View Larger Image
Register your product
to gain access to bonus material or receive a coupon.
Accessible from your Account page after purchase. Requires the free QuickTime Player software.
Videos can be viewed on: Windows 8, Windows XP, Vista, 7, and all versions of Macintosh OS X including the iPad, and other platforms that support the industry standard h.264 video codec.
This lesson covers the key concepts of ITSM/ITIL including Service Management, Process Model, Process Characteristics and the RACI Model.
Get unlimited 30-day access to over 30,000 books about UX design, leadership, project management, teams, agile development, analytics, core programming, and so much more.
© 2017 Pearson Education, Pearson IT Certification. All rights reserved.
800 East 96th Street, Indianapolis, Indiana 46240