Home > Store

Chapter 1: Lesson 2: ITSM / ITIL Key Concepts, Downloadable Video

Register your product to gain access to bonus material or receive a coupon.

Chapter 1: Lesson 2: ITSM / ITIL Key Concepts, Downloadable Video

Premium Item

  • Your Price: $4.99
Not for Sale

Description

  • Copyright 2011
  • Edition: 1st
  • Premium Item
  • ISBN-10: 0-13-265320-6
  • ISBN-13: 978-0-13-265320-6

This lesson covers the key concepts of ITSM/ITIL including Service Management, Process Model, Process Characteristics and the RACI Model.

Updates

Submit Errata

More Information

Unlimited one-month access with your purchase
Free Safari Membership