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Recommended Study Resources

Recommended Study Resources

First, you might want to read a foundational book (written by the author of this exam profile) that covers topics such as signaling protocols and gateway configuration:

  • Implementing Cisco Unified Communications Voice over IP and QoS (Cvoice) Foundation Learning Guide: http://bit.ly/cvoicebook

You might then consider some of the books focused on Cisco Unified Communications Manager (CUCM) operation:

  • Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: http://bit.ly/cipt1book
  • Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) Foundation Learning Guide: http://bit.ly/cipt2book

For your Cisco Unity Connection (CUC) studies, consider the following Cisco Press book:

Cisco Press also offers a collection of more than 70 videos (created by the author of this profile) demonstrating lab exercises from the CVOICE, CIPT1, CIPT2, TVOICE, and CAPPS curriculum:

For many CCIE Collaboration Lab candidates, one of the most challenging lab topics is Cisco Catalyst QoS configuration. The following video (created by the author of this exam profile) available on YouTube provides a comprehensive examination of Cisco Catalyst 3750 QoS configuration:

Although you might not find any hardcopy book focusing on Cisco Unified Contact Center Express (UCCX), you can check out the following administration guide:

For your Cisco Unified Communications Manager Express (CUCME) studies, you can reference the following administrator guide:

For your Cisco Unity Express (CUE) studies, you can download the following guide:

The Cisco Learning Network also has a comprehensive list of study resources you definitely should examine:

Finally, you should familiarize yourself with the following design document:

  • Cisco Unified Communications System 9.0 Solution Reference Network Design (SRND): http://bit.ly/srnd90
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