BIOS 91

        BIOS Settings Overview 92

        Automatic Configuration of BIOS/CMOS Settings 95

        Main Menu 96

        Standard Features/Settings 96

        System Information 98

        Boot Settings and Boot Sequence 98

        Integrated Ports and Peripherals 100

        Power Management 104

        PnP/PCI Configurations 105

        Hardware Monitor 105

        Processor and Memory Configuration 106

        Virtualization Support 106

        Security Features 108

        Exiting the BIOS and Saving/Discarding Changes 109

    Power-On Self Test (POST) and Error Reporting 110

        Beep Codes 111

        POST Error Messages 112

        POST Hex Codes 112

    BIOS Updates 114

        Flash BIOS Update 115

        BIOS Chip Replacement 118

    Review All the Key Topics 120

    Complete the Tables and Lists from Memory 120

    Define Key Terms 121

    Complete Hands-On Labs 121

        Lab 3-1: Disable Onboard Audio 121

        Lab 3-2: Check Fan and Voltage Levels 121

    Answer Review Questions 122

    Answers to Hands-On Labs 125

        Lab 3-1: Disable Onboard Audio 125

        Lab 3-2: Check Fan and Voltage Levels 125

    Answers and Explanations to Review Questions 125

    Chapter 4 Power Supplies and System Cooling 129

    Power Supplies 130

        Power Supply Ratings 130

        Multivoltage Power Supplies 133

        Power Supply Form Factors and Connectors 135

        Removing and Replacing the Power Supply 139

    Troubleshooting Power Supplies 141

        Overloaded Power Supplies–Symptoms and Solutions 141

        Loud Noises from the Power Supply 142

        Finding Solutions to a “Dead” System 143

        Overheating 144

        Fans Turn But System Doesn’t Start 149

        Testing Power Supplies and Other Devices with a Multimeter 149

    Avoiding Power Supply Hazards 154

    Power Protection Types 155

        Surge Suppressors 156

        Battery Backup Units (UPS and SPS) 158

        Buying the Correct-Sized Battery Backup System 159

        Power-Conditioning Devices 160

    System Cooling 161

        Northbridge and Southbridge Chips and Voltage Regulators 161

        Video Card Cooling 163

        Case Fans 163

        Thermal Compound 164

    Review All the Key Topics 167

    Complete the Tables and Lists from Memory 168

    Define Key Terms 168

    Complete Hands-On Lab 168

        Lab 4-1: Check Power Supply Voltages 168

        Lab 4-2: Check for Airflow Problems Inside the System 168

    Answer Review Questions 169

    Answers to Hands-On Lab 172

        Lab 4-1: Check Power Supply Voltages 172

        Lab 4-2: Check for Airflow Problems Inside the System 172

    Answers and Explanations to Review Questions 173

    Chapter 5 R AM 177

    RAM Basics 178

    Memory Modules 180

        DRAM 180

        SRAM 181

        SDRAM 181

        DDR SDRAM 181

        DDR2 SDRAM 182

        DDR3 SDRAM 182

        Rambus 183

        Operational Characteristics 184

        Comparison of Memory Modules 184

        Memory Module Width 185

        Parity and Non-Parity Memory 185

        ECC and Non-ECC Memory 187

        Registered and Unbuffered Memory 188

        Single-Sided and Double-Sided Memory 188

    Installing Memory Modules 189

    Troubleshooting Memory 192

        Verifying RAM Compatibility 192

        Overclocking Can Lead to System Instability 192

        Use Caution When Mismatching RAM Speeds 193

         “Parity Error - System Halted” Message 194

        RAM-Sizing Errors at Bootup 194

        Determining Whether Cache RAM Is the Source of a Memory Problem 195

        Other Methods for RAM Testing 195

        Preventative Maintenance for Memory 196

    Review All the Key Topics 197

    Complete the Tables and Lists from Memory 197

    Define Key Terms 197

    Complete Hands-On Labs 198

        Lab 5-1: Select and Install the Correct RAM 198

    Answer Review Questions 199

    Answers to Hands-On Labs 202

        Lab 5-1: Select and Install the Correct RAM 202

    Answers and Explanations to Review Questions 203

