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Chapter 5: Lesson 2: ITIL's Four Functions, Downloadable Video

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Chapter 5: Lesson 2: ITIL's Four Functions, Downloadable Video

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  • Copyright 2011
  • Edition: 1st
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  • ISBN-10: 0-13-265352-4
  • ISBN-13: 978-0-13-265352-7

This lesson covers ITIL's Four Functions including Technical Management, Application Management, IT Operations Management, and Service Desk.

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