    Chapter 6 I/O and Input Ports and Devices 207

    Introduction to I/O Ports 208

    USB 209

        USB Port Types, Speeds, and Technical Details 209

        Adding USB Ports 213

        Troubleshooting USB Ports and Devices 215

    IEEE-1394 (FireWire) 218

        IEEE 1394 Ports and Cables 218

        IEEE 1394—Compatible Devices 219

        Installing an IEEE 1394 Card 220

        Troubleshooting IEEE 1394 Ports and Devices 220

    SCSI 221

        Multiple Device Support with SCSI Host Adapters 222

        Jumper Block and DIP Switch Settings for Device IDs 223

        SCSI Standards 225

        SCSI Cables 225

        SCSI Signaling Types 227

        Daisy-Chaining SCSI Devices 227

        SCSI Host Adapter Card Installation 228

        SCSI Daisy-Chain Maximum Length 229

        SCSI Termination Methods 229

    COM (Serial) 231

        Serial Port Pinouts 233

        Types of Serial Cables 235

        How to Configure or Disable Serial Ports 236

        Serial Port Software Configuration 236

        Adding Additional Serial Ports 238

        Troubleshooting Serial Ports and Devices 238

    LPT (Parallel) 240

        Parallel Port Configuration 243

        Types of Parallel Cables 244

        How to Configure or Disable Parallel Ports 246

        Adding Parallel Ports 247

        Troubleshooting Parallel (LPT) Ports, Devices, and Switchboxes 247

        Testing Parallel and Serial Ports 248

    PS/2 Mouse and Keyboard 249

    Audio 249

        Analog Audio Mini-Jacks 249

        SPDIF Digital Audio 250

    Mouse 251

        Mouse Hardware Resource Use 252

        Troubleshooting Mice and Pointing Devices 253

        Maintaining Mice and Pointing Devices 257

    Keyboard 258

        Troubleshooting Keyboards 258

        Maintaining Keyboards 259

    Bar Code Reader 259

    Touch Screen 260

        Touch Screen Interfacing to the Computer 261

        Installing a Touch Screen 262

        Troubleshooting a Touch Screen 262

    KVM Switch 263

    Review All the Key Topics 264

    Complete the Tables and Lists from Memory 265

    Define Key Terms 265

    Complete Hands-On Lab 265

        Lab 6-1: Check USB Device Power Usage 265

    Answer Review Questions 266

    Answers to Hands-On Lab 269

        Lab 6-1: Check USB Device Power Usage 269

    Answers and Explanations to Review Questions 269

    Chapter 7 Video Displays and Video Cards 273

    Video Card Types 274

        Video Card Cooling 275

    Display Types 276

        CRT Monitor 277

        LCD Monitor 278

        LED Monitor 279

        Plasma 279

        Data Projector 280

        OLED 281

    Installing a Video Card 282

        BIOS Configuration 282

        Video Card Physical and Driver Installation 282

    Video Connector Types 285

        VGA 285

        DVI 286

        HDMI 286

        DisplayPort 288

        Component/RGB 289

        S-Video 289

        Composite 289

        Installing a Monitor 289

    Video Display Settings 292

        Resolution 292

        Color Quality (Color Depth) 295

        Refresh Rates 296

    Troubleshooting Displays and Video Cards 297

        Troubleshooting Picture Quality Problems with OSD 298

        Using Advanced Display Properties for Troubleshooting 299

        Troubleshooting Video Hardware 300

        Preventative Maintenance for Displays 302

    Review All the Key Topics 304

    Complete the Tables and Lists from Memory 304

    Define Key Terms 305

    Complete Hands-On Labs 305

        Lab 7-1: Select the Appropriate Video Connectors 305

    Answer Review Questions 306

    Answers to Hands-On Labs 309

        Lab 7-1: Select the Appropriate Video Connectors 309

    Answers and Explanations to Review Questions 310

    Chapter 8 Customized PCs and Multimedia Devices 313

    Customized PC Configurations 314

        Graphic/CAD/CAM Design Workstation 314

        Audio/Video Editing Workstation 316

        Virtualization Workstation 318

        Gaming PC 319

        Home Theater PC 321

        Standard Thick Client 322

        Thin Client 323

        Home Server PC 323

    Evaluating Onboard Components 324

        General System Information 324

        Processor Information and Hardware-Assisted Virtualization Readiness 326

    Installing and Configuring Multimedia Devices 327

        Webcams 327

        Digital Cameras 328

        Sound Cards 329

        Installing a MIDI Enabled Device 332

        Microphone 333

        Video Capture and TV Tuner Cards 335

    Review All the Key Topics 337

    Complete the Tables and Lists from Memory 337

    Define Key Terms 338

    Complete Hands-On Labs 338

        Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 338

    Answer Review Questions 341

    Answers to Hands-On Labs 343

        Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 343

    Answers and Explanations to Review Questions 343

    Chapter 9 L aptop and Notebook Computers 345

    Laptop Expansion Options 346

        PCMCIA (PC Card, CardBus) 346

        ExpressCard 350

        Memory 352

        Connecting USB Drives to Your Laptop 352

        Flash Memory Cards 352

    Best Practices for Laptop Disassembly 353

    Hardware Device Replacement 354

        Removing and Replacing the Battery 355

        Replacing a Laptop Keyboard or Pointing Device 356

        Replacing Speakers 358

        Replacing a Laptop Hard Drive 358

        Performing a Memory Upgrade 360

        Replacing an Optical Drive 362

        Removing a Wireless Card (Mini-PCI or Mini-PCIe) 362

        Replacing the Screen 365

        Replacing the Fan, Heat Sink, and CPU 366

    Laptop Displays 368

        LCD Displays 369

        LED Displays 369

        OLED Displays 369

        Plasma Displays 370

        Display Resolutions and Viewing Quality Considerations 370

        Inverter and Backlight Components 372

        Wi-Fi Antenna Components 373

    Laptop Features 374

        Special Laptop Function Keys 374

        Working with Dual Displays 375

        Working with Port Replicators and Docking Stations 380

        Physically Securing a Laptop Computer 381

    Troubleshooting Laptop Problems 382

        Troubleshooting Display Problems 382

        Power Problems 384

        Keyboard Problems 385

        Network Problems 386

    Review All the Key Topics 387

    Complete the Tables and Lists from Memory 388

    Define Key Terms 388

    Complete Hands-On Lab 388

        Lab 9-1: Locate Laptop Hard Drive and Memory 388

    Answer Review Questions 391

    Answers to Hands-On Lab 394

        Lab 9-1: Locate Laptop Hard Drive and Memory 394

    Answers and Explanations to Review Questions 394

    Chapter 10 Mobile Devices 397

    Mobile Device Hardware 398

        Examples of Mobile Device Hardware 398

        Differences Between Tablets and Laptops 399

        Tablet and Laptop Similarities 400

        Upgrading and Replacing the Memory Card and the Battery in a

        Smartphone 400

        Hardware Wrap-Up 403

        Mobile Hardware Wrap-Up 404

    Mobile Operating Systems 404

        Android Versus iOS 404

        Where and How to Get Applications 408

        Adjusting the Display 408

        GPS and Geotracking 411

        Mobile OS Wrap-Up 412

    Mobile Network Connectivity 412

        GSM Cellular Connectivity 412

        Wi-Fi Network Connectivity 414

        Wi-Fi Troubleshooting 416

        Bluetooth Configuration 418

        Email Configurations 421

        Mobile Network Connectivity Wrap-Up 424

    Mobile Synchronization 424

        Synchronizing an Android Device to a PC 424

        Synchronizing an iPad2 to a PC 427

        Synchronizing Other Devices 428

        Mobile Sync Wrap-Up 429

    Mobile Security 429

        Protecting Against Stolen or Lost Devices 429

        Protecting Against Compromised or Damaged Devices 432

        Turning Off Applications and Resets 435

        Security Wrap-Up 438

    Review All the Key Topics 439

    Define Key Terms 440

    Complete Hands-On Labs 440

        Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 440

        Lab 10-2: Secure a Mobile Device 440

    Answer Review Questions 441

    Answers to Hands-On Labs 444

        Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 444

        Lab 10-2: Secure a Mobile Device 444

    Answers and Explanations to Review Questions 445

    Chapter 11 Printers 449

    Laser Printers 450

        Toner Cartridges 450

        The Laser Printing (EP) Process 451

        Color Laser Printing Differences 454

    Inkjet Printers 455

        Ink Cartridges 457

        Calibrating the Printer 458

    Thermal Printers 459

        Thermal Print Processes 459

        Thermal Printer Ribbons 460

        Thermal Printer Paper 460

    Impact Printers 461

        Impact Dot Matrix Print Process 462

        Impact Dot-Matrix Printheads 463

        Impact Printer Ribbons 463

        Impact Printer Paper and Media 464

    Printer Installation and Configuration 464

        Installing a Printer 465

        Installing RAM 467

        Upgrading Firmware 469

        Printer Interface Types 469

        Printer Sharing in Windows 471

        Configuring Options and Device Settings 472

        Printing a Test Page 476

        Working with the Print Spooler 477

    Printer Maintenance 478

        Laser Printer Maintenance 478

        Inkjet Printer Maintenance 480

        Thermal Printer Maintenance 482

        Impact Printer Maintenance 483

    Printer Troubleshooting 484

        Streaks and Smudges 484

        Faded Prints 485

        Ghost Images 486

        Toner Not Fused to Paper 486

        Creased Paper 487

        Paper Not Feeding 487

        Paper Jam 487

        No Connectivity 488

        Garbled Characters on Paper 488

        Vertical Lines on a Page 489

        Backed Up Print Queue 489

        Low Memory Errors 490

        Access Denied 492

        Printer Won’t Print 492

        Color Output in Wrong Print Colors 492

        Unable to Install Printer 492

        Error Codes 492

    Review All the Key Topics 494

    Define Key Terms 494

    Complete the Hands-On Lab 495

        Lab 11-1: Solve Inkjet Printing Problems 495

    Answer Review Questions 495

    Answers to Hands-On Lab 498

        Lab 11-1: Solve Inkjet Printing Problems 498

    Answers and Explanations to Review Questions 498

    Chapter 12 Storage Devices 501

    Drive Interface Types 502

        External and Internal Drive Interfaces 502

        PATA and SATA Performance Characteristics 504

        PATA Cabling, Configuration, and Setup 506

        SATA Configuration and Cabling 508

        SCSI IDs 510

        Hot-Swappable Drive Interfaces 511

    Hard Disk Drives 512

        Performance Factors for SATA and PATA Hard Disks 512

        Internal Hard Disk Drive Installation 513

        eSATA Drives 519

    SSD and Flash Drives 520

        Flash Memory Cards 520

        Flash Card Reader 523

        USB Flash Memory Drives 524

        SSD 525

    RAID 526

        Creating an ATA or SATA RAID Array 528

    Optical Drives 531

        Comparing CD, DVD, and Blu-ray Drives and Media 531

        DVD Media Types 532

        Blu-ray Media Types 532

        Drive Speed Ratings 533

        Recording Files to Optical Discs 533

    Floppy Drives 538

        Floppy Drive Capacities 538

        Floppy Disk Drive Hardware Configuration 539

        Maintaining Floppy Disks, Data, and Drives 540

    Tape Drives 541

    Troubleshooting Hard Drives, SSDs, and RAID Arrays 542

        Read/Write Failures 543

        Slow Performance 543

        Noises Coming from Hard Disk 546

        Boot Failure 547

        Drive Not Recognized 548

        Operating System Not Found 548

        RAID Not Found 549

        RAID Failure 549

        Disk Surface and Data Recovery Tools 550

    Review All the Key Topics 553

    Complete the Tables and Lists from Memory 553

    Define Key Terms 554

    Complete Hands-On Lab 554

        Lab 12-1: Configure SATA Ports 554

        Lab 12-2: Configure PATA Jumper Blocks 555

    Answer Review Questions 557

    Answers to Hands-On Lab 560

        Lab 12-1: Configure SATA Ports 560

        Lab 12-2: Configure PATA Jumper Blocks 560

    Answers and Explanations to Review Questions 561

    Chapter 13 Installing and Upgrading Windows 565

    Installing Windows 566

        Minimum and Recommended Hardware Requirements 566

        Boot Methods 570

        Types of Installation 570

        Time/Date/Language/Region Settings 579

        Partitioning 580

        File System Types and Formatting 586

        Loading Alternative Third-Party Disk Drivers 588

        Workgroup Versus Domain Setup 589

    Transferring User Data 589

        Windows Easy Transfer 590

        User State Migration Tool 591

    Updating Windows 592

        Using Windows Update and Microsoft Update 592

        Installing Service Packs Manually 593

    Setting Up Recovery Partitions and Discs 595

    Review All the Key Topics 597

    Complete the Tables and Lists from Memory 597

    Define Key Terms 598

    Complete Hands-On Lab 598

        Lab 13-1: Selecting Installation Options for Windows 7 598

    Answer Review Questions 599

    Answers to Hands-On Lab 602

        Lab 13-1: Selecting Installation Options for Windows 7 602

    Answers and Explanations to Review Questions 602

    Chapter 14 Using and Managing Windows 605

    Windows Versions and Editions 606

        Windows XP Family 607

        Windows Vista Family 607

        Windows 7 Family 608

    Windows Features 609

        Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets) 610

        Shadow Copy 612

        ReadyBoost 613

        Compatibility Mode 615

        Windows XP Mode 618

        Administrative Tools 618

        File Structure and Paths 620

    Command-Line Tools 621

        Starting a Command-Prompt Session with CMD.EXE 621

        Internal Commands Overview 622

        Using Wildcards to Specify a Range of Files 624

        COPY 624

        XCOPY 625

        ROBOCOPY.EXE 627

        MKDIR, CHDIR, and RMDIR (MD, CD, and RD) 628

        Format/Format.exe 629

        Diskpart 633

        DEL 635

        Tasklist 636

        Taskkill 638

    Administrative Features 640

        Computer Management (MMC) 640

        Performance Monitor/System Monitor 641

        Services (Services.msc) 642

        Task Scheduler 645

        Print Management 648

        Task Manager 648

    Disk Management 650

        Mount Points and Mounting a Drive 655

        Windows File Systems 657

    Run-Line Utilities 661

        Notepad 662

        Windows Explorer 662

        MSInfo32 (System Information) 670

        DXDiag (DirectX Diagnostics) 672

    Control Panel 673

        Starting Control Panel 674

        Category and Icon Views 674

        Shortcuts to Control Panel Functions 678

        Display Options 678

        Folder Options 679

        System 680

        Power Options 682

        Add/Remove Programs (Windows XP) 686

        Programs and Features (Windows Vista/7) 687

        Automatic Updates (Windows XP) 688

        Tablet PC Settings (Windows Vista/7) 688

        Pen and Input Devices (Windows Vista) 689

        Problem Reports and Solutions (Windows Vista, and 7) 689

        Devices and Printers 689

        HomeGroup (Windows 7) 690

        Action Center (Windows 7) 691

    Client-Side Virtualization 692

        Host/Guest Virtualization 692

        Hypervisor 692

        Features and Benefits of Virtual Machines 693

        Resource Requirements 693

        Emulator Requirements 693

        Security Requirements 694

    Review All the Key Topics 695

    Complete the Tables and Lists from Memory 695

    Define Key Terms 696

    Complete Hands-On Lab 696

        Lab 14-1: Open and Use the Command Prompt 696

        Lab 14-2: Using Microsoft Management Console 696

    Answer Review Questions 697

    Answers to Hands-On Lab 700

        Lab 14-1: Open and Use the Command Prompt 700

        Lab 14-2: Using Microsoft Management Console 701

    Answers and Explanations to Review Questions 701

    Chapter 15 Troubleshooting and Maintaining Windows 705

    STOP (Blue Screen of Death) Errors 706

        Causes of BSOD Errors 707

        Researching Causes and Solutions 707

        BSOD and Spontaneous Shutdown and Restart 708

    Boot Failures 709

        Windows 7/Vista Boot Errors 710

        Windows XP Boot Errors 712

        Missing Operating System Error 713

        Missing Graphical Interface 714

        GUI Fails to Load 714

    Other Windows Problems 714

        Improper Shutdowns 714

        Device Fails to Start 715

        Missing DLL Message 715

        Services Fail to Start 715

        Compatibility Error 716

        Slow System Performance 716

        Boots to Safe Mode 717

        File Fails to Open 717

    Windows Diagnostic and Repair Tools 717

        Using System File Checker (SFC) 719

        Using MSConfig 720

        Using REGSVR32 721

        Using REGEDIT 722

        Using Event Viewer 724

        Using Safe Mode and Other Advanced Boot Options 726

        Using Device Manager 729

        Using Windows XP Recovery Console 735

        Using Automated System Recovery to Restore a Windows XP Installation 739

        Using Windows Recovery Environment 741

    Maintaining Windows 744

        Using Windows Backup for XP 745

        Using Windows Vista’s Backup and Restore Center 748

        Using Windows 7’s Backup and Restore 750

        CHKDSK.EXE 754

        Defrag 755

        System Restore and Restore Points 756

        Firmware Updates 760

    Review All the Key Topics 761

    Complete the Tables and Lists from Memory 761

    Define Key Terms 762

    Complete Hands-On Lab 762

        Lab 15-1: Check System Protection Settings 762

        Lab 15-2: Using Event Viewer 762

        Lab 15-3: Using Device Manager 762

    Answer Review Questions 763

    Answers to Hands-On Lab 765

        Lab 15-1: Check System Protection Settings 765

        Lab 15-2: Using Event Viewer 765

        Lab 15-3: Using Device Manager 766

    Answers to Review Questions 766

    Chapter 16 Networking 769

    Network Models 770

        Client/Server Versus Peer-to-Peer 770

        LANs and WANs 773

        Network Topologies 774

        Network Devices 775

    Internet Connectivity Technologies 778

        Modems and Dial-Up Internet Connectivity 778

        ISDN Internet Connectivity 784

        Broadband Internet Services (DSL, Cable, Satellite) 786

        Fiber-Optic 790

        Cellular 790

        WiMAX 791

        LANs and Internet Connectivity 791

    TCP/IP 792

        HTTP/HTTPS 792

        SSL 792

        TLS 792

        HTML 793

        FTP 794

        Telnet 794

        SSH 795

        DNS 795

        DHCP 796

        Email 797

        Remote Desktop 798

        SNMP 798

        SMB 799

        LDAP 799

    TCP and UDP Ports 799

    Cable and Connector Types 801

        UTP and STP Cabling 801

        Fiber-Optic Cabling 805

        Coaxial Cabling 805

        Plenum and PVC 806

        Connector Types 806

    Networking Tools 808

    Network Types 809

    Wireless Network Standards 811

        Wireless Ethernet 811

        Bluetooth 812

        Infrared 813

        Cellular 813

        VoIP 813

    Switches and Hubs 814

    Building a Small Office/Home Office Network 815

        Installing Network Interface Cards 815

        Configuring Network Interface Cards 816

        TCP/IPv4 Configuration 819

        IPv6 Addressing 827

        Setting Up Shared Resources 829

        Administrative Shares 834

        Setting Up the Network Client 834

        Using Shared Resources 836

        Browser Installation and Configuration 841

        Multifunction Network Device Configurations 845

    Using Network Command-Line Tools 846

        Using the Net Command 847

        Using Ping 847

        Using Tracert 848

        Using NSLookup 849

        Using Ipconfig 849

        Using Netstat 849

        Using NBTSTAT 850

    Network and Internet Troubleshooting 851

        Can’t Access Network Resources 851

        Significant Drops in Network Performance 851

        Unattended PC Drops Its Network Connection 852

        All Users Lose Network Connection 853

        Users Can Access Some Shared Resources But Not Others 853

        Can’t Print to a Network Printer 853

        Ping and Tracert Work, But User Can’t Display Web Pages with Browser 854

    Overview of Creating a Small Office/Home Office Network 854

    Review All the Key Topics 856

    Complete the Tables and Lists from Memory 857

    Define Key Terms 857

    Complete Hands-On Labs 857

        Lab 16-1: Select the Appropriate Type of Cable 858

        Lab 16-2: Select the Appropriate IP Networks 858

        Lab 16-3: Select the Network Option and Appropriate Ports 859

        Lab 16-4: Install an Appropriate Wireless Network 859

    Answer Review Questions 859

    Answers to Hands-On Labs 864

        Lab 16-1: Select the Appropriate Type of Cable 864

        Lab 16-2: Select the Appropriate IP Networks 864

        Lab 16-3: Select the Network Option and Appropriate Ports 864

        Lab 16-4: Install an Appropriate Wireless Network 865

    Answers and Explanations to Review Questions 865

    Chapter 17 Security 869

    Security Fundamentals 870

        Secure and Insecure File Systems 870

        Authentication Technologies 871

        Protection Against Viruses and Malware 872

        Software Firewalls 873

    Data and Physical Security 873

        Data Access Local Security Policy 874

        Encryption Technologies 875

        Backups 877

        Data Migration 877

        Data and Data Remnant Removal 877

        Password Management 878

        Locking a Workstation 878

        Incident Reporting 879

        Social Engineering 880

        Physical Security 881

    Securing Wireless Networks 883

        WEP and WPA Encryption 883

        Access Point Configuration for Maximum Security 885

    Securing Wired Networks 891

    Access Control Purposes and Principles 892

        Operating System Access Control 892

    Data Destruction/Disposal Techniques 898

    Installing, Configuring, and Troubleshooting Security Features 899

        BIOS Security Features 899

        Software Firewalls 900

        Configuring Exceptions 902

        Wireless Network Configuration 904

        Unused Wireless Connections 910

        File Systems (Converting from FAT32 to NTFS) 912

        Malicious Software Protection 913

    Review All the Key Topics 919

    Define Key Terms 919

    Complete Hands-On Labs 920

        Lab 17-1: Hard Drive Security and Disposal 920

        Lab 17-2: Secure a Customer’s Wireless Network 920

    Answer Review Questions 921

    Answers to Hands-On Labs 924

        Lab 17-1: Hard Drive Security and Disposal 924

        Lab 17-2: Secure a Customer’s Wireless Network 924

    Answers and Explanations to Review Questions 925

    Chapter 18 Operational Procedures and Communications Methods 929

    Computer Safety 930

        ESD 930

        Electrical Safety 932

        Physical Safety 934

    Environmental Controls 935

        Temperature, Humidity, and Air 936

        Material Safety Data Sheet (MSDS) 936

    Incident Response and Documentation 938

        First Response 938

        Documentation 938

        Chain of Custody 939

    Communication Methods and Professionalism 939

        How to Interact with to Customers 939

        How to Treat Customers’ Property 941

    Review All the Key Topics 942

    Complete the Tables and Lists from Memory 942

    Define Key Terms 942

    Complete Hands-On Labs 942

        Lab 18-1: Select the Appropriate Power Protection Equipment 942

    Answer Review Questions 943

    Answers to Hands-On Labs 947

        Lab 18-1: Select the Appropriate Power Protection Equipment 947

    Answers and Explanations to Review Questions 948

    Glossary

    Index of Exam Objectives 977

    Master List of Key Topics 983

    DVD Only:

    Appendix A Memory Tables

    Appendix B Memory Tables Answer Key

    9780789749802   TOC   7/31/2012

    Updates

    Submit Errata

    More Information

    Unlimited one-month access with your purchase
    Free Safari Membership